Streamlined Support: Contacting 21St Century Insurance Billing

21st Century Insurance offers a variety of ways to get in touch with their customer service team. The best phone number to call them is 8882446163, which 61% of customers have used to address their issues. The average hold time is more than 30 minutes, with the longest wait times on Tuesdays and Thursdays, and the shortest on Sundays. The average call time is 7 minutes. You can also contact 21st Century Insurance via email at [email protected], which 90% of customers use. They also have a live chat function available on their Contact page, which is open from 7 am to 6:30 pm PST Tuesday to Friday. Additionally, 21st Century Insurance has a presence on Facebook, Twitter, and YouTube, where customers can reach out and expect a reply within an hour in the case of Facebook.

21st Century Insurance customer service phone number

21st Century Insurance has a few different phone numbers that customers can call for various purposes. The best general customer service phone number to call 21st Century Insurance is 1-888-244-6163. 61% of consumers used this number to address their issues and concerns. The average hold time is more than 30 minutes, with the longest wait times on Tuesdays and Thursdays, and the shortest on Sundays. The average call time is 7 minutes.

To speak to a live customer service representative, you can also call 1-877-401-8181. After dialling, say "Representative", then say "More information" and stay on the line.

For billing and payments, press 1.

For ID card, press 2.

For policy changes, press 3.

For roadside assistance, press 4.

The customer service team is available from 7 am to 7 am PDT Monday to Friday and 7 am to 6 am PDT on Saturday.

To start a quote, you can call 1-877-310-5687. Live customer service representatives are available from 8 am to 8 am PDT Monday to Friday and 8 am to 6 am PDT on Saturday.

For claims, you can call 1-888-244-6163.

There are also several other phone numbers that you can call, depending on your specific needs:

• Non-California Residents: +1 (866) 447 2611
• Claims: +1 (877) 217 1389
• California Residents: 1-800-842-3057
• New Customers: 1-855-200-5357
• Claims Phone Numbers: 1-800-903-8114 and 1-888-314-4328

21st Century Insurance customer service hours

21st Century Insurance offers a variety of ways to get in touch with its customer service team. The company provides several phone numbers, mailing addresses, email addresses, and even social media pages to ensure customers can reach out and get the help they need.

The customer service phone lines are open Monday to Friday from 7:00 am to 7:00 pm PDT, and on Saturdays from 7:00 am to 6:00 pm PDT. The average hold time is over 30 minutes, with the longest wait times on Tuesdays and Thursdays, and the shortest on Sundays. The average call time is around 7 minutes.

If you are looking to get a quote, the customer service team is available from 8:00 am to 8:00 pm PDT, Monday to Friday, and 8:00 am to 6:00 pm PDT on Saturdays.

For those who prefer online communication, 21st Century Insurance also offers live chat support. The live chat service is available from 7:00 am to 6:30 pm PST, Tuesday to Friday.

Mailing Addresses

For payments sent by regular mail:

Insurance Payment Processing Center

PO Box 7247-0302

Philadelphia, PA 19170-0302

For payments sent by overnight mail:

21st Century Insurance and Financial Services Billing Specialist Unit

3 Beaver Valley Road- 4th Floor

Wilmington, DE 19803

For policy correspondence by regular mail:

21st Century Insurance

PO Box 15510

Wilmington, DE 19886-9252

For policy correspondence by overnight mail:

Overnight- Correspondence

21st Century Insurance

3 Beaver Valley Road- 4th Floor

Wilmington, DE 19803

For claims:

National Document Center

Email: [email protected]

PO Box 268994

Oklahoma City, OK 73126-8994

Fax: 877-217-1389

For claims involving FL, NJ, NY:

PO Box 268995

Oklahoma City, OK 73126-8995

For claims involving all other states:

PO Box 268993

Oklahoma City, OK 73126-8993

Phone Numbers

The toll-free phone number for general customer service inquiries is 1-888-244-6163.

