Alyssa Lane
Tigo offers a Hospital Support Plan that provides cash pay-outs to subscribers when they are admitted to the hospital for two or more nights. To check the status of your Tigo insurance, you must register with a Tigo agent nationwide, confirming that you are in good health and between the ages of 18 and 59. After registering, you can dial *550# to activate and confirm your registration. You will then receive an SMS during the first week of each month informing you of the amount earned. If you do not receive this SMS, you can call 550 to confirm your status.
| Characteristics | Values |
|---|---|
| Cash pay-outs | GHC 20 per night for hospital stays of 2 nights or more |
| Cost | GHC 0.70 per day over a 20-day period |
| Eligibility | Tigo pre-paid subscribers aged 18-59 |
| Activation | Dial *550# to confirm registration |
| Cover Start Date | First day of the second month after registration |
| Communication | SMS updates sent at the beginning of each month |
| Renewal | Monthly, based on full airtime deductions |
| Claims | Submit within 90 days of hospital admission via hotline, ID, and supporting documents |
| Claim Payout | Within 72 hours of submission of complete documentation |
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What You'll Learn
Registering for Tigo Insurance
To register for Tigo Insurance, you must be a Tigo pre-paid subscriber. There are two types of insurance policies available: Hospital Support Plan and Family Care Insurance.
Hospital Support Plan
To register for the Hospital Support Plan, you must be between the ages of 18 and 59 and in good health. You can register with any Tigo agent nationwide. To activate your registration, dial *550#. Deductions will start on the first day of the first month after registration, and your cover will begin on the first day of the second month. Tigo will send you an SMS during the first week of each month to inform you of the amount earned.
Family Care Insurance
To register for Family Care Insurance, you and your registered family member must be in good health and between the ages of 18 and 69. You can register with any Tigo agent nationwide. Dial *900# for free to confirm your registration. Your policy will be activated on the first day of the next month after confirmation. Tigo will send you an SMS during the first week of each month to show how much insurance you have earned.
AirtelTigo Money
AirtelTigo Money is a mobile money service that allows you to send, receive, and make payments across Ghana. You can register for an AirtelTigo Money wallet online through the AirtelTigo Ghana web portal or by visiting the nearest AirtelTigo Money office in Ghana. Basic requirements for registration include a valid identification card (such as a Ghana Card, passport, Voter's ID, etc.) and a registered mobile number.
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Activating your Tigo Insurance
To activate your Tigo Insurance, you must first register with a Tigo agent. To be eligible, you must be in good health and between 18 and 59 years old. After registering, dial *550# to confirm your registration. Deductions will start on the first day of the first month after registration, and your cover will begin on the first day of the second month. You will receive an SMS during the first week of each month informing you of the amount you have earned. If you do not receive this SMS, call 550.
You can also activate Tigo Insurance via the Mi Tigo app, which is available for both Android and iPhone users. With the Mi Tigo app, you can activate a plan, check your credit balance, and monitor your usage. The app also allows you to purchase recarga via SmartMoney or a Nicaraguan credit card.
If you are in Nicaragua, you can activate your cell phone on a Tigo Pay-As-You-Go plan. First, purchase a local SIM card from any Tigo office, cell phone shop, mobile Tigo office, or the airport. Then, buy some credit. When purchasing your SIM card, you may need to show your passport, and your phone must be unlocked and have GSM 850 and 1900 bands.
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Tigo Insurance monthly SMS
Tigo offers a Hospital Support Plan that provides subscribers with cash pay-outs when they are admitted to the hospital for two or more nights. To be eligible for this plan, subscribers must be between the ages of 18 and 59, with cover ceasing at 65. The plan costs 7Gp per day over a 20-day period and provides a pay-out of GHC 20 per night.
To register for the Hospital Support Plan, you must first register with a Tigo agent nationwide. You must be in good health and within the eligible age range. After registering, dial *550# to confirm your registration. Deductions will start on the first day of the month following registration, and your cover will begin on the first day of the second month after registration.
Each month, Tigo will send you an SMS informing you of the amount you have earned. If you do not receive this SMS, you can call 550 to request the information. This SMS is sent as part of Tigo's monthly insurance update to ensure that subscribers are aware of their insurance status and earnings.
To make a claim, contact the Tigo customer hotline on 550 to confirm the process. You will need your ID and documents showing the dates of your hospital admission and discharge, endorsed by a doctor. Claims must be made within 90 days of hospital admission, and Tigo will pay out within 72 hours of receiving complete documentation.
