Auto-Owners Insurance: Is It Worth It?

Auto-Owners Insurance is a good option for those seeking highly customizable coverage and plenty of discount options. The company offers standard auto insurance coverage types as well as several add-ons, including road trouble service, additional expense coverage, loan/lease gap and diminished value coverage.

Auto-Owners has a decent Bankrate Score for home insurance, but the rating is pulled down by the company’s lack of national availability, as well as its lack of credit ratings from Standard and Poor’s (S&P) and Moody’s.

Auto-Owners has an A++ (Superior) financial strength rating from AM Best, indicating that the company has been financially strong enough to pay claims, even in situations where many claims are filed simultaneously.

Auto-Owners Insurance earns an 8.9/10 rating for low-rate options based on coverage, cost, availability, reputation and customer experience. The company has a lower-than-average J.D. Power claims satisfaction score, but its rates tend to be lower than the national average.

Auto-Owners Insurance is a good choice for people who want reliable customer service and don't mind calling an agent to file a claim or make policy changes.

Auto-Owners Insurance Review

Auto-Owners Insurance is a good option for people who want reliable customer service and don't mind calling an agent to file a claim or make policy changes. The company offers a wide range of insurance products, including auto, home, life, and business insurance, as well as various add-ons and discounts. However, Auto-Owners Insurance is only available in 26 states, and customers cannot get quotes online.

Auto-Owners Car Insurance

Auto-Owners offers affordable car insurance quotes and a variety of coverage options, making it a great choice for most drivers. The company provides standard coverage options such as liability, collision, and comprehensive insurance, as well as additional coverages like accident forgiveness, diminished value coverage, and rental car reimbursement. Auto-Owners also has a "purchase price guarantee," which pays out the original purchase price if your car is totaled within the first two years. The company's rates are competitive, with full coverage policies costing around $120 per month, which is 16% cheaper than the average.

Auto-Owners Home Insurance

Home insurance from Auto-Owners tends to be more expensive than its competitors, with an average annual cost of $2,155. However, the company offers a wide range of coverage options and discounts, making it a good choice for those who want extra protection. Some unique coverage options include equipment breakdown, guaranteed replacement cost, home cyber protection, and identity theft coverage.

Customer Service

Auto-Owners Insurance customers typically express satisfaction with the company's customer service, with the company receiving fewer complaints than other similar-sized insurance companies, according to the National Association of Insurance Commissioners (NAIC). However, J.D. Power gives Auto-Owners Insurance slightly below-average scores for overall customer satisfaction. The company operates through a network of independent agents, and customers need to contact their agent to file a claim or make changes to their policy.

Ratings and Reviews

Auto-Owners Insurance has strong financial stability, receiving an A++ Financial Strength Rating from A.M. Best, indicating an excellent ability to pay customer claims. The company also has an A+ rating from the Better Business Bureau (BBB). WalletHub gives Auto-Owners Insurance a rating of 3.6/5, while user reviews on the platform give an average rating of 2.5/5. Reviews on other sites are mixed, with Google reviews giving 4/5 stars and BBB reviews giving 1.4/5 stars.

Auto-Owners Insurance Quotes

Auto-Owners Insurance is a mutual insurance company, meaning it is owned by its policyholders. The company offers a wide range of insurance products, including auto, home, life, and business insurance. Auto-Owners Insurance is known for its highly personalized coverage options and local agents who provide tailored advice and support to customers. The company has a strong financial rating of A++ (Superior) from AM Best, indicating its ability to pay out claims.

• Local, Independent Agents: Auto-Owners Insurance works exclusively through a network of local, independent agents. These agents provide personalized expertise and help customers choose the right coverage options for their needs.
• Wide Range of Insurance Products: In addition to auto insurance, Auto-Owners offers home, life, and business insurance, as well as specialized coverage options like classic car insurance, modified vehicle insurance, and rental car insurance.
• Competitive Pricing and Discounts: Auto-Owners Insurance offers competitive pricing and a variety of discounts. Customers can save by bundling multiple policies, paying premiums on time, opting for paperless billing, insuring multiple vehicles, and more.
• Road Trouble Service: Auto-Owners Insurance provides roadside assistance for flat tires, minor mechanical issues, and dead batteries.
• Purchase Price Guarantee: This coverage option protects your investment by guaranteeing the purchase price of your vehicle, even if it starts to lose value over time.
• Classic Car Insurance: Auto-Owners Insurance offers specialized insurance for classic cars, ensuring that your cherished vehicle is protected.
• Modified or Converted Car Insurance: The company also provides coverage for modified or converted vehicles, including driver control modifications and wheelchair lifts.
• Online Access: Auto-Owners Insurance offers online tools that allow customers to manage their policies, make automatic payments, request road trouble service, and check the status of claims.

