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AAA insurance in Florida has received mixed reviews, with some customers reporting great experiences and others citing drawbacks. WalletHub gives AAA insurance a rating of 3.7/5, while Bankrate gives it a score of 3.4. AM Best, a global credit rating agency specializing in the insurance industry, has upgraded its ratings for AAA's Florida-based insurance company, Auto Club Insurance Company of Florida (ACICF), citing its financial strength and long-term issuer credit rating as excellent. AAA offers a range of insurance products, including auto, home, and umbrella policies, as well as additional benefits such as roadside assistance and discounts. However, it's important to note that AAA insurance policies are only available to AAA members, and the company has been limiting its insurance coverage in Florida, so customers in the state may need to explore other options.
| Characteristics | Values |
|---|---|
| WalletHub rating | 3.7/5 |
| WalletHub editor's rating | 3.4/5 |
| J.D. Power rating | 3.3/5 |
| NAIC rating | 1.05 |
| Average cost of full coverage | $2,400 per year |
| Average cost of full coverage (according to AutoInsurance.com) | $3,014 per year |
| Average cost of minimum coverage (according to AutoInsurance.com) | $1,056 per year |
| Average annual cost of full coverage from CSAA Insurance Group | $3,142 |
| Overall satisfaction score (NerdWallet survey, June-July 2024) | 77/100 |
| Financial Strength Rating (FSR) by AM Best | A (Excellent) |
| Long-Term Issuer Credit Rating (Long-Term ICR) by AM Best | "a" (Excellent) |
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What You'll Learn
AAA's Florida-based insurance company receives upgraded credit ratings
AAA's Florida-based insurance company has received upgraded credit ratings, reflecting its strengthened position in the state. This upgrade comes amidst a challenging time for Florida homeowners, with many insurance carriers reducing their operations in the state due to devastating hurricanes and high reinsurance rates.
The upgraded credit ratings for AAA's Florida-based insurance company, Auto Club Insurance Company of Florida (ACICF), were provided by AM Best, a global credit rating agency specialising in the insurance industry. AM Best raised ACICF's Financial Strength Rating (FSR) to A (Excellent) and its Long-Term Issuer Credit Rating (Long-Term ICR) to "a" (Excellent). These upgraded ratings reinforce AAA's reputation as a reliable insurance provider in Florida.
ACICF, in collaboration with ACSIC, offers protection for nearly 130,000 policies in Florida. ACICF provides Floridians with a unique opportunity to bundle home, auto, and umbrella coverage into a single insurance policy. Additionally, AAA members can benefit from additional savings on select auto coverages based on their membership tenure. This updated credit rating serves as a reassurance of AAA's commitment to protecting its members' valuable assets through both good and challenging times.
While AAA has faced some criticism for its insurance practices, with complaints regarding poor customer service and delayed claims payments, it remains a popular choice for many. The organisation offers three membership levels—Classic, Plus, and Premier—each providing special benefits such as roadside assistance, vacation planning services, and retail discounts. AAA's insurance policies are exclusively available to its members, and the company is known for providing reliable coverage, exclusive discounts, and highly-rated roadside assistance.
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AAA insurance reviews
AAA insurance, also known as the American Automobile Association, is a nationwide network of motor clubs offering roadside assistance and auto insurance. Each geographic region in the US has its own AAA club, and insurance partners may vary based on location.
AAA insurance has received mixed reviews from customers. WalletHub gives AAA insurance a rating of 3.7/5, based on customer reviews, sample insurance quotes, and ratings from organizations such as J.D. Power and the Better Business Bureau (BBB). Customers have praised AAA's affordable rates, with the average cost of a full-coverage car insurance policy being $2,400 per year, which is 11% less than the national average. AAA also offers a range of discounts, such as multi-car, vehicle safety, and good student discounts.
However, AAA has received more complaints than the average car insurance provider its size, with an NAIC rating of 1.05. Common complaints include poor customer service, delayed claims payments, and unauthorized charges. Some customers have also reported issues with AAA's home insurance claims adjusters, with one customer stating that their rates doubled after their first claim was denied due to a lack of knowledge on the part of the adjuster.
In terms of financial strength, AAA's Florida-based insurance company, Auto Club Insurance Company of Florida (ACICF), received an upgraded rating of "A" (Excellent) from AM Best, a global credit rating agency, in March 2022. This indicates that AAA has a strong financial position and is likely to be a reliable insurance provider in Florida.
