Jane Dotson
EE offers insurance for mobile phones and gadgets, including phones purchased on business plans. EE's Full Cover insurance provides a refurbished replacement device the next day in the event of damage, loss, or theft. The Full Cover plan also includes AppleCare Services for iPhone users, which offers Apple-certified repairs, Express Replacement Service, and 24/7 access to Apple experts. EE's Damage Cover plan provides protection against accidental damage and breakdown, with the option to add AppleCare Services for iPhone users. Both plans include non-insurance benefits, such as discounted screen repairs and accessory bundles. EE also offers a simple claims process, allowing customers to make claims through their EE account, over the phone, or in select stores.
| Characteristics | Values |
|---|---|
| Devices Covered | Phones, tablets, watches, and connected laptops |
| Devices Insured | Only devices purchased directly from EE |
| Insurance Plans | Full Cover, Damage Cover, Business Cover |
| Full Cover | Covers loss, theft, and damage |
| Full Cover Claim Limit | Two successful loss or theft claims in a 12-month period |
| Full Cover Replacement Device | Same or similar specification, may differ in make, model, colour, and operating system |
| Full Cover Delivery | Next-day delivery, subject to geographical restrictions, holidays, and exceptional circumstances |
| Full Cover with AppleCare Services | Apple iOS operating system, Apple-certified repairs, Express Replacement Service, 24/7 access to Apple experts |
| Damage Cover | Protection against accidental damage and breakdown |
| Damage Cover with AppleCare Services | Apple iOS operating system, Apple-certified repairs, Express Replacement Service, 24/7 access to Apple experts |
| Business Cover | Next-day refurbished replacement device |
| Monthly Premium | Varies depending on the device, includes Insurance Premium Tax (IPT) |
| Excess | Payable for each successful claim, discounted for screen damage repairs |
| Battery Replacement | Only if the device is undamaged and battery capacity is less than 80% of its original specification |
| Additional Benefits | Free accessories bundle, discounted accessories voucher, multi-device insurance discount |
| Cancellation Policy | Full refund within 14 days of receiving policy documents, cancel after 14 days from next bill date with one day's notice |
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What You'll Learn
- EE offers Full Cover insurance for lost, stolen or damaged devices
- EE's Full Cover insurance provides a refurbished replacement device the next day
- EE's Damage Cover insurance protects against accidental damage and breakdown
- EE's AppleCare Services include repairs at Apple stores and Apple Authorised Service Providers
- EE's insurance can be added when upgrading or taking out a new contract online, in-store or over the phone
EE offers Full Cover insurance for lost, stolen or damaged devices
EE offers Full Cover insurance for lost, stolen, or damaged devices. This insurance provides peace of mind and ensures that you stay connected, even when your gadget is not by your side. With Full Cover, you can get a refurbished replacement device as soon as the next day, so you don't have to endure the hassle of being without your phone, tablet, watch, or laptop for an extended period.
Full Cover insurance from EE protects you in case your device is lost, stolen, or damaged. If your device is stolen, you will need to obtain a Crime Reference Number (CRN) by reporting the theft to the police. For thefts that occur abroad, be sure to report the incident to the local police. It's important to note that Full Cover has a claim limit of two successful loss or theft claims within a 12-month period, starting from the first successful claim.
On the other hand, there is no limit to the number of damage claims you can make, as long as the insurance remains active on your account. If your claim is approved and your device can be repaired, EE will send you a confirmation email with a link to schedule a repair at an Apple Store or an authorised service provider, which may include selected EE stores. Alternatively, if a repair is not feasible, they will deliver a replacement device and SIM card to you, ensuring you can stay connected.
The monthly premium for Full Cover insurance varies depending on your device and includes Insurance Premium Tax (IPT). Before purchasing the insurance, you will be informed of the premium amount, including IPT, and this information will also be detailed in your Welcome Pack. Additionally, it's worth noting that an excess fee is payable for each successful claim.
With EE's Full Cover insurance, you can rest easy knowing that your devices are protected. Whether it's an unfortunate case of loss, theft, or accidental damage, EE has got you covered with swift replacements and repairs to keep you connected and minimise disruptions to your daily life.
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EE's Full Cover insurance provides a refurbished replacement device the next day
EE offers a range of insurance options for mobile phones and other gadgets. EE's Full Cover insurance is one of the options available to customers, which includes a refurbished replacement device delivered the next day. This next-day delivery option is subject to geographical restrictions, bank holidays, and other exceptional circumstances.
Full Cover insurance is available for both personal and business customers. For personal customers, Full Cover insurance provides peace of mind in the event of a damaged, lost, or stolen device. EE offers a refurbished replacement device the next day, ensuring customers can stay connected. The monthly premium for Full Cover insurance varies depending on the device, with the lowest tier device requiring the lowest premium.
For business customers, EE's Full Cover insurance provides similar benefits. If a business customer loses their device, they can receive a refurbished replacement device the next day. This service is available for iPhone plans, with AppleCare Services included in the insurance. Business customers can also take advantage of Apple-certified repairs, Express Replacement Service, and 24/7 access to Apple experts over the phone.
