Mile Auto: Good Insurance Option?

Mile Auto is a pay-per-mile car insurance company that bases your insurance bill on how many miles you drive, similar to how an electric company bases your bill on how much electricity you use. Mile Auto is highly rated by the Better Business Bureau (BBB) and has mostly positive customer reviews. The company does not require any devices to be installed in your vehicle to track your mileage. Instead, they use a system called MVerity, which sends monthly email and text reminders for you to submit your odometer reading. Mile Auto is a good option for those who don't drive a lot and are looking for affordable coverage. However, there have been some negative reviews regarding Mile Auto's customer service, with some customers reporting issues with policy cancellations, lack of communication, and unexpected rate increases. Overall, Mile Auto can be a good insurance option, especially for low-mileage drivers, but it is important to do your research and read through both positive and negative reviews before making a decision.

Mile Auto's customer service

Mile Auto's insurance policies are underwritten by a company that has been rated "A" or "excellent" by AM Best. Mile Auto itself has also been rated "A" or "excellent" by the Better Business Bureau (BBB), although it is not currently accredited by the organization.

Overall, Mile Auto's customer service seems to be a bit of a mixed bag, with some customers having positive experiences and others encountering issues and problems.

Mile Auto's insurance claims process

Mile Auto is a pay-per-mile auto insurance company. It is rated "A" (excellent) by the Better Business Bureau (BBB) but is not accredited by them. It is also not rated by AM Best. Mile Auto has received mixed reviews from customers. While some praise the company for its affordable rates, friendly customer service, and simple claims process, others have complained about poor customer service, unexpected policy cancellations, and difficulty reaching the company.

Regarding the claims process, Mile Auto does not provide many details on its website. However, customers can file a claim through the app or online, and Mile Auto will guide them through each step of the process. An independent insurance agent can also help with filing claims and providing updates throughout the process.

• File a claim under comprehensive coverage.
• An appraiser will be sent to assess the vehicle.
• Choose a shop to fix the vehicle.

Additionally, Mile Auto offers optional coverages such as rental vehicle reimbursement and roadside assistance. It is important to note that comprehensive and collision coverage may be required if you are financing or leasing your vehicle.

Mile Auto's insurance costs

Mile Auto is a pay-per-mile car insurance company. This means that your insurance bill is calculated based on how many miles you drive. Mile Auto claims that customers can save 30-40% on their standard insurance rates by switching to their pay-per-mile model.

The cost of your insurance is calculated using the following formula:

Cost Per Mile x Miles Driven) + Base Rate

In addition to the base rate and per-mile rate, Mile Auto also charges a monthly policy fee, credit card fee, and mileage monitoring fee. These fees include a $3 convenience fee, a $5 policy administration fee, and a $5 mileage data capture fee.

Mile Auto determines your base rate and per-mile rate based on the following variables:

• Vehicle type and use
• Years of driving experience
• Coverages and deductibles selected

Mile Auto advertises offering "full coverage" insurance. This includes the minimum liability coverages required by your state, with the option for increased liability coverage. You can also add on coverages such as rental reimbursement and uninsured/underinsured motorist protection.

Overall, Mile Auto can be a good option for those who don't drive long distances and are looking for affordable coverage. However, it is important to note that Mile Auto has received mixed reviews from customers, with some complaining about issues with customer service, claims processing, and unexpected rate increases.

Mile Auto's insurance coverage

Mile Auto is a pay-per-mile car insurance company. This means that your insurance bill is calculated based on how many miles you drive. Mile Auto's auto insurance is attractive to customers who don't need to drive long distances and want affordable coverage. The company claims to be able to save customers 30-40% compared to standard insurance rates.

Mile Auto is headquartered in Atlanta, Georgia, and was founded in 2010. The company has received an "A" rating (excellent) from the Better Business Bureau (BBB) but is not accredited by them. Additionally, Mile Auto is not rated by AM Best, the leading global credit organization monitoring the insurance industry. However, the company that underwrites their coverage is rated "A" or "excellent" by AM Best.

Mile Auto offers "full coverage" insurance, which typically includes liability insurance and some combination of other coverages to protect you and your property after an accident. Mile Auto's official website describes their coverage as follows:

> "All of our automobile insurance policies include at least the minimum liability coverages that are required by your state, with the option for increased liability coverage depending on your needs and budget. Your Mile Auto policy can also include comprehensive (for non-accident vehicle damage or theft) and collision coverage at your option, which is also important as these coverages are often required if you are financing or leasing your vehicle. We also offer optional coverages such as rental vehicle reimbursement and roadside assistance."

In addition to the base rate and per-mile rate, Mile Auto charges a convenience fee, a policy administration fee, and a mileage data capture fee. The company is transparent about these fees, presenting them to customers before they commit to enrolling.

Mile Auto does not require any devices to be installed in your vehicle to track your mileage. Instead, they use a system called MVerity, which sends monthly email and text reminders for you to submit your odometer reading. You can click a link in the reminder to submit a photo of your odometer, which is then analyzed and validated by MVerity.

Mile Auto has received mixed reviews from customers. Some praise the company for its affordable rates, simple process, and good customer service. However, others have complained about issues with policy cancellation, poor customer service, and difficulties with claims.

Mile Auto's insurance cancellation

Mile Auto Insurance is a pay-per-mile auto insurance company that offers affordable coverage for low-mileage drivers. The company has received mixed reviews, with some customers praising its low rates and simple coverage, while others have complained about issues with claims, billing, and customer service.

Cancelling Mile Auto Insurance

If you are considering cancelling your policy with Mile Auto Insurance, it is important to note that there may be some challenges involved in the process. Here are some key points to keep in mind:

• Lack of Transparency: Some customers have reported issues with unexpected cancellations and difficulties in reaching customer service for clarification. It is important to carefully review the terms and conditions of your policy to understand the cancellation process and any potential penalties or fees that may apply.
• No Online Cancellation: Mile Auto Insurance does not appear to offer an online cancellation process. Customers have reported being unable to cancel their policies online and have expressed frustration with the lack of responsiveness from customer service.
• Billing and Refund Issues: There have been reports of billing discrepancies and unexpected charges. If you choose to cancel your policy, be sure to review your billing statements carefully and follow up with customer service to ensure that any refunds or outstanding payments are processed correctly.
• Lapse in Coverage: Some customers have reported issues with lapses in coverage after cancelling their policies. It is important to ensure that you have alternative insurance coverage in place before cancelling your Mile Auto Insurance policy to avoid any gaps in protection.
• Claims Handling: There have been mixed reviews regarding Mile Auto Insurance's claims handling process. While some customers have praised the company for its simple claims process and comprehensive coverage, others have complained about delays, denials, and a lack of communication. If you have any pending claims or repairs, it is advisable to ensure these are resolved before cancelling your policy.
• Customer Service: The availability and responsiveness of Mile Auto Insurance's customer service have been a common point of criticism. If you need assistance with the cancellation process or have any questions, be prepared for potential challenges in reaching a representative and obtaining a timely resolution.

In summary, while Mile Auto Insurance can offer cost savings for low-mileage drivers, the cancellation process may be challenging due to issues with customer service, billing, and claims handling. It is important to carefully review your policy, understand the cancellation terms, and ensure you have alternative coverage in place before initiating the cancellation process.

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