Jane Dotson
Samsung mobile insurance is a convenient option for those who want to protect their devices from accidental damage. The company offers a variety of insurance plans, including the Samsung Care+ ADLD Protection Plan, which covers accidental and liquid damage for new and old phones. To check if your Samsung mobile device is insured, you can verify your device's coverage and warranty status by performing a Samsung warranty check using your IMEI or serial number. This process will provide information on the warranty period, service eligibility, and device coverage. Additionally, it is important to note that Samsung's standard warranty does not typically cover accidental damages, including cracked screens and water damage, but investing in an extended warranty plan or additional coverage can provide comprehensive protection for your device.
| Characteristics | Values |
|---|---|
| What does Samsung mobile insurance cover? | Accidental damage, liquid damage, cracked screens, worldwide cover, and IMEI-linked cover. |
| What does Samsung mobile insurance not cover? | Damages to products purchased outside of authorized sales channels, defects caused by improper use, waterlogging, misuse, and water damage. |
| How to check Samsung mobile insurance status | Check the warranty status by IMEI or serial number online. |
| How to claim Samsung mobile insurance | Contact Samsung and provide the original proof of purchase and the serial number on the device. |
| Samsung Care+ ADLD Protection Plan | Covers accidental and liquid damage to devices purchased within 30 days. |
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What You'll Learn
Check Samsung warranty status
Most Samsung devices, including smartphones, tablets, smartwatches, TVs, monitors, and more, come with a standard one-year brand warranty. If your device gets defective or malfunctions, you can get it repaired for free at an official Samsung service centre.
To check the warranty status of your Samsung device, you will need the device’s serial number or IMEI number (in the case of smartphones or tablets). You can then use the Samsung Warranty Check tool online to find out your device name, serial number, IMEI number, purchase date, warranty status, and the last date of the warranty period. This tool is applicable to almost all Samsung devices, no matter where they were purchased. You will need to register your Samsung device online before you can check your warranty status.
If you have lost your bill and don’t remember the purchase date, you can still check your Samsung product’s warranty status online. First, sign in to your Samsung account. You can then see your Samsung product listed under ‘My Products List’. If you don’t see your device listed, click on ‘Register My Product’ and enter your Samsung device’s IMEI or serial number. You can then click on ‘Warranty Information’ under the product’s name to see when your product warranty is valid until.
You can also extend the warranty by buying an Onsitego Extended Warranty Plan or a Samsung Care+ ADLD Protection Plan.
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Samsung Care+ ADLD Protection Plan
The plan covers accidental physical damage and liquid damage that impairs the normal usage of the device. It also covers hardware repairs, battery replacement, water damage, and software coverage. The plan allows for two damage claims within a year, with a limit of one repair instance per claim. The maximum benefits value is equivalent to the invoice value of the registered device at the time of submitting a Damage Repair Request.
To purchase a Samsung Care+ ADLD Protection Plan, you can visit Samsung Experience Stores, Smart Cafes, select Multi-Brand Outlets, Samsung online shops, Samsung Authorized Service Centres, or through the My Galaxy app or Samsung Members app on your Samsung smartphone. The plan must be purchased within 3 days of the device purchase for smartphones, and within 180 days for Extended Warranty Plans for smartphones, and up to 3 days for tablets, laptops, and wearables.
In the event of damage, you must immediately (not later than 7 days from the time of the defect) inform Servify through the Samsung Consumer Web Portal, Samsung Call Centre, Samsung Authorized service centre, or Samsung retail outlet. You will need to answer a few questions about the incident, and no documents will be required as the process is paperless. It is important to note that you should not hand over the device for repairs until confirmed by Servify, as they will not be responsible for any requests made before their approval.
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Extended warranty plans
Samsung offers extended warranty plans for its smartphones, tablets, laptops, and wearables through its Samsung Care+ program. This program provides additional coverage for mechanical and technical failures that are already covered under the original manufacturer's warranty. Samsung Care+ can be purchased directly from Samsung's website, the Samsung Shop App, or from authorised Samsung service centres, but only within the standard warranty period of the product.
