Accessing Bank Of America Auto Insurance: A Step-By-Step Guide

Bank of America offers a range of services, including auto loans, auto refinancing, and lease buyouts. Customers can also benefit from complimentary rental car insurance when using their Bank of America credit cards. To check your auto insurance, you can log in to your Online Banking account and select the Automobile Loan link under the Personal Accounts heading on the Accounts Overview page. From there, you can access up to 18 months of loan statements and other relevant information. Alternatively, you can contact Bank of America's auto loan customer service or refer to your welcome package for more details on your auto insurance coverage.

Check your policy online

Checking your Bank of America auto insurance policy online is a straightforward process. Here is a step-by-step guide to help you navigate the process:

Step 1: Enroll in Online Banking

To begin, you will need to enroll in Bank of America's Online Banking service. This can be done by visiting the bank's website and following the enrollment process. You will need to provide personal information such as your name, address, and email address. Once enrolled, you will have access to a range of features that will allow you to manage your auto loan and insurance policy.

Step 2: Access Your Auto Loan Information

Log in to your Online Banking account and navigate to the "Accounts Overview" page. From there, you can select the "Automobile Loan" link provided under the "Personal Accounts" heading. This will take you to a page where you can view detailed information about your auto loan, including the original loan amount, interest rate, and payoff amount. You can also access your loan statements and documents from this page.

Step 3: Review Your Insurance Policy

To check your auto insurance policy, you can refer to the documents and information available through your Online Banking account. Look for details such as coverage types, deductibles, and policy limits. Your insurance policy should outline the specific types of coverage you have, such as liability, collision, and comprehensive insurance. It should also specify the maximum amount that will be covered per person and per accident, as well as any deductibles that apply.

Step 4: Contact Customer Service for Clarification

If you have any questions or concerns about your auto insurance policy, don't hesitate to contact Bank of America's customer service. You can reach them by phone or email, and they can provide you with additional details or clarify any uncertainties you may have about your coverage. It is always a good idea to confirm that you have the correct level of coverage for your needs.

Step 5: Stay Updated with the Mobile Banking App

Download the Bank of America Mobile Banking app to stay updated on the go. The app offers industry-leading security features and provides quick access to your accounts. With the app, you can easily manage your auto loan, view statements, and stay informed about any changes or updates to your policy.

By following these steps, you can conveniently check your Bank of America auto insurance policy online and maintain a good understanding of your coverage. Remember to review your policy regularly and contact customer service if you need further assistance.

Call your insurer

If you want to check your Bank of America auto insurance, calling your insurer is a straightforward way to get the information you need. Here are some detailed steps and tips to help you through the process:

Calling Your Insurer:

• Identify Your Insurer: Before you make the call, make sure you know which insurance company you are insured with. If you haven't already done so, locate your insurance card, policy documents, or digital records to confirm the name and contact information of your insurer.
• Prepare Your Information: Have your policy number and other relevant details ready. You may be asked to verify personal information such as your name, address, date of birth, or other identifying details. Knowing your policy number can expedite the process and ensure you reach the right department.
• Ask About Your Coverage: When you connect with a customer service representative, explain that you want to check your auto insurance coverage. They may ask you specific questions about your policy, so be prepared to provide additional information as needed. You can inquire about coverage types, limits, deductibles, and any other details you want to confirm.
• Verify Your Understanding: As the representative provides information about your coverage, make sure you understand the terms and extent of your policy. Don't hesitate to ask for clarification if something is unclear. Repeat what you've understood to confirm your interpretation.
• Take Notes: During the call, take notes on the information provided. Note the date and time of your call, the name or ID of the representative you spoke with, and any important details they share. This can be helpful for future reference or if you need to follow up on anything.
• Review Your Policy Documents: After the call, review your policy documents to cross-reference the information provided. This can help ensure that you fully understand your coverage and address any discrepancies if they arise.
• Follow Up if Needed: In case you have additional questions or concerns, don't hesitate to follow up with your insurer. They are there to assist you in understanding your coverage and ensuring you have the protection you need.

