Secura Home And Auto Insurance: Is It Worth It?

Secura Insurance Companies is a property-casualty insurance company that provides coverage in 13 states. It was founded in 1900 and offers insurance products related to home, auto, business, nonprofit, farming, agriculture, and specialty purposes. Secura is a good choice for those who want to bundle their home and auto insurance, but it is not possible to get a policy to insure just your home or car. The company has an A rating for financial strength from A.M. Best, indicating it is well-positioned to pay policyholder claims.

Secura's home and auto insurance packages

Secura is a good choice if you want to bundle your home and auto insurance. The company offers two packages of home and auto insurance, so you can choose your level of coverage. The Gold package has more types of coverage included and has higher limits, meaning it will cover more of your repair costs. The Basic package is similar to a typical insurance policy where you can add on the coverage extras that you choose.

The auto and home package includes the following additional coverages:

• Travel and medical assistance
• Identity theft protection
• Accident forgiveness
• Auto glass repair/replacement

Secura is a smaller insurance company that has cheap rates and good customer satisfaction. However, you can only buy plans through a local insurance agent and there are few digital tools for managing your account.

Pros and cons of Secura's insurance

Secura Insurance is a property-casualty insurance company that provides insurance for businesses, individuals, farmers, agricultural workers, and nonprofit organization workers. It is a smaller insurance company with a presence in 13 states: Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, Pennsylvania, and Wisconsin.

Secura offers two packages of home and auto insurance, called MILE-STONE Basic and MILE-STONE Gold. The Gold package has more types of coverage included and higher limits, meaning it will cover more of your repair costs. The Basic package is more like a typical insurance policy, where you can add on extra coverage.

Pros

• Secura has an A (Excellent) rating from AM Best, indicating strong financial strength and the ability to pay out claims.
• Secura offers cheap rates for car and home insurance, with an average cost of $94 per month for full coverage car insurance and $646 per year for home insurance.
• Secura has high customer satisfaction, with 4.4 out of 5 stars on Google Reviews. Many reviewers commented on the quick and easy claims process.
• Secura offers unique benefits such as its Glass Express Claim Center and Travel Rescuer.
• Secura offers 24/7 claims reporting through its website, email, and phone.
• Secura has a strong reputation and over a century of experience in the insurance industry.
• Secura offers a variety of insurance products, including home and auto insurance, cyber liability insurance, identity theft insurance, and more.
• Secura offers several discounts, including for valued policyholders, early quoting, new homes, and hybrid cars.

Cons

• Secura is only available in 13 states and does not offer coverage nationwide.
• Secura requires bundling of home and auto insurance, which may be inconvenient for those who prefer separate policies.
• Secura has a high complaint index score for its private passenger auto product, with the National Association of Insurance Commissioners (NAIC) receiving 12 times as many complaints as expected in 2021.
• Secura has limited digital tools for managing your account, and there is no mobile app.
• Secura does not offer many add-on options for home insurance.
• Secura insurance is only available through local agents, which may be inconvenient for those who prefer to shop directly with the insurance company.

Secura's customer satisfaction and reviews

Secura Insurance has received mixed reviews from its customers. On Google, the company has a rating of 4.4 out of 5 stars, with many reviewers praising the quick and easy claims process. However, some users have also given the company 1 star, citing difficulties with the claims process and not receiving their desired outcome.

Reviews from other websites also show a similar mix of positive and negative experiences. Some customers have praised Secura for their efficient service, pleasant staff, and smooth claims process. One customer shared how Secura helped them after their outboard motor hit a rock pile, and they received their insurance check within a week. Another customer shared how Secura provided wonderful service after their car was hit by one of their insured drivers.

On the other hand, some customers have expressed dissatisfaction with Secura, citing issues with claims, unexpected cancellations, and poor handling of workers' compensation claims. One customer shared how Secura left them without coverage after sending a non-renewal notice despite no missed payments or claims. Another customer complained about Secura's handling of workers' compensation claims, stating that the company did not provide the necessary protection against scamming and lying employees.

Overall, Secura has received varying reviews, with some customers praising their service and efficiency, while others have expressed frustration and dissatisfaction with their experiences.

It is worth noting that Secura Insurance sunset its personal lines operations as of November 1, 2023, and is no longer writing new auto and home insurance policies. The company plans to focus on its business and farm insurance products.

Secura's insurance discounts

Secura Insurance offered a range of discounts to help customers save on their insurance costs. While the company is no longer writing new auto or home insurance policies, existing policyholders may still be able to take advantage of these discounts until the end of their policy term. Here are some of the discounts offered by Secura:

• Hybrid car discount: If you own or lease a hybrid vehicle, you may qualify for a discount on your car insurance.
• Financial stability discount: Customers with good credit may be eligible for a discount on their premiums.
• Valued policyholder discount: The longer you maintain your policy with Secura, the more you can save.
• Early quoting discount: This discount is available to policyholders who secured a Secura home and auto bundle before the policy's effective date.
• New home discount: Homes built within the last 10 years may qualify for this discount on home insurance.
• Umbrella coverage discount: Policyholders with an umbrella policy for excess liability coverage may receive a discount on their home insurance.
• Protective device credit: Having smoke alarms and fire extinguishers in your home can lower your home insurance rates.
• Claim/violation-free discount: If you have had no accidents or tickets in the last three years, you may be eligible for a discount on your car insurance.
• Good student discount: Students aged 16-24 who are full-time students and maintain a 3.0 GPA or graduate with a 3.0 GPA or better may be eligible for a discount if they are covered by your policy.

In addition to these discounts, Secura customers could also save by bundling their auto and home insurance plans. On average, customers who bundle their policies can save up to 25%.

Secura's insurance claims process

Secura is a property-casualty insurance company that offers home and auto insurance, as well as other types of insurance such as workers' compensation, farm and agriculture, and specialty business insurance. They have a low rate of complaints and high customer satisfaction, with 61% fewer complaints than the average insurance company of its size.

The claims process for Secura insurance is generally regarded as quick and easy by customers, as evidenced by positive reviews. However, there are also negative reviews from customers who experienced difficulties with their claims.

• Contact Secura: The first step in the claims process is to contact Secura and inform them about the incident. This can be done through their customer service or by contacting a local insurance agent associated with the company.
• Provide Information: After contacting Secura, you will need to provide detailed information about the incident, including any relevant documentation, photos, and proof of ownership. It is important to carefully review your policy to understand what is covered and what documentation is required.
• Assessment and Verification: Once the claim is filed, Secura will assign an adjuster or representative to assess the claim. They may request additional information or documentation to verify the details of the incident and determine coverage.
• Claim Approval or Denial: Based on the information provided and the terms of your policy, Secura will make a decision to approve or deny the claim. If the claim is approved, they will inform you of the next steps in the process, which may include repairs, replacements, or reimbursement.
• Payment and Reimbursement: If your claim is covered, Secura will process the payment, which may include reimbursement for expenses incurred. The time frame for receiving payment can vary depending on the complexity of the claim and other factors, such as the COVID-19 crisis.
• Follow-up and Support: Throughout the claims process, Secura should provide ongoing support and communication. This includes answering any questions or concerns that may arise and assisting with repairs, replacements, or other necessary arrangements.

It is important to note that the claims process can vary depending on the specific circumstances of the incident, the type of insurance involved, and individual factors. Additionally, as Secura operates in specific states, the process may differ based on the customer's location.

Frequently asked questions