Alyssa Lane
Aetna is a major health insurance company that offers a range of plans, including Affordable Care Act (ACA) plans, employer plans, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance. It is part of CVS Health and has a large provider network, including 1.8 million health professionals, 6,200 hospitals, and nearly 10,000 CVS locations. In terms of customer satisfaction, Aetna has received mixed reviews, with some praising its coverage and smooth claims processes, while others have expressed frustration with its customer service and issues with coverage denials. Overall, it was ranked as the third-best health insurance company for 2025 by Insure.com, earning an average score of 4.10 out of 5 stars.
| Characteristics | Values |
|---|---|
| Overall Rating | 4.10/5 stars (3rd best health insurance company for 2025) |
| Customer Satisfaction | 4/5 stars |
| Affordability | Ranked in the top half of companies |
| Customer Complaints | Lowest level of complaints |
| Coverage Area | Large (covers 49 states plus Washington, D.C.) |
| Provider Network | 1.8 million health professionals, 587,000 doctors, 6,200 hospitals, and nearly 10,000 CVS locations |
| Plan Options | HMO, EPO, PPO, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance |
| Metal Types | Expanded bronze, silver, and gold |
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What You'll Learn
Aetna's customer service
Aetna is a good insurance company, receiving 4.5 stars out of 5 in Forbes's best health insurance evaluation for 2025. It was also ranked the third-best health insurance company for 2025 by Insure.com, earning an overall score of 4.10 out of 5. Aetna has a large provider network, with 1.8 million health professionals, 6,200 hospitals, and nearly 10,000 CVS locations.
Aetna offers a range of health insurance policies, including Affordable Care Act (ACA) plans, employer plans, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance. They also offer Medicare Advantage plans in most states and have a broader reach than competitors like Blue Cross Blue Shield (BCBS), covering 49 states plus Washington, D.C.
In terms of affordability, Aetna ranked in the top half of companies, although other insurers like Molina offered better rates. Aetna's ACA plans are available in only 17 states, and they have lower premiums but higher-than-average deductibles.
Overall, while Aetna has received recognition as a top health insurance company, customer experiences with their services may vary.
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Aetna's affordability
Aetna offers a range of health insurance plans, including Affordable Care Act (ACA) plans, employer plans, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance. Aetna's ACA plans are available in 17 states and are known for having low premiums but higher-than-average deductibles.
Aetna was ranked third in Insure.com's 2025 list of the best health insurance companies, with an overall score of 4.10 out of 5. It also ranked highly in Forbes Advisor's 2025 review, receiving 4.5 stars out of 5. In terms of affordability, Aetna ranked in the top half of companies, although other insurers, such as Molina, offered more affordable plans.
Aetna's large provider network is a notable advantage, allowing customers to choose from over 587,000 doctors and 5,700 hospitals across the United States. Additionally, as part of CVS Health, Aetna members can access more than 10,000 CVS locations and receive benefits such as a quarterly allowance and discounts on CVS Health brand products.
When compared to Blue Cross Blue Shield (BCBS), Aetna offers fewer metal types for its plans, including expanded bronze, silver, and gold. BCBS typically has lower costs for its ACA plans and offers more state coverage options. However, Aetna has a broader reach for its Medicare Advantage plans, covering 49 states plus Washington, D.C.
Overall, while Aetna ranks highly in customer satisfaction and has a wide provider network, its affordability varies depending on the specific plan and an individual's needs. Some customers have expressed dissatisfaction with unexpected costs and issues with prescription coverage.
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Aetna's coverage area
Aetna is a good medical insurance company with a large coverage area. It is ranked third on Insure.com's 2025 list of the Best Health Insurance Companies, with a score of 4.10 out of 5. It has a broad reach, covering 49 states plus Washington, D.C.
Aetna offers a variety of health insurance policies, including Affordable Care Act (ACA) plans, employer plans, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance. They offer HMO, EPO, and PPO plans on the health insurance marketplaces.
