Jane Dotson
UF Health is a state and federally funded hospital that participates in most Commercial/Managed care plans. If you have medical insurance, you may be asked to pay a deductible or copay, depending on your insurance plan. If you do not have health insurance coverage, you may be eligible for insurance through the Health Insurance Exchanges or Florida Medicaid. UF Health is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. After your insurance company receives and processes your claim, you will receive an Explanation of Benefits (EOB) from your insurance company explaining how your claim was handled. If there is a patient responsibility due, you will receive a statement, and you will be required to pay this bill in full or contact UF Health Customer Service.
| Characteristics | Values |
|---|---|
| Responsibility for submitting bills to insurance companies | UF Health |
| Responsibility for providing requested information to insurance companies | Patient |
| Responsibility for payment of medical bills | Patient |
| Responsibility for determining approval for a continued hospital stay | Insurance company |
| Responsibility for notifying patients of unpaid claims due to incorrect or missing insurance information | UF Health |
| Responsibility for notifying patients of payment or denial of payment | UF Health |
| Responsibility for payment of patient balances | Patient |
| Responsibility for determining whether UF Health accepts a patient's insurance | Patient |
| Responsibility for contacting insurance company about specific benefits | Patient |
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What You'll Learn
UF Health Billing and Insurance FAQ
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. Statements are mailed out on a monthly basis. Normally, insurance companies will pay or deny claims within 30–45 days of submission.
If you cannot afford to make the payment in full, you will be asked to speak with one of our Financial Counselors to establish payment arrangements. UF Health is a state and federally funded hospital.
If you do not have health insurance coverage, you will be asked to pay the full amount of your estimated charges at the time of service. However, if you cannot afford to make the payment in full, you may be eligible for insurance through the Health Insurance Exchanges or Florida Medicaid. You can also apply for financial assistance or contact our UF Health Customer Service department to make payment in full or set up payment arrangements.
You can pay for services at UF Health locations in The Villages and Leesburg. You can pay by cash, check, or money order. You can also pay through your MyUFHealth account or via online bill pay.
You can contact the UF Health Customer Service Department at (352) 265-7906 or toll-free at (888) 766-8154, Monday through Friday from 8:30 am to 5:00 pm.
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UF Health's responsibility
UF Health has a dedicated team of staff who are responsible for reviewing your chart and submitting bills to your insurance company. They will do everything possible to expedite your claim.
UF Health also offers an assistance program for those who qualify. If you do not have health insurance coverage, you may be eligible for insurance through the Health Insurance Exchanges or Florida Medicaid. They encourage you to apply for financial assistance, and you can contact their Customer Service department to make payment in full or set up payment arrangements.
If you have questions about whether your insurance plan covers specific treatments, you can call your provider to check your specific benefits. If your insurance company does not cover all of your treatment costs, you can contact a financial counsellor to determine the agreed-upon payment amount that is due upon admission.
UF Health also provides a service to forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. However, it is your responsibility to provide all related information, such as the policy number, group number, and the correct mailing address for your insurance company in a timely manner. You may be held responsible for unpaid claims due to incorrect or missing insurance information.
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Your responsibility
It is your responsibility to understand your insurance policy and benefits. Consult your employer and/or health insurance company directly to know and understand your specific benefits. You can also contact SHCC Patient Financial Services at (352) 273-4546 for assistance Monday through Friday, 8:00 a.m. to 5:00 p.m. (8:00 a.m. to 4:30 p.m. during the summer).
You are responsible for providing any requested information to your insurance company, such as accident information and claim forms. If you do not supply the required information to your insurance company, you may be billed directly for the charges for services.
It is also your responsibility to provide all related information, such as your policy number, group number, and the correct mailing address for your insurance company, in a timely manner. You may be held responsible for unpaid claims due to incorrect or missing insurance information.
Upon admission, if you have medical insurance, you may be asked to pay a deductible or copay, depending on your insurance plan. If you do not have healthcare coverage, you will be asked to pay the full amount of your estimated charges at the time of service. If you cannot afford to make the payment in full, you will be asked to speak with a Financial Counselor to establish payment arrangements.
After your insurance company receives and processes your claim, you will receive an Explanation of Benefits (EOB) explaining how your claim was handled, including the amount of payment, patient responsibility, and/or denials. If there is a patient responsibility due, you will receive a statement, and you are required to pay this bill in full or contact UF Health Customer Service at (352) 265-7906 or toll-free at (888) 766-8154.
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Payment options
- Online: Pay by Discover, MasterCard, American Express, or Electronic Check.
- In-person: Personal check, cashier’s check, or money order accepted.
- By mail: Personal check, cashier’s check, or money order accepted.
Off-semester students, spouses/domestic partners, and students who do not pay the health fee as part of their tuition will receive a bill from the Florida Clinical Practice Association. Office visit fees can vary depending on whether the patient is uninsured or insured and what type of benefits are offered through their plan.
If your insurance company does not cover all of your treatment costs or if you are self-paying for treatment, you may contact a financial counselor to determine the agreed-upon payment amount that is due upon admission. UF Health also provides an assistance program for those who qualify. If you do not have health insurance coverage, you may be eligible for insurance through the Health Insurance Exchanges or Florida Medicaid. You may also apply for financial assistance.
UF Health is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. It is your responsibility to provide any requested information to your insurance company (accident information, claim forms). If information is not supplied to your insurance company, the charges for services may be billed to you directly.
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Contacting UF Health
UF Health is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. However, it is your responsibility to provide any requested information to your insurance company, such as accident information and claim forms.
UF Health provides several options for patients to contact them with questions about billing, insurance, or pricing.
- Phone: Call SHCC Patient Financial Services at (352) 273-4546 for assistance Monday through Friday, 8:00 a.m. to 5:00 p.m. (8:00 a.m. to 4:30 p.m. during the summer).
- Email: Send an email to [email protected].
- UF Health Customer Service Department: Contact the UF Health Customer Service Department at (352) 265-7906 or toll-free at (888) 766-8154. They are available Monday through Friday, from 8:30 a.m. to 5:00 p.m.
- Financial Counsellor: If you cannot afford to make a payment in full, you will be asked to speak with one of the financial counsellors at UF Health to establish payment arrangements. You can reach them at (352) 265-5445 or (352) 265-5461, Monday through Friday, between 7:30 a.m. and 5:30 p.m.
- In-Person: Visit the SHCC Pharmacy in person with any questions regarding prescription coverage.
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Frequently asked questions
If your insurance company does not cover all of your treatment costs, you can contact a financial counsellor at 352.265.5445 or 352.265.5461 from Monday to Friday, 7:30 am to 5:30 pm.
UF Health is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. However, it is your responsibility to provide any requested information to your insurance company, such as accident information and claim forms.
Your insurance company might request a completed COB form before paying a claim. In such cases, UF Health will notify you, and you must resolve this issue with your insurance carrier for the claim to be paid.
