Alyssa Lane
21st Century Insurance is not going out of business, but it has stopped issuing new policies and now only services existing ones in California. The company has rebranded to Toggle, a brand name of Farmers Insurance Group, which offers renters insurance in 25 additional states and auto insurance in 8 states outside of California. This transition has been met with mixed reactions, with some customers reporting issues with the lack of phone support and unexpected premium increases.
| Characteristics | Values |
|---|---|
| Operating Status | Active |
| Area Served | California |
| Parent Company | Farmers Insurance Group |
| Customer Service | Poor |
| Website | Basic |
| Phone Number | (877) 401-8181 |
| Mailing Address | 21st Century Insurance, P.O. Box 15510, Wilmington, DE 19886-9252 |
| Fax Number | 1-800-842-3057 (California), 1-866-447-2611 (Outside California) |
| Cancellation Policy | Call 1-800-241-1188 or send a written request by mail or fax |
| Discounts | Clean driving record, modern anti-theft systems |
| Coverage | Car insurance, renters insurance, classic car insurance, motorcycle insurance, homeowners insurance |
| Additional Services | 24-hour complimentary roadside assistance, rental vehicle reimbursement |
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What You'll Learn
21st Century Insurance is now Toggle
21st Century Insurance is not going out of business; it now operates under the Toggle brand in California. 21st Century Insurance has provided superior coverage and service in California for over 50 years. The company is owned by Farmers Insurance Group, which services over 20 million policies across all 50 states.
21st Century Insurance has rebranded to Toggle, and this change has caused some confusion and frustration for customers. Some customers have complained about the lack of warning or notification about the change, as well as the sudden decrease in the quality of customer service. They have also expressed concerns about the exclusively web-based nature of Toggle, which does not provide a phone number for customers to call. This has resulted in long wait times to reach a customer service representative.
The transition to Toggle has also resulted in increased premiums for some customers. While 21st Century Insurance offered competitive pricing and a multitude of auto insurance discounts, particularly for customers with clean driving records, Toggle's rates may be higher.
Toggle is a brand name of Farmers Insurance and offers renters insurance in 25 states and auto insurance in 8 states outside of California. While 21st Century Insurance no longer issues new policies, it continues to service existing policies in California. For new customers, the company redirects them to its sister company, Toggle.
Despite the challenges, some customers have decided to stick with Toggle for the time being to see how the service and rates evolve.
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Poor customer service
21st Century Insurance is not going out of business, but it has stopped issuing new policies and now only services existing policies in California. The company has also undergone a rebranding, changing its name to Toggle. This transition has been poorly received by some customers, who have complained about poor customer service and a lack of communication about the changes.
One common issue that customers have faced is the removal of phone support, with some reporting having to wait for several hours to get through to a customer service representative. This has left some customers feeling frustrated and disappointed, especially those who are not comfortable with the online portal or are not computer-savvy.
In one instance, a customer shared their experience of spending 4 hours on hold one day and 4 and a half hours the next before finally reaching someone. They expressed their dissatisfaction with the new arrangement, stating that the quality of service has declined since the transition to Toggle. This sentiment was echoed by another customer, who described the transition as a "total clusterfk" due to issues with the cancellation of their autopay and the unreliable nature of snail mail.
The removal of phone support appears to be a deliberate decision by Toggle, as they have shifted to a strictly web-based model with no phone number listed for customer inquiries. This change has been particularly challenging for customers who wish to add new vehicles to their policies or have general questions that are not related to claims.
While some customers have praised 21st Century Insurance for their positive experiences over the years, the transition to Toggle has undoubtedly created a sense of frustration and disappointment among those who valued the accessibility and responsiveness of phone support. This perceived decline in customer service has led to negative reviews and considerations to switch to alternative insurance providers.
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$19.95 $19.95
No longer offers new policies
21st Century Insurance is not going out of business, but it no longer offers new policies. The company is now operating under the Toggle brand, which is a brand name of Farmers Insurance Group, and offers new policies through this brand. 21st Century Insurance continues to service existing policies and customers in California.
The transition from 21st Century Insurance to Toggle has been met with some criticism. Some customers have complained about the lack of phone support, with long wait times to speak to someone, and the sudden change in their insurance provider. However, Toggle is a legitimate company, offering insurance in multiple states.
