
When dealing with roof damage, one of the most common questions homeowners ask is whether they should call a roofer or their insurance company first. The answer isn't always straightforward and can depend on several factors, including the type of damage, the urgency of the situation, and the specific insurance policy. Calling a roofing contractor first can offer several advantages, including a thorough inspection, an objective assessment, and assistance with navigating the claims process. On the other hand, contacting the insurance company first can provide guidance on immediate steps to prevent further damage and clarify what actions to take next. Understanding your insurance coverage, the type of damage, and the urgency of the situation can help determine the best course of action to ensure a smooth and efficient repair process.
| Characteristics | Values |
|---|---|
| Roofing companies can help with | Emergency repairs to stop leaks or secure loose parts of the roof |
| Roofing companies can | Provide a full report of their assessment |
| Roofing companies can | Provide an overall assessment of roofing needs |
| Roofing companies can | Help navigate the insurance claim process |
| Roofing companies can | Help determine if you need to make a claim |
| Roofing companies can | Help prevent your roof replacement insurance claim from getting denied |
| Roofing companies can | Help verify the type of damage and determine the extent of the damage |
| Insurance companies | May have more affordable roofing repair options |
| Insurance companies | Require an estimate before they review a claim |
| Insurance companies | Will always send an adjuster to inspect the damage |
| Insurance companies | Require that they are the first ones you call when there's an issue |
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What You'll Learn
- Roofing companies can provide an objective assessment of damage and advocate for you
- Insurance companies may have more affordable roofing repair options
- Roofers can perform emergency repairs to prevent further damage
- Some insurance plans require the use of their own adjusters
- Filing an insurance claim can be lengthy and confusing

Roofing companies can provide an objective assessment of damage and advocate for you
When faced with roof damage, calling a roofing company before your insurance company can be beneficial. Roofing companies can provide an objective assessment of the damage and advocate for you during the claims process.
Firstly, roofing companies can offer a thorough and accurate inspection of the damage. They have the expertise to identify all types of roof damage, including hidden leaks, structural damage, and potential problems that could worsen over time. Insurance adjusters, on the other hand, may not have the specialised knowledge or experience to spot these issues. By hiring a roofer, you can ensure that all damage is identified and included in the claim, preventing further complications and increasing the overall cost of repairs.
Secondly, roofing companies can provide an objective assessment that is not influenced by your insurance plan. They can give you a fair and independent evaluation of the damage and provide a detailed report that can be submitted to the insurance company. This report can include information on the scope of work, necessary repairs, and estimated costs, which can streamline the claims process and increase the accuracy of the appraisal.
Additionally, roofing companies are familiar with the language and requirements of insurance policies. They can assist you in navigating the often confusing and tedious claims process, ensuring that all necessary documentation is provided to support your claim. They can also answer any questions or concerns raised by the insurance adjuster, eliminating potential problems during the adjuster's assessment.
Moreover, roofing companies can act as your advocate when dealing with insurance companies. They can help ensure that insurance companies do not take advantage of you and can negotiate on your behalf to reach a fair settlement. Roofing companies frequently work directly with insurance providers and understand their processes for estimates and claims. By establishing this relationship, roofing companies can save you time, stress, and potentially money.
In conclusion, calling a roofing company first can provide you with an objective and thorough assessment of the damage, as well as expert guidance and advocacy throughout the insurance claims process. While it is important to familiarise yourself with your insurance coverage and specific requirements, utilising the knowledge and experience of roofing professionals can help ensure a smoother and more efficient resolution to your roof damage issues.
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Insurance companies may have more affordable roofing repair options
When it comes to roof repair, it is often recommended to contact a roofing company before your insurance company. Roofing companies frequently work directly with insurance providers and understand their processes for estimates. They can become your advocate and ensure insurance companies do not take advantage of you.
A roofing contractor will give you a fair and objective roof inspection. They can provide an accurate, objective assessment that isn't impacted by your current insurance plan. They will provide you with a full report of their assessment, which you can then provide to the insurance adjuster. This can help you avoid problems during the adjuster's assessment and give you leverage when filing a claim.
A roofing contractor can also be your ally in negotiating with insurance companies. They can speak directly with the adjuster, answering any questions about the damage intelligently and providing detailed reports that insurance companies need for claim approval. They can also help you navigate the insurance claim process, ensuring that all necessary documentation is provided to support your claim.
