Orlando Harmon
If you lose your Samsung phone, you may be covered by Samsung Care+ with Theft and Loss, an insurance plan that covers loss, theft, and accidental damage. The plan is available for purchase at the time of device purchase or within 60 days of purchase. If you have Samsung Care+, you can file a claim and receive a replacement device in as little as 24 hours. The replacement device will have the same period of cover as your previous device. It's important to note that there is a limit of three lost or stolen claims in a 12-month period, and a deductible fee may apply. Additionally, you must return your old device within 10 days of receiving the replacement to avoid additional charges.
| Characteristics | Values |
|---|---|
| Insurance provider | Samsung Care+ |
| Coverage | Loss, theft, accidental damage, and mechanical breakdown |
| Number of claims | Maximum of 3 lost, stolen, and/or unrecoverable claims within a 12-month period |
| Deductible | $99 - $199 based on the device |
| Replacement device | Provided within 24 hours |
| Cancellation policy | Can be cancelled within 14 days for a full refund if no claims were made |
| Cooling-off period | 14 days |
| Additional features | 24/7 support, protection, and warranty; remote lock and wipe |
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What You'll Learn
Samsung Care+ with Theft and Loss
Theft and Loss Insurance coverage is only available to customers in New York, and it replaces your device if lost or stolen with a low deductible fee. The deductible fee ranges from $99 to $199, depending on the device. Claims may be fulfilled with a new or refurbished product, and if the same make and model are not available, a comparable model will be substituted.
Samsung Care+ provides 24/7 support, protection, and warranty. It offers same-day screen repairs for eligible devices in select areas, and cracked screen repairs are free with Theft and Loss coverage. Additionally, Samsung Care+ provides remote lock and wipe protection through Samsung Knox Guard, ensuring your content remains private.
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Maximum of three claims in a 12-month period
If you have Samsung Care+ with Theft and Loss, you can make a maximum of three claims in a 12-month period for lost or stolen devices. This insurance plan is underwritten by Technology Insurance Company, Inc. and administered by Servify (US) Inc. in the US. In California, the insurance plan is administered by Servify d/b/a Servify Device Insurance Solutions.
Samsung Care+ with Theft and Loss is a combination of a service contract and insurance. It covers lost, stolen, and unrecoverable devices and has a low deductible for approved claims. The cost of the deductible ranges from $99 to $199, depending on the device. Claims may be fulfilled with a new or refurbished product of the same make and model. If an exact replacement is not available, a comparable model will be provided.
Theft and Loss Insurance coverage is only available to customers in New York and replaces your device if lost or stolen with a low deductible fee. Samsung will replace your lost or stolen device as soon as the same day and help with setup. Samsung Care+ also includes unlimited repairs for accidental damage from handling and mechanical breakdowns.
To enrol in Samsung Care+ with Theft and Loss, you must purchase it when buying your device or within 60 days of the purchase. It is available for eligible mobile devices on Samsung.com or at a Samsung Experience Store. The cost varies depending on your device.
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Samsung Care+ cost and refund
Samsung Care+ is a service that provides 24/7 support, protection, and warranty for Samsung devices. It offers various benefits, including coverage for lost or stolen devices, accidental damage, and mechanical breakdowns. The cost of Samsung Care+ varies depending on the device and the specific Samsung Care+ plan chosen.
There are a few different Samsung Care+ plans available, each with its own cost structure:
- Samsung Care+ with Theft and Loss: This plan is a combination of insurance and a service contract. It covers lost, stolen, and unrecoverable devices, as well as accidental damage and mechanical breakdown. The cost of this plan depends on the device, and there is a low deductible fee for approved claims. It is available to customers in New York, and the payment options include monthly payments for three years or a one-time payment for two years of coverage.
- Samsung Care+: This plan covers accidental damage and mechanical breakdown. It does not include coverage for lost or stolen devices. The cost of this plan also depends on the device, and there is a deductible fee of between $99 and $199 for approved claims. Payment options include monthly payments or a one-time payment for two years of coverage.
- Samsung Care+ Essentials: This plan covers mechanical breakdown but does not include coverage for accidental damage or lost/stolen devices. The cost of this plan is not explicitly mentioned, but it offers a pay-up-front option for two years of coverage.
- NY Only Insurance: This plan covers lost and stolen devices but does not include accidental damage or mechanical breakdown coverage. It is available only to customers in New York, and the cost is not specified.
Regarding refunds, Samsung Care+ protection products can be cancelled at any time by calling Samsung or through the user's Samsung account. However, specific details about refunds are not mentioned in the sources provided. It is recommended to refer to the Terms and Conditions of the respective Samsung Care+ plan for comprehensive information regarding refunds and cancellation policies.
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Samsung Care+ coverage
Samsung Care+ is a comprehensive protection plan for your Samsung device, offering 24/7 support and peace of mind. It provides coverage for accidental damage, mechanical breakdowns, and theft or loss, depending on the specific plan chosen.
Theft and Loss Insurance is currently only available to customers in New York, and it replaces your device if it is lost or stolen with a low deductible fee. This plan has a maximum of three lost, stolen, or unrecoverable claims within any consecutive 12-month period and a maximum value of $2,500 per claim.
For those outside of New York, Samsung Care+ with Theft and Loss is a combination of insurance and a service contract. This plan covers lost, stolen, and unrecoverable devices, with a low deductible for approved claims. There is a maximum of three claims in a 12-month period for lost or stolen claims, and unlimited repairs for accidental damage and mechanical breakdowns.
Additionally, Samsung Care+ provides support for device setup, content transfers, and connecting with other devices. Repairs are carried out by Samsung Certified Technicians using Samsung Genuine Parts, ensuring your device is in good hands.
Samsung Care+ also offers screen damage protection, providing complimentary accidental front screen damage protection for up to 12 months when you register your qualifying Galaxy device within 30 days of purchase. This includes same-day $0 cracked screen repairs at 700+ Samsung authorized locations.
Payment options for Samsung Care+ include monthly payments with continued coverage or a one-time payment for two years of coverage. It's important to note that coverage begins immediately upon purchasing a Care+ protection product, and there is no wait period before filing a claim.
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Samsung Care+ cancellation
If you have lost your Samsung phone, you can claim a replacement device under the Samsung Care+ insurance plan. This plan is a combination of insurance and a service contract that covers loss, theft, and accidental damage. The insurance plan is underwritten by Technology Insurance Company, Inc. and administered by Servify (US) Inc., a licensed agent of Technology Insurance Company.
Now, to cancel your Samsung Care+ subscription, you must first locate your Samsung account on the Samsung website. From there, navigate to the "My Page and Products" section and click on "My Subscription." Here, you will find a list of all your active Samsung Care+ subscriptions. Identify the subscription you wish to cancel by checking the start date and then proceed to cancel it.
It is important to note that Samsung offers a 7-day cooling-off period from the date of purchase. During this period, you can request a cancellation and refund, provided it is within the first 7 days of availing of the policy. However, this is only applicable if your device was replaced due to a factory defect, and cancellation due to a change of mind is not permitted.
Additionally, if you have received a replacement device, you must return your old device within 10 days using the provided packaging to avoid being charged an unrecovered equipment fee. This fee will not exceed the manufacturer's retail price.
For further assistance with cancellation, you can reach out to Samsung's customer support, which is available 24/7 via phone, online chat, or email.
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Frequently asked questions
If your Samsung phone is lost, you can file a claim and receive a replacement device in as little as 24 hours. Samsung Care+ customers can get immediate assistance from a Samsung Care+ expert 24/7 via phone or online.
What happens if I don't find my lost Samsung phone?
