Alyssa Lane
Ticket insurance is a type of protection that might reimburse your purchase if you can't attend an event for covered, unexpected reasons. Customers can purchase it as an add-on when they buy tickets to live events like sports games and concerts. Ticketmaster, the world's largest ticket seller, offers Event Ticket Protector, an insurance service provided by Allianz Global Assistance. Event Ticket Protector costs about 10% of the ticket price, and an Allianz Global Assistance ticket insurance policy listed 18 covered reasons for ticket cancellation. However, ticket insurance does not protect purchases in the case of an event being cancelled or delayed by the venue or promoter. Telecharge, a ticket seller for Broadway shows, does not typically offer refunds or exchanges, but some customers have reported positive experiences with receiving refunds from Telecharge in extenuating circumstances.
| Characteristics | Values |
|---|---|
| Type of service | Ticket insurance |
| Reimbursement | Reimburses your ticket purchase if you can't attend an event for certain covered, unexpected reasons |
| Cost | Event Ticket Protector costs about 10% of the ticket price |
| Purchase | Customers can purchase it as an add-on when they buy tickets to live events |
| Exclusions | Does not protect ticket purchases in the case of "the event being canceled or delayed by the venue or promoter for any reason" |
| Provider | Allianz Global Assistance |
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What You'll Learn
- Telecharge is a division of The Shubert Organization
- Telecharge provides ticketing services for Broadway and off-Broadway shows
- Ticket insurance may reimburse purchases if you can't attend for covered reasons
- Event Ticket Protector costs about 10% of the ticket price
- Ticket insurance doesn't cover purchases if the event is delayed or cancelled
Telecharge is a division of The Shubert Organization
Telecharge is powered by Shubert Ticketing, which provides a single source for all ticketing needs, including box office sales, telephone sales, internet sales, season and subscription sales, and group sales. Shubert Ticketing serves thousands of ticket buyers every day, not only for Shubert venues but also for other theatres like Lincoln Center Theater and Manhattan Theatre Club.
The company's philosophy is to provide clients with the highest level of service and support, making ticket purchases easy, convenient, and reliable. They are committed to offering the best ticketing system available, with unlimited support, training, and educational resources.
Shubert Ticketing draws on its vast experience as a Broadway theatre owner and producer to deliver innovative solutions for both private label clients and users of the Telecharge box office, call center, and online services. The integration of Shubert and Choice technologies has accelerated advancements in customer relationship management and increased customized platform options.
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Telecharge provides ticketing services for Broadway and off-Broadway shows
Telecharge is a ticketing service provider for Broadway and off-Broadway shows. It is powered by Shubert Ticketing, which provides a comprehensive suite of services covering all aspects of ticket sales, including box office, telephone, and internet sales, as well as group and subscription sales. Shubert Ticketing is the only national call center for the entertainment industry, serving all telephone customers.
The philosophy behind Telecharge is to provide clients with the highest level of service and support, making ticket purchases easy, convenient, and reliable. They offer a dependable system, comprehensive reporting, and the reputation and stability of the Shubert Organization as a form of insurance for their clients.
In addition to serving Shubert venues, Shubert Ticketing's clients include renowned theatres such as the Lincoln Center Theater, Manhattan Theatre Club, Broadway’s Stephen Sondheim Theatre, and Hayes Theatre. They also cater to numerous off-Broadway and regional theatres, ensuring that theatre enthusiasts can easily secure tickets to their favourite shows.
When purchasing tickets through Telecharge, customers only pay service charges above the established box office price, which are clearly disclosed throughout the buying process. This transparency ensures that customers can make confident and informed decisions when purchasing tickets, knowing exactly what they are paying for.
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Ticket insurance may reimburse purchases if you can't attend for covered reasons
Ticket insurance is a type of protection that may reimburse your ticket purchase if you can't attend an event due to covered, unexpected reasons. It is usually offered as an add-on at checkout when purchasing tickets to live events like sports games and concerts. For example, Ticketmaster, the world's largest ticket seller, offers Event Ticket Protector insurance provided by Allianz Global Assistance. This insurance costs about 10% of the ticket price and covers 18 reasons for ticket cancellation, including covered illness, airline delays, and traffic accidents. However, it's important to note that there may be exclusions, and certain circumstances, such as the event being cancelled or delayed by the venue, may not be covered.
The process for filing an insurance claim for reimbursement varies by provider. In the case of Allianz Global Assistance, customers can get a quote, manage their policy, or submit a claim on the Event Ticket Insurance page. It's important to note that ticket insurance typically only reimburses prepaid, non-refundable payments when cancellation is due to a covered reason. Simply changing your mind about attending is generally not a covered reason for reimbursement.