Additionally, insurance adjusters are not roofing experts. They may not always have the specialised knowledge needed to spot hidden leaks, structural damage, or other underlying problems. A roofing expert will be able to find damage not just to your roof but also to your rafters and attic. They can provide an overall assessment of your roofing needs and let you know if your roof will need to be replaced in the future. This can prevent more insurance claims in the future.
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Roofers can perform emergency repairs to prevent further damage
When your roof is damaged, it is important to act quickly to prevent further harm to your home. Roofers can perform emergency repairs to stop leaks, secure loose parts, or cover holes to keep the rain out. They can also address issues caused by pests, such as mice, rats, or squirrels, that may have chewed through your roofing.
Professional roof repair contractors can provide a more thorough and accurate assessment of the damage, identifying hidden leaks, structural damage, or potential problems that could worsen over time. They can then send a detailed report to your insurance company, which is necessary for claim approval. This can save you time, money, and stress, as insurance adjusters may not always have the specialised knowledge needed to spot these issues.
If you are unsure whether your roof’s condition constitutes an emergency, it is always better to err on the side of caution and consult a professional. They can advise you on the best course of action and perform temporary fixes to prevent further damage until permanent repairs can be scheduled.
It is important to note that some insurance plans require using their own adjusters to decide on storm damage coverage. Therefore, it is recommended to document all the storm damage to your roof before calling a roofing contractor. Make minor fixes to minimise further damage and include any necessary changes in your notes, being as detailed as possible.
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Some insurance plans require the use of their own adjusters
When it comes to roof damage, it is often recommended to call a roofing contractor or roofing company first, before contacting your insurance company. This is because roofing contractors can provide an accurate, objective assessment of the damage, which isn't influenced by your insurance plan. They can then provide a full report to the insurance adjuster, ensuring that all relevant damage is included in the claim.
However, it's important to note that some insurance plans require the use of their own adjusters to decide what storm damage will be covered. In these cases, you may need to contact your insurance company first, before repairs are carried out. This is because they will only cover repairs that they have approved. Many insurance companies require that they are the first point of contact when there is an issue.
If you are unsure about whether to call a roofing contractor or your insurance company first, it is worth checking the terms of your insurance plan. Some insurance companies may also be able to recommend a contractor in their network, which could save you money. However, you may also be able to choose your own contractor, who can then work directly with your insurance company.
Ultimately, it is important to act quickly when it comes to roof damage, as minor issues can develop into more significant problems over time. Whether you choose to call a roofing contractor or your insurance company first, make sure you get an accurate assessment of the damage and take the necessary steps to get your roof repaired.
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Filing an insurance claim can be lengthy and confusing
Before you file a claim, you need to understand the process. You should take time to familiarize yourself with what your insurance covers, as every homeowner’s insurance policy is different. You also need to know whether you have enough damage to warrant filing a claim. If the damage is minor and under the deductible amount, you may be required to pay out of pocket, which will be considered a claim and can increase your policy premium. You typically have one year from the date of damage to file a homeowner’s insurance claim. If you fail to act in time, your claim will most likely be denied.
To avoid dealing with the insurance company, many homeowners call contractors first. A roofing contractor can give an accurate, objective assessment that isn't impacted by your current insurance plan. They can then provide a full report to the insurance adjuster. This can help eliminate any possible problems that may arise during the adjuster’s assessment and give you leverage when filing a claim. A roofing contractor can also answer any questions the adjuster has about the damage intelligently and confirm that the damage was caused by the disaster and was not pre-existing.
Calling a roofing company before your insurance company can also help you establish an ally to help you negotiate with insurance, if necessary.
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Frequently asked questions
Calling a roofer first is often the best course of action. A roofer can expertly assess the damage, determine if a claim is necessary, and help with the insurance claims process. However, it is important to check your insurance policy, as some require you to contact them first.
A roofer can provide an objective and thorough assessment of the damage, generating a comprehensive report that can strengthen your claim. They can also help you understand whether filing a claim is necessary and prevent unnecessary claims that could impact insurance premiums.
Calling your insurance company first can help clarify what steps to take next and how to document the damage properly. They will also let you know what to do to ensure your claim can be processed properly.

