It is important to note that EE can only insure devices purchased directly from EE, either online, in-store, or over the phone. Additionally, devices that are already lost, stolen, or damaged are not eligible for insurance. When making an insurance claim, customers should check their device's insurance status on their EE account or welcome pack and have their IMEI number ready.
Overall, EE's Full Cover insurance with next-day refurbished replacement devices provides a comprehensive solution for customers seeking protection for their mobile phones and gadgets.
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EE's Damage Cover insurance protects against accidental damage and breakdown
EE offers two types of insurance for mobile phones and gadgets: Full Cover and Damage Cover. EE's Damage Cover insurance specifically protects against accidental damage and breakdown.
Full Cover insurance provides peace of mind by ensuring that you stay connected. If your gadget is damaged, lost, or stolen, you may receive a refurbished replacement as soon as the next day. This cover is ideal for those seeking comprehensive protection. On the other hand, Damage Cover is designed to safeguard your device against accidental damage and breakdown. It's a more focused insurance option, perfect for those who want protection against unexpected mishaps.
With EE's Damage Cover, you can rest assured that accidental drops, spills, or technical glitches won't leave you without your device. This cover ensures you receive the necessary support to get your device repaired or replaced promptly. It's worth noting that EE's insurance options vary based on whether you're an individual or business customer. For business customers, EE offers Damage Cover with AppleCare Services, providing additional benefits for iPhone users.
The monthly premium for EE's insurance depends on your device, and you'll be informed of the premium amount before purchasing. Additionally, EE's insurance options include non-insurance benefits, such as discounted excess for screen damage repairs and accessory bundles. To check your insurance plan, you can refer to your Service Plan bill, the EE app, or text COVER to 150 from your EE phone.
In summary, EE's Damage Cover insurance is a reliable solution for anyone seeking protection against accidental damage and breakdown. It ensures you receive timely support and assistance, giving you peace of mind regarding your device's well-being.
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EE's AppleCare Services include repairs at Apple stores and Apple Authorised Service Providers
EE offers AppleCare Services to its customers who have purchased Full Cover or Damage Cover insurance for their iPhones. AppleCare Services include device repairs at Apple stores and Apple Authorised Service Providers. Repairs can also be carried out by mailing in the device or by dropping it off at selected EE stores. If the claim is successful, EE will send a confirmation email with a link to book a repair appointment.
AppleCare Services also provide 24/7 support from Apple experts, accessible via web chat or over the phone. This includes iOS and iCloud software support. Additionally, customers can benefit from the Express Replacement Service, where a replacement device will be provided the next day or their existing device will be repaired by Apple experts. This service is subject to eligibility.
The monthly premium for Damage Cover with AppleCare Services starts at £5.99, while Full Cover with AppleCare Services starts at £9.49. It is important to note that EE's AppleCare Services are only available for iPhone insurance plans and not for other Apple devices.
While EE offers AppleCare Services, some customers have expressed concerns about the visibility of their coverage details. In forum posts, users have mentioned difficulties in finding information about their AppleCare coverage within their EE accounts and settings.
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EE's insurance can be added when upgrading or taking out a new contract online, in-store or over the phone
EE offers insurance for mobile phones and gadgets. This insurance can be added when upgrading or taking out a new contract online, in-store or over the phone. EE offers two types of insurance: Full Cover and Damage Cover. Full Cover insurance protects against lost, stolen, or damaged devices, while Damage Cover protects against accidental damage and breakdown. Both types of insurance include a range of benefits, such as next-day replacement devices and discounted excess for screen damage repairs.
If you have an Apple device, you can also add AppleCare Services to your Full Cover or Damage Cover insurance. This includes benefits such as Apple-certified repairs, Express Replacement Service, and 24/7 access to Apple experts over the phone. With EE's insurance, you can make claims through your EE account, over the phone, or by mail. When making a claim, you will need to provide information such as your IMEI number and, in the case of theft, a Crime Reference Number (CRN).
It is important to note that EE can only insure devices purchased directly from them and that monthly premiums and excess fees may vary depending on the device. Additionally, there are some devices that EE is unable to insure. EE also offers business insurance for mobile phones, which includes worldwide cover and next-day replacement devices. Overall, EE's insurance provides peace of mind and protection for your devices, ensuring that you stay connected even when your gadget is lost, stolen, or damaged.
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Frequently asked questions
The monthly premium will vary depending on your device.
EE phone insurance covers loss, theft, and damage. If your device is damaged, lost, or stolen, you could get a refurbished replacement the next day.
You can make insurance claims through your EE account 24/7. Log in to start and submit your claim online, or call 150 from your EE phone or 07953 966 150 from any other phone.
No. EE can only insure devices purchased directly from EE (online, in-store, or over the phone).
Yes, you can cancel your insurance within 14 days of receiving your policy documents and receive a full refund, unless you have made a successful claim. After the 14-day period, you can cancel at any time, but you must provide at least one day's notice.