Overall, while some customers have reported positive experiences with competitive rates and reliable roadside assistance, others have had negative experiences with customer service and claims handling. It is important for individuals to consider their specific needs and location when deciding on an insurance provider.
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AAA insurance pros and cons
AAA insurance is provided by a network of motor clubs that offer roadside assistance and auto insurance through third-party underwriters. Each geographic region has its own AAA club, and insurance partners may vary based on location.
Pros
AAA insurance offers a wide range of insurance products, including auto, home, renters, and life insurance, and is available across all 50 states. The company has a well-established history and strong financial ratings, including an upgraded credit rating from AM Best, a global credit rating agency. AAA insurance is also known for its competitive discounts, including for low mileage, association with professional groups, multi-car, vehicle safety, good student, and AAADrive™ (a driving monitoring program).
Cons
AAA insurance has received a concerning number of customer service complaints, with customers reporting long response times, difficulty in getting claims approved, and delayed payments. The official website is reported to be difficult to navigate, and there is no specific claims response time frame provided. Additionally, AAA auto insurance is only available to AAA members, and there are no discounts offered for teen drivers, who can expect to pay the highest rates.
AAA Insurance in Florida
In 2022, AAA's Florida-based insurance providers received upgraded credit ratings from AM Best, reflecting their strong position in the state. The Auto Club Insurance Company of Florida (ACICF) and ACSIC collectively provide protection for nearly 130,000 policies in Florida, offering bundled home, auto, and umbrella coverage. However, in July 2023, AAA limited its coverage in Florida, choosing not to renew some auto, home, and umbrella policies due to high reinsurance rates and the risk of hurricanes.
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AAA insurance quotes
When providing quotes, AAA insurance agents consider factors such as the customer's age, driving record, geographic location, credit score, and other rating factors. Teen drivers, for instance, typically face higher rates due to their higher risk of accidents and violations. AAA also offers discounts to incentivize customers. These include discounts for bundling home and auto insurance, insuring multiple vehicles, being a full-time student or recent graduate with good grades, and having an active AAA membership.
In Florida, AAA insurance providers have received upgraded credit ratings from AM Best, a global credit rating agency specializing in the insurance industry. This upgraded rating reinforces AAA's commitment to the Florida market, even as other insurers have reduced their presence in the state due to challenges such as hurricanes and high reinsurance rates.
To obtain an AAA insurance quote, individuals can visit the AAA website, contact their regional AAA office, or visit a local AAA branch. It's important to note that AAA insurance policies are exclusive to AAA members, and membership levels can impact the benefits and discounts available.
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AAA insurance discounts
AAA, also known as the American Automobile Association, is a nationwide network of motor clubs that offers roadside assistance and auto insurance. AAA insurance policies are only available to AAA members. The organisation offers three membership levels (Classic, Plus, and Premier), each providing benefits such as roadside assistance, vacation planning services, and retail discounts.
AAA members can avail of various insurance discounts, including:
- Multi-Car Insurance: Discounts are applied when there is more than one vehicle on the policy.
- Good Student Discount: Applicable for high school or college students with a GPA of 3.0 or above.
- Good Driver Discount: Based on the driver's licensing history and driving record.
- Mature Policy Holder Discount: Based on the age of the oldest insured individual.
- Teen Smart Discount: Offered to qualified teen drivers who complete a recognised program before turning 19.
- Companion Home Discount: Applicable when the insured or their spouse has a AAA Homeowner policy.
- Companion Auto Discount: Applied when the insured has a AAA Auto Insurance product.
- AAA Membership Savings: Discounts for AAA members on select auto coverages, based on their membership tenure.
In addition to insurance discounts, AAA members can also enjoy savings on various products and services through the AAA Discounts & Rewards program. These include savings on mobile products, tax prep services, travel and airport parking, and shopping at partner retailers.
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Frequently asked questions
In 2022, AM Best upgraded the Financial Strength Rating (FSR) of AAA's Florida-based insurance company Auto Club Insurance Company of Florida (ACICF) to A (Excellent) from A- (Excellent).
AM Best is a global credit rating agency, news publisher, and data analytics provider specializing in the insurance industry.
WalletHub rates AAA insurance 3.7/5 based on customer reviews, sample insurance quotes, and ratings from organizations such as J.D. Power and the Better Business Bureau (BBB).
AAA membership starts at \$38.50 for the first year and increases depending on your location and selected services. The lowest level of membership, the Classic membership, costs $68 per year in Florida.