Aetna's ACA plans are available in 17 states, including California, Florida, Georgia, Pennsylvania, Texas, and Utah. The company has a strong customer satisfaction record, with the lowest level of complaints among the companies analysed by Forbes.
Aetna's provider network includes 1.8 million health professionals, 6,200 hospitals, and nearly 10,000 CVS locations. They also offer a $25 allowance every three months to shop at CVS Health and a 20% discount on CVS Health brand products.
Overall, Aetna is a good choice for individuals seeking a large coverage area, a diverse range of plans, and strong customer satisfaction.
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Aetna's Medicare Advantage plans
Aetna is a good medical insurance company, receiving 4.5 stars out of 5 in Forbes's best health insurance evaluation for 2025. It was also ranked the third-best health insurance company for 2025 by Insure.com, earning an overall score of 4.10 out of 5. Aetna has the lowest level of complaints about its individual health plans among the companies analysed by Forbes, indicating high customer satisfaction and smooth claims processes. Aetna also ranked well in several Insure.com survey categories, including provider network and not needing referrals.
Aetna offers a range of Medicare Advantage plans, also known as Medicare Part C, which provide whole health coverage and important benefits to help you manage your health. These plans include medical and prescription drug coverage, as well as other benefits and services tailored to meet your needs. For example, some plans include dental, vision, and hearing coverage, while others offer access to fitness classes and community resources.
Aetna's Medicare Advantage Health Maintenance Organization (HMO) plans require you to choose a primary care provider within a network of Aetna Medicare HMO providers and hospitals. This provider will help coordinate your care. With an HMO-POS plan, you have the flexibility to go to licensed dental providers either in or out of the Aetna network for routine dental care.
Aetna also offers Medicare Advantage Preferred Provider Organization (PPO) plans, which allow you to visit Medicare-approved providers in or out of the Aetna network. You may pay more when going out of network. Aetna's PPO plans give you the freedom to choose your own doctors and hospitals, as long as they accept the plan's terms.
Overall, Aetna's Medicare Advantage plans offer a comprehensive range of benefits and services to meet the diverse needs of their members. With a focus on total health and customer satisfaction, Aetna's Medicare Advantage plans are a good option for those seeking additional coverage and benefits beyond Original Medicare.
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Aetna's ACA plans
Aetna is a good medical insurance company, receiving 4.5 stars out of 5 in Forbes's best health insurance evaluation for 2025. It was also ranked the third-best health insurance company for 2025 by Insure.com, earning an overall score of 4.10 out of 5. Aetna has the lowest level of complaints about its individual health plans among the companies analysed by Forbes, indicating high customer satisfaction and generally smooth claims processes.
Aetna offers Affordable Care Act (ACA) plans in 17 states. It has low premiums but higher-than-average deductibles. Aetna's ACA plans are available in all states except California, Delaware, Maryland, New Jersey, and Utah.
Aetna offers HMO, EPO, and PPO plans on the health insurance marketplaces. Their metal-tier offerings include expanded bronze, silver, and gold.
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Frequently asked questions
Aetna is generally considered a good medical insurance company. It was ranked the third-best health insurance company for 2025, earning an overall score of 4.10 out of 5. It has a broad coverage area, a large provider network, and does not require referrals.
Aetna offers a range of insurance plans, including Affordable Care Act (ACA) plans, employer plans, Medicare, Medicaid, dental insurance, vision insurance, and supplemental insurance.
Aetna is one of the major health insurers in the US, alongside Blue Cross Blue Shield (BCBS). While BCBS has lower costs for ACA plans and offers plans in more states, Aetna has a broader reach, covering 49 states plus Washington, D.C.
Aetna has a low level of complaints, indicating high customer satisfaction and smooth claims processes. It also offers a $25 allowance every three months to shop at CVS Health and a 20% discount on CVS Health brand products.
Some customers have reported issues with Aetna not covering certain medications and unexpected cancellations of insurance plans. It is important to carefully review the specific details of your insurance plan to understand what is and is not covered.
