Cure Auto Insurance: Where Does It Come From?

Cure Auto Insurance, or Citizens United Reciprocal Exchange, is a New Jersey-based auto insurance company that primarily considers driving records when determining insurance premiums. Unlike other insurance companies, Cure does not factor in credit score, occupation, or education level when setting prices. The company, founded in 1990, is licensed to offer auto insurance in New Jersey, Michigan, and Pennsylvania.

CURE's auto insurance is based on driving history

CURE auto insurance is based on driving history. Unlike other insurance companies, CURE does not use a driver's credit score, occupation, or education level to determine their rates. Instead, CURE focuses primarily on a driver's history when setting rates, believing that everyone deserves affordable car insurance based on their driving record. This sets CURE apart from many other companies, which typically use a variety of factors to determine auto insurance rates.

CURE, also known as Citizens United Reciprocal Exchange, is a not-for-profit auto insurance company that provides coverage to drivers in select states. As of 2024, CURE offers basic car insurance coverage in Michigan, New Jersey, and Pennsylvania. The company has insured more than a million drivers and has never used education, occupation, or credit score to determine car insurance rates. Instead, CURE focuses on safe driving and rewards responsible behaviour on the road.

CURE's insurance coverage options are fairly limited, with standard offerings including bodily injury and property damage liability, comprehensive and personal injury protection (PIP). Optional endorsements include roadside assistance and rental car reimbursement. Collision coverage options include broad collision, standard collision, and limited collision.

CURE's policies may be particularly appealing to drivers with poor credit histories or lower-paying jobs, as these factors are not considered when determining rates. However, it's important to note that CURE has received a high number of customer complaints, with a National Association of Insurance Commissioners (NAIC) score of 5.16, indicating that many customers have filed complaints against the company.

In addition to its focus on driving history, CURE offers various discounts and rewards to policyholders, including discounts for safe driving, low mileage, and being a homeowner. The company also has a "Good Driver Plan" that rewards safe driving behaviour with potential discounts on premiums. Overall, CURE auto insurance is a unique company that bases its rates primarily on driving history, offering an affordable option for drivers with clean records.

It is available in New Jersey, Michigan and Pennsylvania

CURE Auto Insurance, or Citizens United Reciprocal Exchange, is available in three states: New Jersey, Michigan, and Pennsylvania. The company was founded in 1990 by former New Jersey Insurance Commissioner James J. Sheeran and Lena Chang and is based in Princeton, New Jersey.

CURE is a not-for-profit reciprocal exchange that offers auto insurance policies based primarily on driving history, rather than other factors such as credit score, occupation, or education level. This makes it a good option for drivers with a less-than-perfect credit history but a clean driving record.

In New Jersey, CURE offers a basic car insurance package that includes $5,000 in property damage coverage, $15,000 in PIP medical expense coverage, and $10,000 in extended medical expense benefits coverage. Drivers can also choose from various liability coverage options and optional coverages like collision, comprehensive, and towing.

CURE expanded to Michigan in July 2021 and opened a physical office in the state in August 2023. The company insures approximately 75,000 drivers in Michigan, 58% of whom are Detroit residents.

CURE's expansion into Pennsylvania means that drivers in the Keystone State now have access to its affordable rates and unique underwriting approach.

Overall, CURE Auto Insurance is a good choice for safe drivers in New Jersey, Michigan, and Pennsylvania who are looking for affordable coverage that doesn't penalize them for factors unrelated to their driving skills.

It is good for drivers with a poor credit history

CURE Auto Insurance, or Citizens United Reciprocal Exchange, is a New Jersey-based auto insurance company that offers coverage in Michigan, New Jersey, and Pennsylvania. It is known for its commitment to providing affordable car insurance based primarily on driving records rather than credit scores, occupation, or education level. This makes CURE a good option for drivers with poor credit histories.

Non-Consideration of Credit Score, Occupation, or Education

CURE Auto Insurance stands out from other insurance companies by not using credit scores, occupation, or education level as factors in determining insurance rates. Instead, they focus primarily on a driver's record, believing that everyone deserves affordable car insurance based on their driving history. This approach benefits drivers with poor credit, as they won't face higher premiums due to their credit history.