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Tigo Insurance claims process
Tigo Insurance offers a Hospital Support Plan that provides cash pay-outs to subscribers who are admitted to the hospital for two or more nights. The process for claiming these pay-outs is straightforward and can be done by following a few simple steps:
First, it is important to ensure that you are eligible for the insurance plan. To be eligible for Tigo's Hospital Support Plan, you must be a Tigo pre-paid subscriber, be between the ages of 18 and 59 (with cover ceasing at the age of 65), and be in good health at the time of registration.
Once you have confirmed your eligibility, you can register for the Hospital Support Plan by visiting any Tigo agent nationwide. After registering, you will need to activate your plan by dialling *550#. Deductions will start on the first day of the first month after registration, and your cover will begin on the first day of the second month.
If you are admitted to the hospital for two or more nights, you can make a claim by contacting the Tigo customer hotline on 550 to confirm the process. You will need to provide your ID and documents showing the dates of your hospital admission and discharge, endorsed by a doctor. This can include an excuse note, hospital invoice, or a Tigo claims form.
To submit your claim, you can visit any Tigo Customer Service Centre and provide the required documentation. Tigo will then process your claim and provide a cash pay-out via Tigo Cash within 72 hours of submitting complete documentation. It is important to note that you must make your claim within 90 days of your hospital admission to receive the pay-out.
By following these steps, Tigo Insurance subscribers can easily access the benefits of the Hospital Support Plan and receive financial assistance during periods of hospitalisation.
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Tigo Insurance customer support
Tigo Insurance offers customer support for its Hospital Support Plan. This plan provides cash pay-outs for hospital stays of two nights or more, at a rate of GHC 20 per night. To be eligible, customers must be between 18 and 59 years old, with cover ceasing at 65.
- Registration: Visit any Tigo agent nationwide to register. Ensure that you are in good health and within the eligible age range of 18 to 59 years.
- Activation: After registering, dial *550# on your phone to confirm and activate your registration. Deductions for the plan will begin on the first day of the month following registration.
- Coverage Start Date: Your Tigo Insurance Hospital Support Plan coverage will commence on the first day of the second month after registration.
- Monthly SMS Notification: During the first week of each month, you will receive an SMS informing you of the amount earned towards your plan. If you do not receive this SMS, contact Tigo customer support by dialling 550.
- Making a Claim: To make a claim, you must submit your claim within 90 days of hospital admission. Contact the Tigo customer hotline on 550 to confirm the claim process.
- Required Documents: When submitting a claim, you will need to provide your ID and documents verifying the dates of your hospital admission and discharge. These documents must be endorsed by a doctor and can include an excuse note, hospital invoice, or a Tigo claims form.
- Submission and Payment: Submit the required documents at any Tigo Customer Service Centre. Tigo will process and pay your claim within 72 hours of receiving complete documentation. The payout will be made in cash via Tigo Cash.
For further inquiries or assistance, Tigo Insurance customers can utilise the following contact options:
- Tigo Customer Hotline: Dial 550 for general inquiries and to confirm the claim process.
- Tigo Sales Team: Contact the sales team for information on sales, pricing, and availability.
- Green Glove Design Team: Reach out for support related to Green Glove services.
- Technical Support: Submit a help ticket or contact the relevant regional number for technical inquiries. Regional numbers are provided for North America, South America (Brazil), Europe (Italy), the Middle East, Japan, China, Taiwan, and Australia.
With these support options, Tigo Insurance customers can seek assistance and guidance as needed.
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Frequently asked questions
The Tigo Hospital Support Plan provides subscribers with cash pay-outs when they are admitted to the hospital for two or more nights. Tigo pays GHC 20 per night and subscribers are charged 7Gp per day over a 20-day period.
To register for the Tigo Hospital Support Plan, you must be a Tigo pre-paid subscriber, be between the ages of 18 and 59, and be in good health. You can register with any Tigo agent nationwide. To activate your registration, dial *550# and confirm. Deductions will start on the first day of the first month after registration, and your cover starts on the first day of the second month.
You need to make a claim within 90 days of hospital admission. Contact the Tigo customer hotline on 550 to confirm how to claim. You will need your ID and documents showing the dates of admission and discharge endorsed by a doctor, such as an excuse note, hospital invoice, or Tigo claims form. Submit your documents at any Tigo Customer Service Centre. Tigo will pay out your claim within 72 hours of submitting complete documentation.
