Paul Sanchez
The iRobot Roomba 960 is a robotic vacuum cleaner that has received positive reviews for its ease of use, strong suction, and ability to clean both hard floors and carpets. However, some users have reported issues with the battery life, with some batteries needing to be replaced after just 1.5 years. Given the cost of the Roomba 960, which is typically around $600-$700, and the potential for unexpected issues, some owners may consider purchasing extended warranty or insurance plans to protect their investment. While some users have found value in these plans, others believe that they are unnecessary and a waste of money, especially if repairs are relatively inexpensive and easy to perform. Ultimately, the decision to purchase extended insurance for the Roomba 960 depends on individual preferences and the level of peace of mind desired.
| Characteristics | Values |
|---|---|
| Peace of mind | The insurance/warranty/accident plan for important and expensive purchases gives peace of mind |
| Cost | The cost of the insurance is high |
| Profitability | Companies push extended warranties because they are extremely profitable |
| Usage | The insurance is rarely used as compared to its cost |
| Self-repair | iRobot is not following the anti-self repair movement |
| Replacement | The insurance may cover the replacement of the product |
| Repair | The insurance may cover the repair of the product |
| Battery replacement | The battery may need to be replaced after 1.5 years |
| Suction | The Roomba 960 has good suction |
| Ease of use | The Roomba 960 is easy to use and saves time and effort |
| Allergens | The Roomba 960 captures 99% of allergens, pollen, and dust as small as 10 microns |
| Hair | The Roomba 960 is good at picking up hair |
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What You'll Learn
Pros and cons of extended warranties
Extended warranties, also known as service contracts, offer additional coverage beyond the manufacturer's warranty. They are sold separately from the powertrain and bumper-to-bumper warranties that come with every new car. While some people find them beneficial, others consider them a waste of money. Here are some pros and cons to help you decide whether or not an extended warranty is worth it:
Pros of Extended Warranties:
- Peace of Mind: Knowing that you're covered for unexpected repairs can relieve the stress associated with vehicle ownership. This is especially beneficial if you're not financially prepared for costly repairs.
- Protection from High Repair Costs: Modern vehicles with advanced technology can be expensive to repair. An extended warranty can shield you from these expenses, as it typically covers major components like the engine, transmission, and electrical systems.
- Transferability: Many extended warranties are transferable to a new owner if you sell your vehicle before the warranty expires. This can enhance the resale value of your vehicle.
- Customizable Plans: Extended warranty companies offer a range of customizable plans to suit your specific needs and budget. You can often include extra coverage for trip interruption protection, roadside assistance, and towing.
Cons of Extended Warranties:
- Cost: Extended warranties can add a significant amount to the overall cost of your purchase. Some argue that the money could be better invested elsewhere or saved for future repairs.
- Limited Coverage: Not all repairs are covered by extended warranties. Exclusions and requirements vary, especially with third-party contracts, and there may be surprises in the fine print. Some repairs might already be covered under the manufacturer's warranty, making the extended warranty redundant during the initial years of ownership.
- Profitability for Dealers: Extended warranties are extremely profitable for dealerships, which is why they are pushed so hard onto consumers. They are rarely used compared to their cost.
- Wait Time: There is usually a wait time before your extended warranty coverage begins, typically around 30 days or 1,000 miles.
- Deductible Amounts: Most extended warranties have a deductible amount that you must pay before repairs are carried out, similar to auto insurance. Third-party contracts often have higher deductible amounts, and some must be paid per visit or per repair.
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Cost-effectiveness of insurance
The cost-effectiveness of insurance for a Roomba 960 depends on several factors, including the cost of the insurance, the likelihood of needing repairs or replacements, and the cost of those repairs or replacements.
Some people view extended warranties as a waste of money, arguing that the cost of repairs or replacements over the lifetime of the product will be less than the cost of the warranty. In addition, some companies may invalidate the rest of the warranty term after a single repair or replacement, making it more of a replacement warranty than an extended warranty. Others appreciate the peace of mind that comes with insurance, especially for important and expensive purchases.
For high-use electronics like the Roomba 960, insurance may be a good option, as the cost of repairs or replacements can be high, and the likelihood of needing them may be higher than for other types of products. Additionally, some insurance plans offer perks like remote work support and hassle-free returns, which can be valuable for busy individuals or families.
When considering the cost-effectiveness of insurance for the Roomba 960, it is essential to weigh the potential benefits against the cost. Insurance may be a wise investment if it provides comprehensive coverage for repairs or replacements and offers additional benefits that align with your needs and preferences. However, if the cost of the insurance is high relative to the expected repairs or replacements, it may not be the most cost-effective option. Ultimately, the decision to purchase insurance should be based on individual circumstances, the specific terms of the insurance plan, and the expected usage and longevity of the Roomba 960.
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Battery replacement
The Roomba 960 is a robotic vacuum that can be purchased for around $600 to $700. The battery life of the Roomba 960 is a concern for some users, with reports of the battery needing to be replaced after 1.5 years of regular use. Replacement batteries can be purchased for around $90 to $130, with some users opting for OEM 1800 batteries as an alternative to the official iRobot Roomba replacement battery.
When considering whether to purchase a replacement battery or a new model, it is important to weigh the costs and benefits of each option. Some users may find that the upkeep cost of replacing the battery is worth it to extend the life of their Roomba 960, especially if they have had the device for less than three years. Others may prefer to invest in a newer model with improved battery life.
