Paul Sanchez
Alorica is a company that provides customer service solutions to businesses in various industries. They offer services such as customer support, sales, and technical assistance through their call center operations. Alorica has received recognition for its innovative use of technology to enhance the customer experience. However, as an employer, Alorica has received mixed reviews. While some employees appreciate the work-from-home options and growth opportunities, others have criticised the company for its management, compensation, and work-life balance. Alorica has an average rating of 3.2 out of 5 stars on Glassdoor, with 51% of reviewers recommending it. The company has also been recognised as a great place to work, winning awards for its DEI-focused culture and employee development opportunities.
| Characteristics | Values |
|---|---|
| Interview Experience | Average |
| Work-Life Balance | Poor |
| Management | Poor |
| Salary | Low |
| Training | Poor |
| Development Opportunities | Poor |
| Work Culture | Mellow |
| Colleagues | Good |
| Health Insurance | Poor |
| Dental Insurance | Available |
| Vision Insurance | Available |
| Life Insurance | Available |
| Paid Time Off | Available |
| 401K / Retirement Plan | Available |
| Unique Office Space | Available |
| Company Social Outings | Available |
| Awards | 2025 CUSTOMER Product of the Year Award, Bronze Globee Award for Most Innovative Company of the Year for Customer Excellence, Top Place to Work for DEI-focused Culture, Silver for Best Place to Work by Best in Biz Awards, CMP Research Best of the Best for Employee Experience at the 2025 CCW Excellence Awards |
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What You'll Learn
Alorica's insurance rated poorly by employees
Alorica, a global leader in digitally-powered customer experiences, has received mixed reviews from its employees regarding its insurance plans and overall employee experience.
While Alorica provides health insurance benefits to its employees, there are concerns about the quality of these plans. Some employees have described the insurance plans as "terrible", citing issues such as high premiums, limited benefits, and a lack of in-network doctors. The health insurance offered by Alorica has been criticized for only covering six doctor visits per year, including the annual check-up, which can be insufficient for individuals who need more frequent medical care.
In addition to concerns about insurance plans, Alorica has also received mixed reviews in other areas. Employees have reported issues with management, including a lack of organization, unprofessionalism, and poor coaching skills. The company has also been criticized for its rushed and overwhelming training programs, high turnover rates, and a lack of work-life balance.
However, it is important to note that not all reviews are negative. Some employees have praised the company for its work-from-home options, flexible schedules, paid breaks, and good hours. Additionally, Alorica has been recognized for its people-first programs and DEI-focused culture, receiving awards for being a great place to work.
Overall, while Alorica has been rated poorly by some employees, particularly in terms of its insurance plans and management practices, there are also positive aspects to the employee experience that have been highlighted by others. The mixed reviews suggest that employee satisfaction at Alorica may vary depending on individual circumstances and experiences within the company.
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Alorica's health insurance is very expensive
Alorica is a company that provides health insurance to its employees. However, reviews from employees suggest that Alorica health insurance is very expensive. One employee review mentions that the health insurance is a "high premium, [with] crappy deductible limited benefits". The same review also mentions that the insurance is too expensive for families.
Another employee review mentions that the health insurance is expensive and that most people do not have it because the wages are too low. This review also mentions that the insurance is very supplemental and limited in its usage. A separate review mentions that the insurance is $54 per paycheck for medical insurance, which is considered expensive.
Alorica employees have also mentioned that the company provides good benefits, including unique office space, company social outings, and paid holidays. However, when it comes to health insurance, the reviews suggest that the cost is a concern for many employees. It is important to note that the cost of health insurance may vary depending on the specific plan and coverage chosen. Additionally, the cost of health insurance can also be influenced by factors such as an individual's age, location, and health status.
While Alorica does offer health insurance to its employees, the reviews suggest that the cost may be a barrier for some. It is always important to consider the affordability and coverage of health insurance plans when evaluating their value. Alorica's health insurance plan may work for some employees, but it is important to consider all factors before making a decision. Overall, Alorica health insurance is considered expensive by many employees, and this is a factor that potential employees should consider when evaluating the company's benefits.
