Haris Ashley
If you have a broken phone and want to turn it in with insurance to Verizon, you must first check if you are enrolled in a device protection option. If you are, you can file an insurance claim for a lost, stolen, or damaged device. Verizon uses the insurance company Asurion as their provider. You can go to the Asurion website or download the Asurion app to start a claim. You will need to provide your Verizon account information, including your account number and PIN. You will also need to pay the deductible, if applicable.
| Characteristics | Values |
|---|---|
| Verizon Extended Warranty | Not available in Florida |
| Total Equipment Coverage | Not available in Florida |
| Wireless Phone Protection | Available in Florida; provides coverage for post-warranty malfunctions (damage deductible applies) |
| Verizon Home Device Protect | Protects against covered breakdowns for a low price |
| Verizon Mobile Protect | Available for approved insurance claims for replacement of select smartphones in select locations |
| Verizon Insurance Provider | Asurion |
| Insurance Coverage | Loss, theft, and physical damage |
| Insurance Claim Requirements | Must be the account owner or account manager; provide Verizon account number and PIN; pay the deductible, if applicable |
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What You'll Learn
Check your insurance coverage
If you have a broken phone and want to check your insurance coverage with Verizon, you must first determine whether you have enrolled in a device protection option. To do this, go to the Services & Perks page in your My Verizon account. If you have multiple devices on your account, select the specific device in question to check if it has device protection.
If you are a Florida customer, it is important to note that Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, and you can file a claim on Asurion's website or by calling them directly.
Verizon's insurance coverage may include issues not covered by the manufacturer's warranty, such as loss, theft, and physical damage. To verify your specific coverage details, refer to the device protection brochure or contact Verizon directly to discuss your eligibility and options.
Additionally, when filing an insurance claim, keep in mind that you must be the account owner or account manager. You will need to provide your Verizon account information, including your account number and PIN. A deductible may also apply, depending on your device and the nature of the claim.
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Contact Verizon customer service
If you have a broken phone and want to turn it in to Verizon, you must first contact Verizon customer service to determine your eligibility and options. Here are the steps you can take:
- You can start by visiting the Verizon website or using the My Verizon app to access information about your device protection options and repair or replacement procedures.
- On the Verizon website, you can refer to the Repair or Replace Mobile Devices FAQs page to understand the process better.
- Additionally, you can check the Services & Perks page in your My Verizon account to verify your device protection options.
- If you are unsure about your device protection plan or need further assistance, you can reach out to Verizon customer support through their phone number or online chat/email options. Their support team will guide you through the next steps and help you understand your eligibility for a replacement phone.
File an Insurance Claim:
- Once you have contacted Verizon customer service and confirmed your eligibility, you can proceed to file an insurance claim. Verizon uses the insurance company Asurion as their provider.
- Go to the Asurion website or download the Asurion app.
- Select Verizon as your wireless carrier.
- Enter your Verizon account information, including your account number and PIN.
- Follow the onscreen prompts to initiate the claim process.
- Depending on the damage, Asurion may repair or replace your device.
- You may need to ship your damaged device to Asurion if requested.
- Keep in mind that a deductible may apply when filing a claim, and the amount varies based on your device and the type of replacement or repair required.
Note for Florida Customers:
- If you are a Florida customer, it's important to note that Total Equipment Coverage and Verizon Extended Warranty are not available.
- Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, and a damage deductible applies.
- For Florida customers, you can file a claim on the Asurion website or contact them directly by phone for malfunctioning devices due to mechanical or electrical failure after the manufacturer's warranty has expired.
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File a claim with Asurion
If you have Verizon phone insurance and need to file a claim with Asurion, the process is straightforward. Asurion is the insurance company that Verizon uses as its provider.
Firstly, you will need to select the option to "Start a claim" and follow the on-screen prompts. You will need to provide your carrier, device make and model, a description of what happened and when, and a billing address and method of payment if a deductible is required. In most cases, the deductible is far less than the full retail price of a new device. Depending on the damage, Asurion can repair or replace your device as soon as the same day. You can also bring your device to any of their 700+ UBreakiFix by Asurion store locations and get it fixed within hours.
If you are a Florida customer, you can file a claim on Asurion's website or call (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure after the manufacturer's warranty has expired.
Once you've filed a claim, you can check your claim status online 24 hours a day. If you receive a replacement device, you must return your damaged device within 10-15 days, using the prepaid shipping mailer that comes with the replacement.
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Pay the deductible
If you have Verizon phone insurance and need to turn in your broken phone, you may have to pay a deductible. The deductible amount varies based on your device and whether you receive a replacement or are eligible for cracked glass repair. For example, the deductible for cracked screen repair is $99 unless the loss/theft deductible is less than $99, in which case the deductible is the same as the loss/theft amount.
You can file an insurance claim for a lost, stolen, or damaged device on the Asurion website or through the Asurion app. First, go to the Asurion website or download the Asurion app. Then, select Verizon as your wireless carrier and enter your Verizon account information, including your account number and PIN. After you provide the necessary information, you will be able to select the option to "Start a claim" and follow the on-screen prompts. Depending on the damage, Asurion can repair or replace your device as soon as the same day. You can also reach Asurion by phone.
If you are a Florida customer, Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, and a deductible applies. If you don't have Verizon Extended Warranty coverage, you can have the device fixed at your own expense or activate another device you already own.
It's important to note that you must be the account owner or account manager to file a claim. Additionally, if you are filing a claim for a lost or stolen device, you will need to file a police report. You may also need to ship your damaged device to Asurion. You can track the status of your claim online or through the Asurion app.
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Receive a replacement device
If you have a broken phone and want to receive a replacement device from Verizon, you will need to file an insurance claim. To do this, you must be enrolled in a Verizon device protection option. You can check if you have device protection by going to the Services & Perks page in your My Verizon account. If you are not enrolled, refer to the Repair or Replace Mobile Devices FAQs for replacement options.
Once you have confirmed that you have device protection, you can file an insurance claim. You must be the account owner or account manager to do this. Go to the Asurion website or download the Asurion app. Select Verizon as your wireless carrier, and enter your Verizon account information, including your account number and PIN. You may also need to provide additional information about the device, such as the make and model.
If your claim is approved, you will receive a replacement device. In general, Asurion will try to provide you with a replacement device that is the same colour and has the same features as your previous device. However, if the same make and model is not available, a similar make and model will be substituted. Color, feature, and accessory compatibility are not guaranteed.
Please note that a deductible may apply when you file a claim, and the amount will vary based on your device and the replacement device you receive. You can find the deductible for your specific device on the Asurion website.
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Frequently asked questions
To submit an insurance claim, go to the Asurion website or download the Asurion app. Select Verizon as your wireless carrier and enter your Verizon account information, including your account number and PIN. You must be the account owner or account manager to file a claim.
If you don't have Verizon Extended Warranty coverage for your device, you can either have the device fixed at your own expense or activate another device you already own.
To check if you have device protection, go to the Services & Perks page in My Verizon. If you have more than one device on your account, select the device to check if that line has device protection.
Total Equipment Coverage and Verizon Extended Warranty are not available for Florida customers. However, Wireless Phone Protection provides coverage for post-warranty malfunctions (insurance terms and damage deductible apply).