It is also worth considering the frequency of use when evaluating battery life. For users who run their Roomba 960 daily or multiple times a week, the battery may wear out more quickly. In this case, replacing the battery every 1.5 to 3 years may be a necessary upkeep cost.
Additionally, some users may prefer to purchase extended warranties or insurance plans for their Roomba 960 to cover the cost of repairs or replacements. While this can provide peace of mind for important and expensive purchases, others may find that the cost of the warranty is not worth it compared to the likelihood of needing repairs. Ultimately, the decision to replace the battery or purchase a new model depends on individual preferences, the age of the device, and the frequency of use.
Replacing the battery in the iRobot Roomba 960 can be done by following these general steps:
- Turn the Roomba upside down so that the wheels are facing upwards and the dustbin is furthest from you.
- Remove the screws using a Phillips #1 screwdriver.
- Lift the plastic cover to access the battery.
- Pull the battery towards you using the two black flaps located at the sides.
- Carefully remove the battery and replace it with a new one.
- Reassemble the device by following the steps in reverse order.
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Repair vs. replacement
When considering whether to repair or replace a Roomba 960, several factors come into play, including the cost, convenience, and reliability of the chosen option.
Repair
One of the main advantages of repairing your Roomba 960 is the cost savings. Replacing individual components, such as batteries, filters, and rollers, is generally cheaper than purchasing a new device or extended warranty. Repairs can also be a good option if you are handy with tools and enjoy troubleshooting and fixing issues yourself. Some users have reported that Roomba repairs are relatively straightforward, and replacement parts are readily available.
However, one downside of repairing your Roomba is that it may require multiple fixes over time, especially if the device is older or heavily used. This can result in a cumulative cost that exceeds the price of a new device or an extended warranty. Additionally, repairs may not always be feasible, especially if the required parts become obsolete or difficult to source.
Replacement
Opting for a replacement device or an upgraded model can offer several benefits. Firstly, a new device typically comes with a standard warranty, providing coverage for a certain period. This can give you peace of mind and protect your investment in case of unexpected malfunctions or defects. Secondly, replacing your Roomba 960 allows you to take advantage of the latest technology and features, potentially improving performance, efficiency, and reliability.
On the other hand, one significant drawback of replacement is the cost. Purchasing a new device can be considerably more expensive than repairing or extending the warranty of your existing Roomba. Additionally, replacing your device may not always be necessary, especially if the issue can be resolved through a simple repair or part replacement.
In conclusion, the decision to repair or replace your Roomba 960 depends on various factors, including cost, convenience, and the age of your device. While repairing can be more cost-effective, replacing offers the benefits of newer technology and warranty coverage. Ultimately, the choice should be guided by your personal preferences, the severity of the issue, and the overall lifecycle of your Roomba 960.
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Reviews of Geek Squad protection plan
Geek Squad protection plans are offered by Best Buy and cover a range of electronics, from appliances to computers, cell phones, and TVs. The plans vary in coverage and duration and are usually offered at competitive rates. There are three main types of plans: product replacement or standard protection, accidental protection, and TotalTech subscription plans.
However, there are also negative reviews from customers who have had issues with the Geek Squad plan. One customer said that they were unable to get help easily and spent a long time trying to reach someone. Another customer had a negative experience when their laptop was damaged during a repair and they were refused a refund. This customer also mentioned that their manufacturer warranty was ruined as a result of the Geek Squad's actions.
Some customers have also mentioned that the Geek Squad plan can be expensive, and it may be more affordable to pay for protection as needed. Additionally, one customer pointed out that they were already covered by their provider's insurance and protection plan, and were now stuck paying for Geek Squad insurance that they didn't need.
Overall, it seems that the Geek Squad protection plan can be worth it for some customers, especially those who want the peace of mind that comes with having protection for their electronics. However, there are also some negative reviews highlighting issues with the service and it is important to carefully consider the terms and conditions of the plan before purchasing.
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Frequently asked questions
The Roomba 960 is a significant investment, and whether or not to get the 3-year replacement insurance depends on your usage and preference. Some people prefer the peace of mind that insurance provides, while others believe that it is a waste of money. Ultimately, it is up to you to decide if you want the added protection.
The Roomba 960 has received positive reviews for its ease of use, good suction, and ability to clean different floor types efficiently. It also has a High-Efficiency Filter that captures 99% of allergens, pollen, and dust, making it ideal for homes with pets. However, some users have mentioned that it can get stuck easily, and the bin needs to be emptied frequently.
One common issue with the Roomba 960 is the battery life. Some users have reported that the battery needs to be replaced within 1.5 to 3 years, depending on usage frequency. Additionally, hair can get tangled in the rollers, affecting the vacuum's cleaning efficiency. Regular cleaning and maintenance are necessary to prevent this issue.
Instead of purchasing extended warranties or insurance, some people choose to set aside money for potential repairs or replacements. Others opt for protection plans like Geek Squad, which offer replacement items or gift cards in case of product malfunction. Self-repair is also an option, as iRobot does not follow the anti-self-repair movement.
It is important to carefully read the terms and conditions of any extended warranty or insurance plan. In some cases, utilising the warranty for a repair or replacement may invalidate the rest of the warranty term, as seen in an example with Sharper Image. Understanding the fine print can help you make an informed decision about whether the insurance is worth it for your Roomba 960.
