
The Hanover Insurance Group offers a range of auto insurance options, including roadside assistance and towing services. Hanover's roadside assistance provides 24/7 emergency towing and other services for disabled vehicles in the continental US and Canada. This service typically costs $20 per vehicle per year and includes towing to the nearest repair facility or up to a $150 limit. If the towing exceeds this limit, Hanover will reimburse the difference. Additionally, Hanover offers a range of extra coverages that policyholders can add to their regular car insurance, such as liability, comprehensive, collision, and personal injury protection.
| Characteristics | Values |
|---|---|
| Type of towing service | Emergency towing services |
| Coverage | Towing to the nearest repair facility or up to $150 |
| Cost | $20 per vehicle per year |
| Area | The continental US and Canada |
| Reimbursement | If the towing service exceeds the $150 limit, Hanover will reimburse the difference |
| Non-Hanover roadside assistance provider | Covered up to $75 |
| Receipt submission | Printed, itemized receipt to be submitted within 90 days of disablement |
| Additional services | Delivery of fluids (fuel, oil, or water) |
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What You'll Learn

Hanover's roadside assistance coverage costs $20 per vehicle per year
Hanover Insurance offers 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This includes towing services to the nearest repair facility or up to $150. Hanover's roadside assistance coverage costs $20 per vehicle per year and is far less than comparable roadside assistance packages.
The Hanover Insurance Group provides assistance within the continental US and Canada, no matter where your vehicle becomes disabled. All expenses are directly billed to the company when you use their roadside assistance provider. If the towing cost exceeds the $150 limit, Hanover will reimburse the difference.
If you decide not to use their roadside assistance provider, you are still covered up to $75. You will need to submit a printed, itemized receipt within 90 days of the disablement for reimbursement. This should include the name, address, and telephone number of the towing service, and the cause of the disablement.
In addition to emergency towing services, Hanover's roadside assistance also covers the delivery of fluids, including fuel, oil, or water (but not the cost of the fluids). You can add roadside assistance to your Hanover Platinum or Connections® auto policy.
While Hanover's roadside assistance covers towing and other services, it doesn’t cover the cost of repair parts, replacement keys, or major fixes due to things like engine failure or structural damage.
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Towing is available 24/7
The Hanover Insurance Group provides 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This service is available within the continental US and Canada, no matter where your vehicle becomes disabled.
The Hanover's roadside assistance coverage can be added to your Connections® Auto policy or Hanover Platinum auto policy. This coverage provides towing and other valuable emergency roadside services to get you on the road to repair and back on the road. It also includes the delivery of fluids, including fuel, oil, or water (although it does not include the cost of fluids).
If you use a Hanover roadside assistance provider, all expenses are directly billed to The Hanover, and there is a coverage limit of up to $150 per disablement. If the tow to the nearest repair facility exceeds this $150 limit, The Hanover will reimburse the difference. This service typically costs only $20 per vehicle per year, which is far less than comparable roadside assistance packages.
If you decide not to use a Hanover roadside assistance provider, you are still covered up to $75. In this case, you will need to submit a printed, itemized receipt within 90 days of the disablement for reimbursement. This receipt should include the name, address, and telephone number of the towing service, and the cause of the disablement.
It's important to note that while Hanover's roadside assistance covers towing and other services, it doesn't cover the cost of repair parts, replacement keys, or major fixes due to things like engine failure or structural damage.
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Hanover reimburses customers if the towing cost exceeds $150
The Hanover Insurance Group provides 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This service is available within the continental US and Canada.
The company offers free towing for customers who have the company's roadside assistance coverage. This coverage generally costs $20 per vehicle per year and includes towing services to the nearest repair facility or up to $150. If the towing cost exceeds this $150 limit, Hanover will reimburse the difference. However, to be eligible for reimbursement, customers must submit a printed, itemized receipt within 90 days of the disablement. This receipt must include the name, address, and telephone number of the towing service, and the cause of the disablement.
Even if customers decide not to use Hanover's roadside assistance provider, they are still covered up to $75. This coverage also extends to other services, such as the delivery of fluids (fuel, oil, or water), but does not include the cost of the fluids themselves.
Hanover's roadside assistance can be added to the Connections® auto policy or Hanover Platinum auto policy. This provides customers with access to a network of over 35,000 service providers for their towing and labor needs.
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Hanover's roadside assistance does not cover the cost of repair parts
The Hanover Insurance Group provides 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This includes towing services to the nearest repair facility or up to $150. While Hanover's roadside assistance covers towing and other services, it does not cover the cost of repair parts, replacement keys, or major fixes due to things like engine failure or structural damage.
The company offers a range of extra coverages that policyholders can add to their regular car insurance, including roadside assistance. This provides towing and emergency services for stranded drivers and broken-down cars. When a Hanover roadside assistance provider is used, the coverage limit is up to $150 per disablement, and all towing charges in excess of that limit will be reimbursed when a Hanover provider is used to tow the vehicle to the nearest repair facility. If you decide not to use their roadside assistance provider, you are still covered up to $75. In this case, you will need to submit a printed, itemized receipt within 90 days of the disablement for reimbursement. This should include the name, address, and telephone number of the towing service, and the cause of the disablement.
In addition to emergency towing services, Hanover's roadside assistance also helps cover the delivery of fluids, including fuel, oil, or water. However, it is important to note that the cost of these fluids is not included in the coverage. Hanover's roadside assistance also provides reimbursement for on-site assistance if you lose or break your keys, up to your coverage limit of $75.
Overall, while Hanover's roadside assistance does not cover the cost of repair parts, it offers a range of other valuable emergency roadside services to help get you back on the road.
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Hanover's roadside assistance includes the delivery of fluids
Hanover Insurance offers 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This includes the delivery of fluids such as fuel, oil, or water. However, it's important to note that while Hanover covers the delivery service, it does not include the cost of the fluids.
The company provides assistance within the continental US and Canada, no matter where your vehicle becomes disabled. Hanover Insurance customers can request roadside assistance online or by calling their hotline. All expenses are directly billed to the company when using their roadside assistance provider. In the event that the tow to the nearest repair facility exceeds the $150 limit, Hanover will reimburse the difference.
The roadside assistance coverage typically costs $20 per vehicle per year, which is far less than comparable roadside assistance packages. Even if you decide not to use Hanover's roadside assistance provider, you are still covered up to $75. To receive reimbursement, you will need to submit a printed, itemized receipt within 90 days of the disablement. This should include the name, address, and telephone number of the towing service, as well as the cause of the disablement.
Hanover's roadside assistance coverage is a valuable addition to your Connections® or Platinum auto policy, providing peace of mind for towing and other emergency services to get you back on the road. With a network of over 35,000 service providers, you can rest assured that help is never far away.
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Frequently asked questions
Hanover Insurance offers free towing for customers who have the company's roadside assistance coverage. This coverage generally costs $20 per vehicle per year and includes towing services to the nearest repair facility or up to $150.
Hanover roadside assistance provides 24/7 emergency roadside assistance for towing and other services in the event of a disabled vehicle. This includes delivery of fluids such as fuel, oil, or water (but does not include the cost of fluids).
Hanover customers can request roadside assistance online or by calling 1-800-628-0250.
Car insurance from Hanover does not cover towing if you have a liability-only policy. However, it might if you have full coverage. Many full-coverage car insurance policies will reimburse drivers for towing that results from a collision but won't cover towing due to a mechanical issue or breakdown.
