The extended warranty plans offer protection against accidental damage, liquid damage, and screen damage. For example, the Accidental and Liquid Damage Protection Plan offered by Servify covers repairs for accidental physical damage and liquid damage that impairs the normal usage of the device. This plan is available for new Samsung smartphones purchased in India and must be purchased within 30 days of the original device purchase date.
The Samsung Care+ extended warranty plans also include the use of genuine Samsung spare parts and repairs by authorised Samsung service centres. The plans can be purchased for different durations, with some plans offering coverage for up to 2 years. It is important to note that Samsung Care+ is not valid for refurbished products.
In addition to extended warranty plans, Samsung also offers screen protection plans and comprehensive protection plans that can be purchased separately. These plans provide additional coverage for screen damage and other types of accidental damage, respectively. The coverage period for these plans may vary, and they may have different eligibility requirements.
To check the specific details of your Samsung mobile insurance and extended warranty plan, you can refer to the policy documents provided to you at the time of purchase. These documents will outline the terms and conditions of your coverage, including the types of damages covered, the duration of the plan, and the process for making a claim.
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Samsung mobile insurance for new and old phones
Samsung offers mobile insurance for both new and old phones, providing protection against accidental damage, liquid damage, loss, and theft. The insurance plans are available in different countries, including India, the United States, and the United Kingdom, with some variations in the specific offerings.
In India, Samsung mobile insurance is provided by Digit Life and offers worldwide coverage. It covers accidental and liquid screen damage, with a self-inspection process to determine the extent of the damage. The policy also includes reimbursement for repair costs up to the sum insured.
In the United States, Samsung Care+ provides insurance and support services for Samsung devices. It offers protection against theft and loss, with a maximum of three claims per year and a maximum value of $2,500 per claim. Samsung Care+ also includes 24/7 support and repairs by Samsung Certified Technicians using genuine parts.
In the United Kingdom, Samsung Care+ is an extra insurance package available for Samsung Galaxy smartphones, tablets, smartwatches, and notebooks purchased within the last six months. It extends beyond the regular Samsung warranty to provide additional protection. Samsung Care+ allows for a maximum of three claims per year and offers a full refund if cancelled within 14 days without any claims made.
It is important to note that the specific terms and conditions of Samsung mobile insurance may vary depending on the region and the insurance provider. Customers should carefully review the details of the insurance plan before purchasing it to understand the coverage, limitations, and cancellation policies.
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Samsung mobile insurance for accidental damage
Samsung Care+ offers protection for accidental damage to your mobile device. This includes accidental physical and liquid damage, as well as technical or mechanical failure, for up to 2 years. You can make up to 2 claims for repair or replacement within this period, with a low deductible per claim. The cost of Samsung Care+ varies depending on your device and location, with prices starting from £7.99 per month in the UK and $9.99 per month in the US.
To enrol in Samsung Care+, you must purchase the plan when you buy your new device or within a certain timeframe after purchase (varying from 30 to 60 days). You can buy Samsung Care+ directly from Samsung or through a third-party provider, such as Servify or Digit, depending on your region.
To make a claim for accidental damage, you will need your 15-digit IMEI number, which can be found by dialling *#06# from your phone or by checking your phone's settings. Once your claim is approved, Samsung offers convenient repair options, including mail-in repair or replacement services, to get your device back up and running quickly.
It's important to note that Samsung Care+ may have different Terms and Conditions based on your location and the specific plan you choose. Therefore, it is recommended to carefully review the Terms and Conditions provided by Samsung or the third-party provider before enrolling in any mobile insurance plan.
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Frequently asked questions
To check if your Samsung mobile is insured, you will need to verify your device's coverage and warranty status. You can do this by checking your warranty status online with your IMEI or serial number.
Samsung mobile insurance covers accidental or liquid damage to your phone, including screen damage. It also offers worldwide cover and is IMEI-linked, meaning the policy is valid for anyone using the phone.
In the event of damage to your device, you must inform Samsung or its authorised channels within seven days of the defect. You will then need to submit any documentary evidence of the defect and answer a few questions on the incident. Once your claim is approved, you can get your phone repaired at any service centre of your choosing within seven days.
You can purchase Samsung mobile insurance for new and old phones through providers such as Bajaj Finance Insurance Mall or Digit Life.