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Alorica's insurance agents report poor management
Alorica, a global leader in digitally-powered customer experiences, has received several awards for its services. However, reviews from insurance agents paint a different picture when it comes to management.
Indeed reviews reveal that while some employees enjoyed working for the company, they felt that management could be better at coaching its employees. One employee said:
> "It was fun to work with the company but management could be a little better when coaching its employees. Pay is okay and you will have a set schedule and no weekends depending on which line you work with."
Other reviews describe management as "unorganized and unprofessional", with supervisors described as "lazy". There are also reports of a lack of management support, with one employee stating:
> "If you choose this role, be prepared for stress and not a lot of management support. You are on your own."
Equipment malfunctions are a common issue, and supervisors are said to blame agents for these issues. There are also reports of rushed training, a high turnover rate, and a lack of communication with upper management.
Some employees also report a poor work-life balance, with timed bathroom breaks and an expectation to not take sick days. One employee stated:
> "Worst company I’ve ever worked for. Timed bathroom breaks and never allowed to call out sick before the pandemic, specifically told the flu wasn’t a reason to miss work. All the management staff is screwing each other so don’t expect a raise or job advancement."
While some employees report positive experiences with supportive managers, the consensus among insurance agents is that Alorica's management is poor.
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Alorica supports healthcare organisations
Alorica, a global leader in digitally-powered customer experiences, supports healthcare organisations in delivering superior patient experiences. Alorica's team of 100,000 solutionists, technologists, and operators partner with healthcare organisations to deliver digitally-charged, tailored interactions.
Alorica's services for healthcare organisations include handling appointment scheduling, insurance inquiries, prescription refills, and patient support services. They also provide 24/7/365 clinical contact centre services, including onboarding, education, and troubleshooting to ensure improved engagement and patient outcomes.
Alorica's industry-trained agents seamlessly scale customer support globally, enforcing protocols in line with HIPAA, PCI, GLBA, ISO 9000, ISO 27000, SAS 70, HITRUST, and CCPA standards. Their award-winning approach has helped improve operations, reduce costs, and increase member loyalty for healthcare organisations.
Alorica's digital innovation experts also find tech-enabled solutions to support healthcare organisations in the future. For example, they helped improve a multi-state healthcare processing claims system with a customised provider pilot that reduced AHT and hold times. Alorica also helped a leading health insurance company increase their conversion rate by 12% and enrollment by 8%.
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Alorica's insurance agents report rushed training
Alorica's insurance agents have reported rushed training, with some describing it as inadequate preparation for the job. The training is said to be overwhelming, with a lot of information to take in within a short period. One former employee mentioned that the training was only seven weeks long, and if an employee missed 16 hours, they would be fired, regardless of the reason for their absence.
The company has also been criticised for its unorganised and unprofessional management, which has resulted in a lack of support for agents. The equipment is said to be unreliable, and supervisors are described as lazy and quick to blame agents for any issues. There is also a reported lack of communication with upper management, which has left employees feeling anxious.
Some reviews mention that the job is manageable if you have a supportive manager, but the high call volume and strict time frames for calls can be challenging. The company is also said to be misleading, with employees feeling they were lied to about the position and benefits.
Despite these challenges, some agents have found the job enjoyable, particularly the opportunity to work from home and interact with customers. The pay is also considered reasonable, and some employees appreciated the flexible schedules and paid breaks.
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Frequently asked questions
Employees at Alorica have reported that the company does not offer a good work-life balance, with timed bathroom breaks and employees being told not to call out sick. However, the company does offer work-from-home opportunities, flexible schedules, and paid time off.
Alorica provides health, dental, and vision insurance, as well as life insurance. They also offer unique office spaces, company social outings, paid holidays, and a 401K/retirement plan. Employees have also reported receiving free insurance licensing.
The interview process at Alorica is reported to be easy and takes about a day or two. Overall, employees have rated the interview experience as average.
