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Ticketmaster's event ticket insurance, provided by Allianz Global Assistance, protects your investment in the case of an emergency. If you can't attend an event for reasons such as covered illness, airline delays, traffic accidents, or mechanical breakdown, you'll get 100% of the ticket price, taxes, fees, and shipping charges returned to you. You can purchase Allianz Event Ticket Insurance with your ticket at checkout on Ticketmaster.
| Characteristics | Values |
|---|---|
| What does Ticket Master Insurance cover? | Covered illness, airline delays, traffic accidents, and more. |
| How much money will be reimbursed? | 100% of the ticket price, including taxes, convenience fees, shipping charges, and other eligible event-related items. |
| When to buy Ticket Master Insurance? | At the checkout when buying tickets on Ticketmaster. |
| Who provides Ticket Master Insurance? | Allianz Global Assistance. |
| How to claim a refund? | Call Allianz Global Assistance at (800) 424-2296 to cancel your plan. |
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What You'll Learn
Ticketmaster's insurance partner
Allianz Global Assistance provides a 24-hour assistance hotline with multilingual staff who can help with medical, legal, or travel-related emergencies. To access this service, customers can select "Yes" during checkout when purchasing their tickets. The insurance plan can be updated to cover rescheduled events, and customers can cancel their plan for a full refund if the event is cancelled or they cannot attend the rescheduled date.
While Ticketmaster offers this insurance option, some customers have expressed skepticism and negative experiences with the service. Some have called it a "scam", alleging that Allianz Global Assistance makes it difficult to receive payouts, even for qualifying reasons. However, others have found the insurance valuable for protecting their investment in the case of unforeseen circumstances.
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Covered circumstances
Ticketmaster's Event Ticket Protector insurance, developed in partnership with Allianz Partners, covers a range of unforeseen circumstances that may prevent you from attending an event. The policy, which costs about 10% of the ticket price, provides peace of mind and financial protection for fans who have invested in live experiences.
Additionally, Ticketmaster's insurance also includes access to the Allianz Global Assistance 24-hour hotline, providing multilingual support for medical, legal, or travel-related emergencies. This assistance can be invaluable when dealing with unexpected situations that may impact your ability to attend an event.
It's important to note that specific circumstances and documentation may be required to make a successful claim. For example, doctor's notes, police reports, or employer letters may be necessary to support your claim. Be sure to carefully review the terms and conditions of your policy to understand the covered reasons and any limitations or exclusions that may apply.
While the insurance provides comprehensive coverage for a range of unforeseen events, it is important to remember that it will not cover you if you simply change your mind about attending. Therefore, it is always advisable to thoroughly understand the terms and conditions of any insurance policy before purchasing.
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What it covers
Ticketmaster's event ticket insurance, provided by Allianz Global Assistance, covers you in the event that you are unable to attend an event for a number of reasons. This includes covered illness or injury, a family member's hospitalisation, traffic accidents, mechanical breakdown of your car within 48 hours of the event, and covered delays by your common carrier (e.g. airline delays) while en route to the event. If you are unable to attend due to a covered reason, you will be reimbursed 100% of the ticket price, including taxes, convenience fees, shipping charges, and other eligible event-related items added to your order, such as parking.
You can purchase Allianz Event Ticket Insurance through Ticketmaster at checkout when buying your tickets. The insurance is offered as an additional charge and is billed separately by Allianz Global Assistance. If your event is rescheduled and you plan to attend on the new date, you can update your insurance plan to protect the new date within 770 days of your original purchase. Similarly, if your event is cancelled or you cannot make the rescheduled date, you can cancel your plan for a full refund of the plan's cost.
Allianz Event Ticket Insurance gives you peace of mind and protects your investment in the case of an emergency or unforeseen circumstance. It is important to note that the insurance covers unforeseen events, meaning something unexpected that prevents you from attending an event you have tickets for. This could include a wide range of scenarios, such as an illness, injury, or travel delays, as long as they are deemed qualifying circumstances by Allianz.
Ticket insurance is especially useful when you have made significant investments in an event beyond just the ticket price. This could include expenses such as babysitting, transportation, dinner reservations, or taking time off work. With Allianz Event Ticket Insurance, you can rest assured that you will not lose money if you are unable to attend the event due to a covered reason.
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$9.99 $11.99
Rescheduled events
Ticketmaster's Event Ticket Protector insurance, offered by Allianz Global Assistance, provides coverage for rescheduled events. If you cannot attend an event due to a covered reason, the insurance policy will reimburse you for the full cost of the ticket, including taxes, fees, and shipping charges. Covered reasons for reimbursement include serious unforeseen illness, traffic accidents, airline delays, issues with your home or business, and even termination of employment.
The process for filing an insurance claim for reimbursement varies depending on the insurance provider. In some cases, you may need to contact the insurance provider directly, while in other cases, you may be able to submit a claim through the Event Ticket Insurance page on the Allianz Global Assistance website. It is important to review the Certificate of Insurance/Policy to understand the covered reasons, terms, conditions, and exclusions that apply to your specific policy.
The cost of event ticket insurance is typically around 10% of the ticket price, which can range from a few dollars to over a hundred dollars. This cost is often worth it for fans who invest significant amounts of money in high-demand tickets, such as VIP passes or premium seats. However, it is essential to carefully consider whether the insurance coverage aligns with your needs, as it may not cover all potential scenarios that prevent you from attending a rescheduled event.
When purchasing tickets from Ticketmaster, you will have the option to add Event Ticket Protector insurance to your order at checkout. This insurance provides peace of mind and protects your investment in seeing your favourite artists, teams, or shows live. In the event that you cannot attend a rescheduled event for a covered reason, the insurance will ensure you receive a refund for the ticket cost and other associated fees.
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Cancelling insurance
Ticketmaster's Event Ticket Insurance is offered by Allianz Global Assistance. It protects your investment in the case of an emergency, unforeseen circumstance, or other qualifying reasons that prevent you from attending an event. This includes covered illnesses, airline delays, traffic accidents, and more.
If you decide to cancel your insurance, you can do so by contacting Allianz Global Assistance through the Event Ticket Insurance page. There is a review period, the duration of which is determined by your state of residence, during which you can examine the plan. If you wish to cancel during this review period, you will be refunded your premium as long as you have not filed a claim and the event has not begun. After the review period, the premiums are non-refundable.
To file an insurance claim for reimbursement, you must contact the insurance provider. Event Ticket Protector Insurance reimburses prepaid, non-refundable payments when you have to cancel for a covered reason.
If your event has been rescheduled and you plan to attend on the new date, you can update your insurance plan to cover the new date within 770 days of your original purchase. This can be done through the online management tool.
If your event has been canceled or you cannot make the rescheduled event, you can cancel your plan and receive a full refund of the plan's cost by calling Allianz Global Assistance at (800) 424-2296.
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Frequently asked questions
Ticketmaster Insurance is an optional insurance provided by Allianz that can be purchased alongside tickets on Ticketmaster. It covers the cost of the ticket and other related items in the event that you are unable to attend due to unforeseen circumstances.
Ticketmaster Insurance covers the ticket price, taxes, convenience fees, shipping charges, and other eligible event-related items like parking.
Ticketmaster Insurance should be purchased when buying your tickets on Ticketmaster. It is an optional add-on at checkout, billed separately by Allianz Global Assistance.