Affordable Rates for High-Risk Drivers

CURE Auto Insurance is known for offering cheaper-than-average rates, making it a good option for drivers who struggle to find reasonable insurance rates. Their rates are especially attractive to high-risk drivers, including those with poor credit, who often face higher premiums with other insurance companies.

Simple Claims Process

While CURE Auto Insurance has mixed customer reviews, some positive feedback highlights their straightforward and simple claims process. This can be advantageous for drivers with poor credit, as it provides a hassle-free way to handle insurance claims without worrying about their credit history affecting the process.

Strong BBB Rating

CURE Auto Insurance holds an A rating from the Better Business Bureau (BBB), indicating their commitment to customer satisfaction and fair business practices. This can provide peace of mind to drivers with poor credit who are concerned about the legitimacy and reliability of their insurance provider.

Availability of Standard Coverage Types

CURE Auto Insurance offers the six standard types of car insurance coverage: liability, collision, comprehensive, medical payments, personal injury protection, and uninsured/underinsured motorist coverage. While they have limited add-on coverage options, drivers with poor credit can still find the essential protection they need with CURE's standard coverage types.

In conclusion, CURE Auto Insurance is a good choice for drivers with poor credit histories due to their non-consideration of credit scores, affordable rates, simple claims process, strong BBB rating, and availability of standard coverage types. However, it is important to note that CURE is only available in Michigan, New Jersey, and Pennsylvania, and their customer reviews are mixed regarding their claims handling and service. Therefore, drivers should carefully consider their specific needs and research multiple insurance providers to find the best coverage for their situation.

CURE has a high rate of customer complaints

CURE Auto Insurance, or Citizens United Reciprocal Exchange, is a New Jersey-based auto insurance company that offers affordable insurance to drivers in Michigan, New Jersey, and Pennsylvania. CURE's insurance premiums are based on non-economic factors, such as driving records, rather than customers' credit history, occupation, or education level.

While CURE's rates may be appealing to drivers with poor credit histories, the company has received a high number of customer complaints. In 2023, the National Association of Insurance Commissioners (NAIC) reported that CURE had a complaint index score of 5.16 for private passenger auto insurance. This score is five times the industry benchmark, indicating that a high number of CURE customers have filed complaints against the company.

Consumer complaints against CURE Auto Insurance nearly quadrupled in 2023, according to the Michigan Department of Insurance and Financial Services (DIFS). CURE was the third-highest in terms of the number of complaints among Michigan's 85 largest auto insurers, despite being only the 21st largest insurer in the state. The bulk of the complaints dealt with delays in claims handling, unsatisfactory settlements and offers, and denials of claims.

Customers of CURE have also taken to Reddit and Google Play Store to express their dissatisfaction with the company. While some customers have reported receiving lower rates from CURE, others have complained about limited coverage options and poor customer service.

• Delays and difficulties in processing claims and receiving payments.
• Unsatisfactory and unfair settlements and offers.
• Denials of claims and attempts to rescind policies.
• Poor customer service and communication.
• Issues with automatic payments and unexpected fees.
• Difficulty in removing individuals from policies and receiving refunds.

It has a poor to average claims experience

Cure Auto Insurance, or Citizens United Reciprocal Exchange, is a New Jersey-based auto insurer that calculates insurance premiums based on non-economic factors such as driving records rather than customers' credit history, occupation, or education level.

Poor to Average Claims Experience

The claims experience with Cure Auto Insurance has been described as poor to average. Customers have reported that the claims process involves several rounds of back-and-forth communication, with company representatives being unresponsive or uncoordinated in terms of having the necessary paperwork and information.

There have also been reports of prolonged investigations with delayed payouts. Some insured individuals have expressed satisfaction with their claims being paid in full and efficiently. However, others have noted that claims take a long time to process and close.

In 2023, the National Association of Insurance Commissioners (NAIC) reported that Cure Auto Insurance received a complaint index score of 5.16 for private passenger auto insurance, indicating a rate of complaints five times higher than the industry benchmark for a company of its size.

The Michigan Department of Insurance and Financial Services (DIFS) reported that consumer complaints against Cure Auto Insurance nearly quadrupled in 2023, and the company had the third-highest number of complaints among Michigan's 85 largest auto insurers that year.

The DIFS and NAIC also noted that customers complained about unsatisfactory settlements and offers, as well as frequent denials of claims.

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