Before purchasing ticket insurance, it's advisable to check your other insurance policies to identify any areas of overlap. For instance, some travel insurance policies may cover the costs of an event that you couldn't attend due to travel-related complications. It's also crucial to carefully read the terms, conditions, and exclusions of the ticket insurance policy to understand the specific circumstances under which you would be covered.
While ticket insurance can provide peace of mind, it may not always be a worthwhile investment. Expensive tickets and a high likelihood of needing to cancel for a covered reason could make ticket insurance a more attractive option. However, if the likelihood of cancellation is low, or if the ticket cost is relatively low, the additional cost of insurance may not provide significant benefits. Ultimately, the decision to purchase ticket insurance depends on individual circumstances and the specific terms of the policy.
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Event Ticket Protector costs about 10% of the ticket price
Ticketmaster's Event Ticket Protector insurance costs about 10% of the total ticket price. This means that the price varies depending on the ticket, ranging from a few dollars to over a hundred. For example, Etix ticket buyers can purchase Event Ticket Protector for a minimum of $6.99 per ticket, which is 5.75% of the ticket cost.
Event Ticket Protector is offered by Allianz Global Assistance, which gives customers a "free look" period to review their policy. During this time, customers can cancel and receive a full refund as long as the event hasn't taken place and no claim has been made. Allianz Global Assistance's ticket insurance policy includes 18 covered reasons for ticket cancellation, but these are qualified by 20 general exclusions.
Some people may feel that the additional cost of ticket insurance is not worth it due to the numerous exclusions. For instance, the insurance does not cover ticket purchases if the event is cancelled or delayed by the venue or promoter for any reason. Therefore, it is important to carefully review the policy details and claim requirements before purchasing ticket insurance.
When purchasing ticket insurance, customers will receive an email with a link to the claim site. To receive coverage for most claims, solid documentation is required, such as doctor's notes, police reports, or employer letters.
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Ticket insurance doesn't cover purchases if the event is delayed or cancelled
Ticket insurance is a valuable form of protection for unexpected cancellations. Allianz Global Assistance, for example, offers an insurance policy with 18 covered reasons for ticket cancellation. However, it's important to note that ticket insurance typically does not cover purchases if the event is delayed or cancelled by the venue or promoter. This exclusion may apply even if the delay or cancellation occurs for reasons beyond their control.
In the case of an event cancellation or delay, ticket holders cannot rely on their insurance for a refund. This means that if an event is cancelled or postponed, customers will not be able to recoup their investment through insurance claims. Instead, they may need to seek refunds or exchanges directly from the event organizers or ticket sellers.
While ticket insurance can provide peace of mind for unexpected personal circumstances, it does not offer comprehensive coverage for all potential issues. It is always advisable to carefully review the terms and conditions of any insurance policy before purchasing. Understanding the specific inclusions and exclusions of a policy can help customers make informed decisions and manage their expectations in the event of cancellations or delays.
Some insurance providers, like Allianz Global Assistance, offer 24/7 event assistance and coverage for a range of unforeseen circumstances. These may include covered illnesses, airline delays, traffic accidents, and more. However, it is essential for customers to be aware of the general exclusions that may apply. For instance, Allianz Global Assistance's policy specifically excludes protection for ticket purchases in the event of cancellation or delay by the venue or promoter.
In summary, ticket insurance does not typically cover purchases if the event is delayed or cancelled. Customers should carefully consider the limitations of such insurance policies and assess their own needs and preferences before deciding whether to insure their ticket purchases. Understanding the specific coverage provided by different insurance providers can help customers make informed choices and ensure they have adequate protection for their event ticket investments.
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Frequently asked questions
Ticket insurance is a type of protection that might reimburse your ticket purchase if you can't attend an event for certain covered, unexpected reasons.
Covered reasons for ticket cancellation include things like illness or trip delays, but it's important to carefully read the terms of your specific insurance policy because the definitions of these terms can be very specific.
Event Ticket Protector, an insurance service offered by Allianz Global Assistance, costs about 10% of the ticket price.
Ticket insurance does not protect ticket purchases in the case of "the event being cancelled or delayed by the venue or promoter for any reason." Your best hope of getting a refund in this case is if the promoter or venue voluntarily issues refunds.
Telecharge is a leading provider of ticketing services for Broadway and off-Broadway shows and other events across the country, but I couldn't find specific information on whether they offer ticket insurance. They do, however, pride themselves on providing their clients with the highest level of service and support, so you can reach out to them directly with any questions.