As 21st Century Insurance no longer offers new policies, customers will need to look at alternative providers. The company now redirects new policy requests to Toggle, its sister company. Customers can get a quote from Toggle by calling 1-855-864-1530 or by visiting their website, gettoggle.com.
While 21st Century Insurance no longer offers new policies, it continues to service existing customers. The company provides a range of benefits to its existing customers, including complimentary roadside assistance and classic car coverage. 21st Century Insurance also offers a multitude of auto insurance discounts, which can help keep premiums competitive.
For those with a clean driving record who prefer a smaller insurance provider, 21st Century Insurance may be a good option. The company's website allows customers to perform routine policy maintenance online, such as adding and removing vehicles and drivers, making payments, and changing coverage. Claims can also be submitted online or by phone.
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21st Century Insurance is owned by Farmers Insurance Group
21st Century Insurance is not going out of business; however, it is now operating under the Toggle brand in California. The company is owned by Farmers Insurance Group, which provides insurance products to millions of customers across the United States. 21st Century Insurance has been in business for over 50 years, providing customers with superior coverage and service in California.
Farmers Insurance Group acquired 21st Century Insurance and now services over 20 million policies across all 50 states. 21st Century Insurance focuses on providing car insurance, including specialized coverage for classic and antique car collectors. The company offers complimentary roadside assistance and towing services with its policies, as well as rental vehicle reimbursement if a customer's car is disabled for more than a day due to a covered accident.
In recent years, 21st Century Insurance has transitioned to operating under the Toggle brand in California. This transition has caused some confusion and frustration among customers, as they were suddenly switched to Toggle without prior warning or notification. The Toggle brand is a strictly web-based platform with no phone number for customer support, which has led to complaints about the lack of accessible customer service.
Despite the change to the Toggle brand, 21st Century Insurance continues to be a subsidiary of Farmers Insurance Group. The company's claims service, described as "powered by Farmers," remains available day and night, and customers can still perform routine policy maintenance online through the 21st Century website. Additionally, 21st Century Insurance partners with other companies to offer a range of insurance products, including motorcycle and homeowners policies.
While 21st Century Insurance no longer issues new policies, it continues to service existing policies in California. For customers outside of California, the company redirects them to its sister company, Toggle, which offers renters insurance in 25 additional states and auto insurance in 8 states outside of California.
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21st Century Insurance is ideal for existing policyholders with a clean driving record
21st Century Insurance, now operating under the Toggle brand in California, is a good option for existing policyholders with a clean driving record. The company has been in business for over 50 years and provides customers with superior coverage and service. While 21st Century no longer issues new policies, it continues to service existing policies in California, offering competitive car insurance prices with average annual premiums ranging from $951 to $6,812.
One of the benefits of 21st Century Insurance is the multitude of auto insurance discounts available, including discounts for having a clean driving record and using modern anti-theft systems. The company also provides complimentary roadside assistance with each policy, including towing and lockout services, which is especially valuable for teen drivers. Additionally, 21st Century offers specialized coverage for classic car collectors with well-maintained antique vehicles that are garaged and used primarily as hobby cars.
For existing policyholders, 21st Century Insurance provides the convenience of performing routine policy maintenance online. Customers can easily add and remove vehicles and drivers, make payments, and change their coverage through the company's website. This level of accessibility and flexibility can be advantageous for those who prefer to manage their policies independently.
Furthermore, 21st Century Insurance is owned by Farmers Insurance Group, a reputable company that services over 20 million policies across all 50 states. Through its partnership with Farmers, 21st Century can leverage a wide range of insurance products and resources, providing additional peace of mind for policyholders.
Overall, 21st Century Insurance's combination of competitive pricing, discounts for safe driving, comprehensive coverage, and personalized service makes it an ideal choice for existing policyholders with clean driving records who prefer a smaller provider.
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Frequently asked questions
No, 21st Century Insurance is not going out of business. However, it has been rebranded as Toggle in California and eight other states.
Toggle is the new brand name for 21st Century Insurance in California and eight other states. It is a Farmers Insurance brand.
No, 21st Century Insurance no longer issues new policies. It only services existing policies in California.
As of July 2024, 21st Century no longer provides online or phone quotes. You can get a quote from Toggle, their sister company, by calling 1-855-864-1530 or visiting their website.
To cancel a new policy, call 1-800-241-1188 before it goes into effect. Otherwise, you must send a written request by mail or fax.
