Alyssa Lane
If you have Verizon insurance and you've smashed your Samsung phone, you may be covered for a replacement or repair. Verizon offers a few different protection options, including Total Equipment Coverage, Extended Warranty, and Wireless Phone Protection. Depending on your plan, you may be able to file a claim and get your phone repaired or replaced for a fee. It's important to note that coverage may vary depending on your location and the specifics of your plan. Additionally, Samsung also offers its own protection plan called Samsung Care+, which includes theft and loss insurance, as well as protection against accidental damage.
| Characteristics | Values |
|---|---|
| Coverage | Multi-device |
| Repair options | In-store repair, mail-in repair, at-home repair |
| Repair technician | Asurion-certified |
| Warranty | 12-month limited |
| Parts | New, refurbished, original manufacturer, non-original manufacturer |
| Repair cost | Covered by insurance |
| Replacement cost | Covered by insurance |
| Replacement device | New or refurbished |
| Claim limit | Unlimited per registered line |
| Maximum device value | $3,000 per occurrence |
| Maximum number of lines | 20 |
| Monthly cost | $68/month per account for 4-20 lines (3 registrations) |
| $57/month per account for 3 lines (3 registrations) | |
| $38/month per account for 2 lines (2 registrations) | |
| Additional Coverage cost | $12.10/month for each additional registration |
| Availability | Select locations |
| Eligibility | Device must be purchased from Verizon, device must not be damaged, device must be fully functional |
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What You'll Learn
Verizon insurance claim filing process
If you have Verizon insurance and your phone is smashed, you may be able to file an insurance claim to get it repaired or replaced. The process for filing a claim is as follows:
First, check if you have device protection by logging into your My Verizon Account. You can do this by going to the Services & Perks page and selecting the device you want to check. If you have device protection, you will see one of the following options listed in your features: Total Equipment Coverage, Verizon Extended Warranty, or Wireless Phone Protection. It's important to note that Total Equipment Coverage and Verizon Extended Warranty are not available for Florida customers.
If you have device protection and want to file a claim, you can start the process by visiting the Asurion website or calling their customer service line. You will need to provide information about your device, such as the make and model, and answer questions about the issue you are experiencing. Based on this information, Asurion will provide you with options for repair or replacement.
If your claim is approved, the time and date of approval will determine when you receive your device. If your claim is approved by a certain time, Asurion may be able to provide same-day delivery and setup through their Pro On the Go service, depending on your location, technician availability, and inventory. Otherwise, they will ship your device for next-day delivery.
It's important to note that a deductible may apply when filing a claim, and this amount can vary depending on your device and the type of replacement or repair you receive. You can find the specific deductible for your device on the Asurion website.
Additionally, if you are a Florida customer, your insurance coverage may include post-warranty malfunctions, but this will also incur a deductible.
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Samsung phone protection options
If you have Verizon insurance and a smashed Samsung phone, you may be eligible for a replacement or repair. Verizon offers Wireless Phone Protection, which covers post-warranty malfunctions, including cracked screens, for a deductible. This protection must be enrolled in within 30 days of acquiring the device. You can file an unlimited number of claims in a 12-month period, excluding cracked screen repair claims, with a device replacement maximum of $400 or $3,000 depending on the device.
Verizon also offers Verizon Extended Warranty which provides replacement or repair for post-warranty malfunctions, but it is not available in Florida. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived.
For Florida customers, the insurance program provides coverage for post-warranty malfunctions, but a damage deductible applies.
Samsung also offers its own protection and warranty plan called Samsung Care+. It offers 24/7 support and protection for a price dependent on the device's manufacturing suggested retail price. It includes unlimited repairs, including batteries, and same-day $29 cracked screen and back glass repairs at 700+ Samsung authorized locations. It also includes remote lock and wipe so your content remains private. You can make a maximum of three lost, stolen, and/or unrecoverable claims within any consecutive 12-month period, with a maximum value of $2,500 per claim.
Another option for protecting your Samsung phone is Google Device Protection. When you add a Google account to your phone and set a lock screen, Google Device Protection is automatically enabled. When an unauthorized reset is attempted, it will require the username and password of the last Google account that was used before the reset. If the wrong information is entered, the device will not unlock.
