Auto-Owners Insurance: Is It Top-Tier Or Bottom-Barrel?

Auto-Owners Insurance is a multi-line insurance company that offers auto, home, life, and business insurance. It is one of the largest insurance companies in the United States, writing policies in 26 states, including Michigan, California, and Florida.

Auto-Owners Insurance is ranked highly by several review sites. It is rated the second-best car insurance company of 2024 by U.S. News, the fifth-best by Forbes, and the seventh-best by NerdWallet. WalletHub gives Auto-Owners a rating of 3.6/5, while its users give an average rating of 2.5/5. Auto-Owners also has an A+ rating from the Better Business Bureau (BBB).

Auto-Owners Insurance is praised for its excellent customer service, competitive rates, and wide variety of coverage options. It offers many types of insurance, including auto, homeowners, condo, renters, mobile home, life, and business insurance. It also has optional add-ons like equipment breakdown insurance, identity theft expense coverage, and special personal property coverage.

However, Auto-Owners Insurance is not available in all states, and it does not offer the option to buy policies online. It also has mixed reviews from customers, with some complaining about slow response times and difficulty getting in touch with customer service representatives.

Auto-Owners Insurance is available in 26 states

Auto-Owners is a multi-line insurance company, offering auto, home, life, and business insurance. It is one of the largest insurance companies in the United States. Auto-Owners is only sold through independent agents, so you can't get a quote or purchase a policy online. However, once you have a policy, the company offers an online portal where you can pay premiums, review policy documents, and track claims.

Auto-Owners has excellent customer service and competitive rates. It is rated highly for claims handling and customer service, with scores of 4.4 and 4.7 out of 5, respectively, in a U.S. News survey. It also has fewer customer complaints than expected for a company of its size.

Auto-Owners offers a wide range of coverage options, including standard coverage for dwellings, other structures, personal property, personal liability, guest medical payments, and additional living expenses. There are also several optional add-ons available, such as guaranteed home replacement cost, equipment breakdown, special personal property, and inland flooding coverage.

Auto-Owners Insurance is a good choice for those looking for a financially stable company with strong customer service and a wide range of coverage options.

Auto-Owners Insurance offers a wide range of insurance products

Auto-Owners' home insurance includes coverage for dwellings, detached structures, injuries to others on the property, and personal possessions. Additionally, Auto-Owners offers optional add-ons for equipment breakdown insurance, identity theft expense coverage, and special personal property coverage.

Auto-Owners also offers life insurance and business insurance, including commercial auto and property, workers' compensation, bonds, loss control, and a commercial umbrella.

Auto-Owners Insurance has excellent customer service

Auto-Owners Insurance has been rated highly for its customer service. In a U.S. News survey of over 4,200 consumers, Auto-Owners was ranked second overall for customer service and claims handling. Over 90% of surveyed customers gave Auto-Owners a score of 4 or 5 (out of 5) for the ease of getting a new policy. Nearly 55% said they were "extremely satisfied" with the ability to contact customer service when needed.

Auto-Owners also took the top spot for customer service in a U.S. News survey, with a score of 4.7 out of 5. The average company score was 4.1.

NerdWallet gave Auto-Owners a 5-star rating, noting that it received fewer customer complaints than expected for a company of its size. Auto-Owners also has a robust online portal where customers can pay their premiums, review their policy documents, and track claims.

Auto-Owners has also received high ratings from J.D. Power, AM Best, and the National Association of Insurance Commissioners (NAIC).

Auto-Owners Insurance has competitive rates

Auto-Owners Insurance has been rated highly by several sources, including US News, NerdWallet, WalletHub, and MoneyGeek. It is the second-largest insurance company in the United States and operates in 26 states. Auto-Owners Insurance offers highly competitive rates, ranking in the second-cheapest quartile of major car insurance companies in terms of price, according to WalletHub's research. It also has an excellent score for stability and complaints, meaning it receives fewer complaints on average than other car insurance companies.

Auto-Owners Insurance has also been praised for its excellent customer service, ranking first in US News' survey for customer service, with a score of 4.7 out of 5. It also has the highest score for customer loyalty, with over 96% of respondents saying they were either very likely or likely to renew their policy. Auto-Owners Insurance also has above-average scores for claims handling, with 62% of surveyed customers saying they were completely satisfied with how their claim was resolved.

In addition to its competitive rates and excellent customer service, Auto-Owners Insurance offers a wide range of coverage options, including homeowners, condo, renters, and mobile home insurance. It also provides life insurance, business insurance, and various specialty car insurance coverages, such as commercial auto insurance and classic car insurance.

Overall, Auto-Owners Insurance is a highly-rated insurance company with competitive rates, excellent customer service, and a wide range of coverage options. It is a good choice for drivers who want to interact with an agent and manage their policy through an independent agent rather than directly from a car insurance company.

Auto-Owners Insurance has a high financial stability rating

AM Best, a leading insurance rating agency, has awarded Auto-Owners Insurance its highest rating of A++. This rating signifies Auto-Owners Insurance's strong financial backing and ability to meet its insurance obligations. Auto-Owners Insurance has maintained this high rating for years, demonstrating its consistent financial stability.

In addition to AM Best's rating, Auto-Owners Insurance has also earned impressive scores from other reputable sources. J.D. Power, a well-known customer satisfaction research firm, gave Auto-Owners Insurance four out of five stars in its auto claims customer satisfaction survey. Auto-Owners Insurance scored particularly well in the areas of first notice of loss, repair process, and claims servicing.

Furthermore, the NAIC, which represents a customer complaint ratio for auto insurance companies, has given Auto-Owners Insurance a ratio of 0.58, significantly lower than the national median of 1.00. This ratio indicates that Auto-Owners Insurance receives fewer customer complaints than the average car insurance company, reflecting its high level of customer satisfaction.

Auto-Owners Insurance's strong financial stability and low number of customer complaints make it a reliable choice for those seeking peace of mind when it comes to their insurance provider. Its high ratings from multiple sources reinforce its position as a financially stable and customer-centric company.

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