Remember, your insurance provider is a resource to help you navigate your policy and ensure you have the coverage that meets your needs. Don't be afraid to ask questions and seek clarification. By calling your insurer and having a detailed conversation about your auto insurance, you can confidently understand your coverage and make any necessary adjustments.

Ask about rental car insurance

When renting a car, you may be asked if you want to add insurance. Before answering, it's important to understand your existing coverage to determine whether you need the extra protection.

Bank of America offers rental car insurance as a free benefit on some of its credit cards. This includes the Bank of America® Travel Rewards credit card, the Bank of America® Premium Rewards® credit card, and the Bank of America® Platinum Plus® Mastercard® Business card. This insurance covers physical damage and theft of a rental vehicle, reasonable towing costs, and any valid loss-of-use charges from the rental agency. Cardholders are covered up to the actual cash value of the rented vehicle.

To get coverage using a Bank of America credit card, you must decline the rental agency's insurance and pay for the rental entirely with your card, or with cash back or reward points. It's important to note that this insurance is secondary coverage for domestic rentals up to 15 days, so you will need to file a claim through your primary insurance carrier first if you have one. However, if you're renting a vehicle outside of your home country, the coverage is primary and lasts for up to 31 days.

Notably, Bank of America's rental car insurance does not cover certain types of vehicles, such as expensive, exotic, or antique automobiles, vehicles with an open cargo bed, trucks, motorcycles, limousines, and recreational vehicles. It also does not cover certain incidents, such as personal injury, loss or theft of personal belongings, or damages resulting from illegal activities or off-road operation.

In addition to credit card benefits, your auto insurance policy may also cover rental cars. If you already have auto insurance coverage for collision damage, liability, personal property, and theft, you can likely decline additional rental car insurance. However, it's always a good idea to check your policy or call your insurer to confirm the details of your coverage. Ask them about the specifics, such as whether anyone else can operate the vehicle, if the coverage extends beyond collision damage, and if the amounts covered are adequate for the type of vehicle you plan to rent.

Furthermore, most major credit cards offer some form of rental car insurance. To take advantage of this, you usually need to pay for the rental car using the card and rent the car in your name. Credit card rental car insurance typically covers physical damage to, or theft of, the rented vehicle, but it usually doesn't cover damage to other cars or property, or any liability that arises, including injuries to people.

When deciding whether to add rental car insurance, consider your existing coverage through your auto insurance policy or credit card benefits. If you feel you need more coverage, you can purchase additional insurance from the rental company. Be sure to ask about what's included and excluded from the coverage and carefully weigh the expense against the risk of an accident.

Check your welcome package

If you've recently closed on a new Bank of America auto loan, you'll receive a welcome package within 10-15 business days of your closing date. This package will be sent to you via US Postal Service First Class mail.

Here's what to expect in your welcome package:

• A welcome letter from Bank of America.
• Information about your account, including your account number, the date your first payment is due, and confirmation of your monthly payment amount.
• Instructions on how to sign up for automatic payments.
• Information about Bank of America Online Banking features and benefits.
• Contact information for Customer Service (800.215.6195) for your new vehicle loan.

If you have an Online Banking account with Bank of America, you can also access a digital copy of your welcome package in the "My Documents" section of your auto account. Should you need to, you can request that Bank of America resend your welcome package by contacting them at 800.215.6195, Monday to Friday, 8 a.m. to 8 p.m. ET.

Contact customer service

If you have any questions about your Bank of America auto insurance, you can contact their customer service team. They are available Monday to Friday, 8 a.m. to 8 p.m. ET.

You can reach them by phone at 800.215.6195. This line is also available for agent-assisted loan payments, though there is a fee for this service.

Bank of America also accepts calls made through relay services (dial 711). Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.

You can also log in to Online Banking and select the Contact Us link from the Help & Support navigation menu.

If you are looking to apply for an auto loan, you can do so online, over the phone at 844.892.6002, or in person at your local financial center.

Frequently asked questions