To speak to a live customer service representative, dial 1-877-401-8181, say "Representative", then say "More information".

To start a quote, dial 1-877-310-5687.

For claims, the number is 1-888-244-6163.

For billing and payments, press 1.

For ID card-related issues, press 2.

For policy changes, press 3.

For roadside assistance, press 4.

Emails

The best email to reach the customer service team is [email protected].

For California residents: [email protected]

For residents of all other states: [email protected]

For claims submission: [email protected]

21st Century Insurance mailing addresses

21st Century Insurance has different mailing addresses for different purposes. Here is a list of mailing addresses for 21st Century Insurance:

Payments

• Regular mail: Insurance Payment Processing Center, PO Box 7247-0302 Philadelphia, PA 19170-0302
• Overnight mail: 21st Century Insurance and Financial Services Billing Specialist Unit, 3 Beaver Valley Road- 4th Floor, Wilmington, DE 19803
• PO Box 7142 Pasadena, CA 91109-7142
• 21st Century Insurance Payment Center, 4722 P.O. BOX 894722 Los Angeles, CA 90189-4722

Policy Correspondence

• Regular mail: 21st Century Insurance, PO Box 15510 Wilmington, DE 19886-9252
• Overnight mail: Overnight- Correspondence 21st Century Insurance, 3 Beaver Valley Road- 4th Floor, Wilmington, DE 19803

Claims

• Centralized mailing address: National Document Center, Email: [email protected], PO Box 268994 Oklahoma City, OK 73126-8994, Fax: 877-217-1389
• Claims- Medical/PIP documents involving FL, NJ, NY: PO Box 268995 Oklahoma City, OK 73126-8995
• Claims- Medical/PIP documents involving all other states: PO Box 268993 Oklahoma City, OK 73126-8993

Corporate Headquarters

21st Century Insurance Company, 3 Beaver Valley Road, Wilmington, DE 19803

21st Century Insurance fax number

21st Century Insurance has different fax numbers for different purposes. Here is a list of the fax numbers for 21st Century Insurance:

• For California Residents: 1-800-842-3057
• For Non-California Residents: 1-866-447-2611
• For Claims: 1-877-217-1389
• For Policy Cancellation: 1-800-241-1188

You can also use the following mailing addresses to contact 21st Century Insurance:

• Payments: 21st Century Insurance Payment Center, PO Box 894722, Los Angeles, CA 90189-4722
• Policy Correspondence: 21st Century Insurance, PO Box 15510, Wilmington, DE 19886-9252
• Claims: PO Box 268994, Oklahoma City, OK 73126-8994
• General Inquiries: 21st Century Insurance, 3 Beaver Valley Road, Wilmington, DE 19803

In addition to fax and mail, you can also contact 21st Century Insurance by phone or email. The customer service phone number is 1-877-401-8181, and the best email to reach them is [email protected]. Live customer service representatives are available Monday to Saturday during regular business hours, and their Interactive Voice Response system (IVR) is available 24/7.

21st Century Insurance live chat support

21st Century Insurance offers live chat support on its Contact page. The live chat button is available during specific timings, from 7 am to 6:30 pm PST Tuesday to Friday.

To access the live chat feature, follow these steps:

• Visit the 21st Century Insurance website.
• Navigate to the Contact page.
• Locate the "Live Chat" button.
• Click on the button to initiate a chat session with a customer support agent.

Please note that the live chat option is not available 24/7, so if you need assistance outside of the specified timings, you can explore other contact methods offered by 21st Century Insurance. These include calling their customer service phone number, sending an email, or reaching out via social media platforms such as Facebook, Twitter, or YouTube.

Additionally, 21st Century Insurance provides a range of online tools and resources to help you manage your auto policy. By registering for online access, you can conveniently add or delete vehicles, sign up for 21st AUTO PAY®, change your coverage, add or delete drivers, and obtain ID cards or documents.

Frequently asked questions