It's important to note that Auto-Owners Insurance is only available in 26 states, so it may not be an option for everyone. Additionally, the company does not offer online quotes, and customers need to contact an independent agent to receive a quote. Overall, Auto-Owners Insurance is a good choice for those seeking personalized coverage options, local support, and a wide range of insurance products.

Auto-Owners Insurance Discounts

Auto-Owners Insurance offers a wide range of discounts to its customers. These discounts can be availed by individuals who:

• Have paid their premiums on time for the last 36 months.
• Pay their policy premium in full and on time.
• Enrol in paperless billing and pay their policy premiums online.
• Are new applicants who request a premium quote before the effective date of the policy.
• Insure two or more private passenger vehicles on their personal auto policy.
• Own a vehicle with safety features such as anti-lock brake systems, airbags, or anti-theft devices.
• Have a favourable loss history.
• Are students who maintain a "B" or better grade-point average.
• Are students attending school more than 100 miles from home without a vehicle.
• Are teenagers with a permanently installed Global Positioning System (GPS) within the vehicle they primarily operate or are enrolled in an eligible app on their smartphone.

In addition to these, Auto-Owners Insurance also offers a Multi-Policy Discount, which includes savings on:

• Premium payments when an individual has other qualifying policies with Auto-Owners.
• Premium payments when an individual has a qualifying life insurance policy with Auto-Owners.

Auto-Owners Insurance Coverages and Features

Auto-Owners Insurance offers a wide range of coverage options for its customers. The company provides all the standard coverage types, including liability, state-required coverage, roadside assistance, and comprehensive and collision coverage. In addition, customers can also avail of several add-on coverage types and options, including:

• Gap coverage: This covers the difference between the value of your car and the amount you owe on a loan or lease if your car is stolen or totaled.
• Diminished value coverage: This add-on compensates you for the reduced value of your car after it has been damaged.
• Additional expenses insurance: This optional coverage pays for a rental car, as well as food and lodging, if your car is in the shop due to a covered claim.
• Personal Automobile Plus package: This includes more than 10 perks and coverages, such as identity theft coverage, cell phone insurance, and coverage for replacing lost or stolen keys.
• Accident forgiveness: Your rates won't go up after your first at-fault accident if you have no at-fault claims or major traffic violations in the preceding 36 months.
• Common loss deductible: If you have home insurance with Auto-Owners as well, and both your home and car are damaged in the same event, Auto-Owners will reduce or waive your auto insurance deductible.
• Collision coverage advantage: If you get into a collision with another Auto-Owners customer, your collision deductible will be waived.
• Rental car insurance: Your Auto-Owners policy will cover a rental car to the same extent as your personal car, as well as any fees from the rental company if you have an accident.

Auto-Owners Insurance also offers various types of insurance other than auto insurance, including homeowners insurance, life insurance, motorcycle insurance, and boat insurance, among others.

Auto-Owners Insurance Customer Service

Auto-Owners Insurance has a range of customer service options available to its customers. The company has a customer service phone number (800-346-0346) and an after-hours claims line (888-252-4626). Customers can also contact the company by filling out a form on its website.

Auto-Owners Insurance also has a mobile app, which allows customers to track claims, pay bills, and view documents and insurance ID cards. However, customers cannot file a claim through the app.

The company's customer service is delivered through a network of independent agents, and customers typically need to contact their local agent to make a claim or manage their policy. This includes getting a quote, which is not available online.

Auto-Owners Insurance has received mixed customer satisfaction ratings. The company has a lower-than-average J.D. Power customer satisfaction score in most regions and a rating of 2.5/5 from WalletHub users. However, it has a high rating from the Better Business Bureau (BBB) and has received fewer complaints than expected to state regulators, according to the National Association of Insurance Commissioners (NAIC).

Frequently asked questions