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Phone repair or replacement options
If you have a smashed Samsung phone and want to repair or replace it, there are several options available to you, depending on your location and insurance coverage. Here are some options to consider:
Verizon Insurance and Device Protection:
Verizon offers insurance and device protection plans that may cover a smashed phone. Check your specific plan to understand what is covered. You can file an insurance claim for your device by visiting the Verizon website or contacting their customer support. They provide easy-to-follow instructions on how to file a claim and track its status.
Verizon Extended Warranty:
If your phone has a post-warranty malfunction, Verizon Extended Warranty may provide repair or replacement options. This option is not available in Florida or for Florida customers. Eligibility for repair under the extended warranty will be determined when you file a claim. If a repair is not feasible, Verizon may offer a replacement device, and the $49 Extended Warranty replacement fee will be waived.
Wireless Phone Protection:
This protection plan is available to Florida customers and covers post-warranty malfunctions. It provides coverage for loss, theft, and physical damage to your device. A damage replacement deductible and claim limits apply. To qualify for this protection, you must enroll within 30 days of purchasing your device or during specific open enrollment periods.
Verizon Mobile Protect Multi-Device:
This protection plan offers unlimited insurance claims per registered line per 12-month period. It covers loss, theft, and physical damage. The monthly cost depends on the number of lines on your account, ranging from $38/month for 2 lines to $68/month for 4-20 lines. Each registered line can have an unlimited number of claims, with a maximum device value of $3,000 per occurrence.
Third-Party Coverage:
If your Samsung phone is covered by a third-party insurance provider, contact them directly, as Verizon cannot assist with claims from other insurers.
Before proceeding with any repair or replacement, carefully review your specific insurance plan, warranty coverage, and protection options. Eligibility for repairs or replacements may depend on various factors, including the model of your smartphone, the extent of the damage, and your location.
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Verizon Extended Warranty coverage
Verizon Extended Warranty provides coverage for post-warranty malfunctions, including device replacement or repair. It costs $4.15/month and there is no fee for repairs. However, there is a $49 replacement fee, which may be waived in certain circumstances.
To qualify for the Extended Warranty, you must enrol within 30 days of purchasing a new device and activating it on a new line, upgrading to a new device on an existing line, or bringing your own device and activating it on a new line. Your device must be compatible with the Verizon network, fully functioning, without damage, free of defects or malfunctions, and not lost or stolen.
The Extended Warranty is not available in Florida or for Florida customers. Prepaid accounts are also not eligible for the Extended Warranty.
You can enrol in the Extended Warranty through the My Verizon website or app by navigating to the Services & Perks page and selecting the appropriate options.
It is important to note that Verizon Extended Warranty does not cover physical damage, such as a cracked screen or water damage. For cracked screen repair, you may be eligible for coverage under Verizon Mobile Protect, which offers repair or replacement for approved claims on select smartphones in select locations.
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Deductibles and claim limits
If you have Verizon insurance and your phone is smashed, you may be able to get it repaired or replaced. The specifics of what is covered will depend on your insurance plan and the device you have.
When you file a claim for a lost, stolen, or damaged device, a deductible will apply. The deductible amount varies based on your device and whether you receive a replacement or are eligible for cracked glass repair. Deductibles may change over time, and you can find the current deductibles for your specific device on Asurion's website.
For Florida customers, coverage for post-warranty malfunctions is provided by the insurance program, but device replacement deductibles and claim limits apply. If you don't have Verizon Extended Warranty coverage for your device, you can have the device fixed at your own expense or activate another device you already own.
With Verizon insurance, you can file an unlimited number of claims in a 12-month period (excluding cracked-screen repair claims) with a device replacement maximum of $400 or $3,000 depending on the device.
If your device is malfunctioning, your device protection may include post-warranty coverage. Malfunctions are not covered under device insurance, but your insurance may cover issues that aren't covered by the manufacturer's warranty.
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Frequently asked questions
If you have Verizon insurance, you should contact them to file a claim. You will likely receive a refurbished phone as a replacement, not your current phone repaired and returned.
You will lose your data, so make sure to back it up before getting a replacement phone. You may also need to perform a factory reset on your current phone.
Warranties typically cover manufacturer defects and not accidents. If you submit a warranty claim, there is a risk that they will find signs of damage from the drop and deny your claim.
