When it comes to auto insurance, you want to make sure that your provider will pay out your claim if you're ever in an accident. Here are some of the auto insurance companies that are known for their claims handling, according to various sources:
- Amica Mutual
- USAA
- State Farm
- Geico
- Progressive
- Allstate
- Nationwide
- Farmers Insurance
- Travelers
- Country Financial
- NJM
- Erie Auto Insurance
Characteristics | Values |
---|---|
Company Name | Amica, USAA, State Farm, Geico, Progressive, Allstate, Nationwide, Farmers, Travelers, Country Financial |
Customer Satisfaction | High |
Financial Strength | Superior |
Claims Resolution | Quick |
Claims Satisfaction | High |
Average Monthly Rate For Good Drivers | $136 |
What You'll Learn
USAA: Best for military members
USAA is a highly-rated auto insurance company that offers coverage exclusively to military members, veterans, and their families. It is a top-rated company in terms of customer service and claims handling, and it also ranks highly for customer loyalty.
USAA offers a range of discounts, including a military on-base discount, a good student discount, a safe driver discount, and a defensive driver training discount. The company also provides banking and investment products, making it a one-stop shop for its customers.
USAA has high customer satisfaction ratings and offers a discount of up to 60% for military members who store their cars on base. It also provides a discount of up to 15% for those who garage their cars on a base.
The company has a superior financial strength rating from AM Best, indicating its ability to pay insurance claims. It also has excellent J.D. Power customer service scores and is frequently a top scorer in J.D. Power's customer satisfaction and claims satisfaction studies.
USAA's average rate for good drivers is 33% below the national average, and its costs for those with a speeding ticket or an accident are also lower than the average.
Overall, USAA is a top-rated auto insurance company that offers excellent service, competitive rates, and military-specific perks, making it a great choice for military members, veterans, and their families.
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State Farm: Best for customer satisfaction
State Farm is the largest auto insurance company in the country and is known for its reliability. It has a strong network of local insurance agents and offers highly-rated mobile tools and a mobile app for hands-on policy management. State Farm consistently outranks the industry average in J.D. Power customer satisfaction studies and has an A++ (Superior) financial strength rating from AM Best.
State Farm offers a range of auto insurance coverage options, including liability, comprehensive and collision coverage, as well as endorsements such as ridesharing coverage, roadside assistance and travel expense coverage. The company provides numerous discounts in most states, including for good students, safe driving, accident-free records and more.
State Farm has a high customer satisfaction rating and has scored above the industry average for customer satisfaction in multiple J.D. Power studies. It has also received fewer customer complaints than expected for a company of its size, according to the National Association of Insurance Commissioners (NAIC).
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Amica: Best for paying claims
Amica is a good option for auto insurance, especially for those who value excellent customer service and robust coverage options. Amica has consistently high customer service and claims satisfaction scores with J.D. Power. It also has a high rating for customer satisfaction with NerdWallet.
Amica offers a wide range of coverage options, including standard coverage types, as well as roadside assistance, gap insurance, glass coverage, and rental reimbursement. Amica also offers accident forgiveness, new car replacement, and credit monitoring services.
Amica's auto insurance rates are higher than average, and it does not offer rideshare coverage. It is also not available in Hawaii.
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Geico: Best for affordability
Geico is a popular choice for those seeking affordable car insurance. With 85 years of experience in the insurance industry, the company offers a range of discounts and competitive rates to help customers save money on their policies.
Geico's average rate for full coverage insurance is $1,303 per year, the lowest out of the best car insurance companies. The company also stands out for its wide variety of discounts and the numerous ways customers can manage their policies online.
- Good student discount
- Federal employee discount
- Multi-vehicle discount
- Multi-policy discount
- Seniors and over 50 discount
- Defensive driving discount
- Driver's educational course discount
- Emergency deployment discount
- Membership and employee discounts
In addition to its low rates and discounts, Geico also provides customers with fast and fair claim and policy service, 24/7 customer support, and easy access to their auto policy through the Geico Mobile app, online, or by phone.
Geico's commitment to providing affordable coverage options makes it a smart choice for budget-conscious individuals seeking quality car insurance.
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Progressive: Best for high-risk drivers
Progressive is a good option for high-risk drivers, such as those with multiple speeding tickets, accidents, DUIs, or other infractions. Progressive was founded in 1956 with the intention of providing policies to drivers who may be considered high-risk with other insurers. The company may even offer competitive rates for drivers with flawed records.
Progressive is the second-largest auto insurance company in the country, dominating just over 14% of the market. Its nationwide availability and extensive list of coverage options make it a great choice for all types of drivers.
- Strong digital tools
- Coverage options for numerous types of vehicles
- Several discount opportunities available
- May have options for high-risk drivers
- SR-22 and FR-44 filings are available
However, there are some drawbacks to Progressive. For example, there are fewer add-on coverage options compared to other providers. Customer satisfaction scores vary by region, and rates may vary between online and agency quotes. Additionally, the Snapshot telematics program can raise rates for less-safe drivers.
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Frequently asked questions
The best auto insurance companies for claims handling are Amica Mutual, State Farm, and USAA. These companies offer excellent financial strength, quick claims resolution, and superb customer service.
Some other good auto insurance companies for claims handling are Geico, Progressive, Allstate, Liberty Mutual, and Nationwide.
Some smaller, regional insurance companies that are good for claims handling are NJM, Erie, and Country Financial.
To find the best auto insurance company for your needs, you should compare quotes from multiple companies, read reviews, and consider the company's financial strength, total payments made to policyholders, and customer service.
After an accident, you should report the collision to your insurer as soon as possible, report the crash to the police, obtain details of the accident, and exchange insurance information with other drivers involved.