State Farm Claims: How To Check Your Auto Insurance Status

If you've been in a car accident and need to file an auto insurance claim with State Farm, there are a few ways to go about it. You can file a claim online, with the State Farm app, or by calling 800-SF-CLAIM (800-732-5246) anytime. You can also log in to your State Farm account to check the status of your claim, upload documents, set up direct deposit, and more. If you don't have an account, you can create one on the State Farm website.

Check your claim status on the State Farm app or website

Checking the status of your auto insurance claim with State Farm is a straightforward process. You can do this via the State Farm app or by logging into your account on the State Farm website. Here's a step-by-step guide to help you navigate the process:

Step 1: Download the State Farm App or Visit the Website

If you haven't already, download the State Farm mobile app on your device. The app is available for iOS and Android users. Alternatively, you can visit the State Farm website.

Step 2: Log In to Your Account

Log in to your State Farm account using your credentials. If you haven't set up an account yet, you can create one on the app or website. You will need to provide some personal information, such as your name, address, and policy details.

Step 3: Access Your Claim

Once you are logged in, navigate to the "Claims" section. Here, you should be able to see your existing claims. If you have multiple claims, you may need to enter your claim number to access the specific claim you want to check.

Step 4: View Claim Status and Details

After selecting your claim, you will be able to view its current status. This includes information such as whether it is being reviewed, approved, or denied. You may also be able to see details such as the estimated repair costs, payment information, and any tasks that you need to complete.

Step 5: Take Advantage of Other Features

Both the app and the website offer a range of features to help you manage your claim. These include uploading photos and documents, setting up direct deposit for payments, communicating with your Claims team, and receiving electronic notifications and updates.

Remember, if you need further assistance, you can always contact State Farm customer support. Their contact information is readily available on their website, and they can guide you through any questions or concerns you may have regarding your auto insurance claim.

Submit photos of damage via the State Farm app

State Farm's mobile app allows you to submit photos of damage to your vehicle and other documents quickly and easily. The app is available for free on iOS, Android, and Kindle Fire devices.

To download the State Farm app, you can text MOBILE to 78836 or visit either the Apple App Store or Google Play Store directly.

The app uses optical character recognition (OCR) within Pocket Agent to allow you to take pictures of vehicles in the claims process to populate relevant claim information. This means that when accidents happen, you can use the app to snap a photo of the other car involved and record the make and model information.

The app also simplifies the process by selecting your customer information rather than requiring you to type it in.

In addition to submitting photos of damage, the State Farm app allows you to access claim information and complete tasks wherever you are, whenever you like. You can check the status of your claim, find and select a repair shop and rental car, complete a virtual estimate, and communicate with your claims adjuster.

Contact State Farm's 24/7 emergency roadside assistance

If you need to contact State Farm's 24/7 emergency roadside assistance, you can call their phone line at 877-627-5757. You can also call their alternative 24/7 phone line at 800-440-0998.

State Farm's emergency roadside assistance provides help with vehicle breakdowns and other common issues. This includes:

• Towing to the nearest repair facility if your car breaks down on a public road and cannot be driven without causing damage.
• Delivery of gas, oil, a battery, or a tire change to get your vehicle back on the road. Please note that while delivery is covered, you will need to pay for the cost of the items themselves.
• One hour of locksmith services if your key is lost, stolen, or locked inside your vehicle.
• One hour of mechanical labor at the breakdown site to address fluid leaks (excluding fuel) and other mechanical issues.

If your coverage is verified, State Farm will be billed directly for basic services, so you won't have to worry about upfront costs. However, you may still need to pay out-of-pocket costs for replacement items such as tires, gas, and batteries.

If you don't have Coverage H (Emergency Road Service), you can still pay for the services at a competitive rate negotiated by State Farm, which is usually lower than market rates.

Find a repair shop, including State Farm's Select Service shops

When it comes to finding a repair shop, you have the freedom to choose any shop to repair your vehicle's damage. However, State Farm offers a network of Select Service shops that provide several benefits.

State Farm's Select Service shops provide a guaranteed completion date and a limited lifetime warranty. Additionally, they offer the convenience of picking up your vehicle and delivering it back to you if needed. State Farm will also pay the shop directly once the repairs are completed.

To find a Select Service shop, you can use the Auto Repair Shop Locator, which lists shops within 70 miles of your location. This locator is accessible through the State Farm website or mobile app. You can also contact a Claims associate at 800-SF-CLAIM (800-732-5246) to use a repair shop that is not in the Select Service program.

It is important to note that the Select Service Program may not be available in all service areas, and some vehicle damage claims resulting from severe weather, fire, or theft may not qualify for the program.

When choosing a repair shop, whether it is a Select Service shop or not, it is recommended to ask questions about their experience, qualifications, and pricing. You can also check online review sites and ask for references to ensure you are making the right choice.

Remember, you have the legal right to choose the repair facility that meets your vehicle repair needs, and only you can authorize repairs to your vehicle.

Set up direct deposit for claim payments

To set up direct deposit for claim payments with State Farm, you can use the State Farm mobile app or log in to your online account.

Using the State Farm Mobile App

• Download the State Farm mobile app on iOS or Android.
• Log in to your account.
• Navigate to the relevant section to set up direct deposit.

Using Your Online Account

• Visit the State Farm website.
• Log in to your online account.
• Once logged in, look for the option to set up direct deposit. This may be found under "Manage Your Account" or a similar section.

Please note that you may need to provide your bank account information during the setup process.

In addition to setting up direct deposit, the State Farm mobile app and online account offer various features to help you manage your insurance and claims. These include tracking your claim status, uploading documents, communicating with your Claims team, receiving notifications, finding repair shops, and more.

Frequently asked questions