Jeffrey Wade
American Family Insurance, or Am Fam, offers auto, home, and life insurance, as well as other insurance products. The company provides 24/7 customer service and a range of discounts for customers who bundle their policies. Am Fam Insurance also offers a variety of ways to contact them, including phone, mail, and email, with specific contact information for their Special Investigation Unit in cases of fraudulent activity. Their website provides information on how to log in to existing accounts and enrol for new ones.
| Characteristics | Values |
|---|---|
| Phone Number | 1-800-MYAMFAM (1-800-692-6326) |
| Phone Number (Special Investigation Unit) | 608-242-4100 ext. 29510 |
| Email (Special Investigation Unit) | [email protected] |
| Mailing Address | Not found |
| Customer Service Availability | 24/7 |
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What You'll Learn
Discounts and savings
American Family Insurance offers a range of discounts and savings opportunities to its customers. One of the most prominent ways to save is by bundling policies. Customers who bundle their home, auto, and life policies together can save up to 43% on their home and auto policies, as of June 2025. This bundling option is a significant advantage for those looking to streamline their insurance coverage and reduce costs.
In addition to bundling, American Family Insurance offers a variety of other discounts. These include Multiproduct, Auto Pay, Paperless, and DriveMyWay. Multiproduct discounts likely refer to having multiple types of insurance policies with American Family Insurance, such as combining home and auto insurance or adding life insurance to your existing policies. Auto Pay and Paperless discounts are convenient options that not only save time but also money by setting up automatic payments and opting for paperless billing. DriveMyWay appears to be a program that offers savings based on safe driving habits and maintaining a good driving record.
Safe habits and good driving records are emphasized by American Family Insurance as key factors in offering discounts. This includes maintaining a good driving record, which can help keep insurance costs low. For families with teen drivers or young adults purchasing insurance, American Family Insurance offers specific discounts to support and reward safe driving practices. Good grades can also contribute to savings on car insurance, providing an incentive for students to excel academically and maintain safe driving habits.
To access further savings, customers can connect with an American Family Insurance agent. Agents can review policies and provide quotes that include applicable car insurance discounts and bundling options. They can also advise on specific discounts based on individual circumstances, such as having multiple policies or taking advantage of payment methods like paying bills in full. By combining these strategies with the available discounts, customers can maximize their savings and benefit from comprehensive coverage at a reduced cost.
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Contacting customer service
American Family Insurance offers 24/7 customer support via its automated pay-by-phone system and claims line. This service can be reached by calling 1-800-MYAMFAM (1-800-692-6326). Live representative support is also available Monday to Friday from 7 am to 10 pm, Saturday from 8 am to 8 pm, and Sunday from 12 pm to 8 pm CT. In addition to phone support, customers can also log in to their My Account to access various services, including getting a quote, adding or removing a vehicle from an existing policy, and addressing billing and general service questions. The MyAmFam app also allows customers to file claims online conveniently.
For those who prefer a more personalized experience, American Family Insurance offers the option to connect with a local agent. By searching based on zip code, customers can find an agent who suits their needs and discuss their specific coverage options. This service is free of charge and provides hassle-free advice and pricing. Having an agent can be beneficial as they can guide customers through the insurance process and provide support tailored to their unique circumstances.
Additionally, American Family Insurance recognizes that unexpected events can occur and strives to make filing a claim as simple as possible. Their claims process involves several steps, including providing necessary information, assessing the claim, arranging repairs or replacements, and settling the claim. Customers may be asked to provide additional documentation, such as photos, invoices, or receipts, to support their claim. The company works closely with its customers to navigate the process efficiently and help them get their lives back on track.
For general inquiries or those seeking to deepen their understanding of insurance, the company's website offers a comprehensive guide to insurance basics. This resource can be valuable for customers who want to educate themselves about how insurance works, the coverage options available, and the different types of discounts they may be eligible for. By providing a range of contact options, American Family Insurance ensures that its customers can receive assistance in the manner that best suits their preferences and needs.
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Fraudulent activity
American Family Insurance takes the safety of its customers seriously. If you suspect fraudulent activity or have been a victim of fraud, you can contact their Special Investigation Unit by phone at 608-242-4100 ext. 29510 or by email at [email protected].
Telephone fraud and scams are a serious problem affecting American businesses and consumers. With losses now measured in the billions and increasing, proactive measures must be taken to reduce the risk. Fraudulent groups target companies and individuals, seeking to deceive and steal sensitive information, money, or both. Telephone fraud is committed by illegally using a telephone system, cellular phone, or calling card to make long-distance calls. It can also occur through dishonest business practices. Scammers use aggressive sales tactics and persuasive stories to expose vulnerabilities and steal information or money.
To protect yourself from phone scams, be wary of requests for personal information such as your Social Security Number, bank account numbers, PINs, or passwords. American Family Insurance representatives will never ask for payment, passwords, or sensitive personal information over the phone. Avoid clicking links in suspicious emails or text messages. Always access your account from the official website instead. Regularly check your personal information, including your address, phone number, email, and payment method, to ensure it has not been altered.
If you believe your system has been hacked, contact your phone company and report the incident to the police. You can also file a complaint with the FCC, which is free of charge. Consumers who become victims of scams can also refer to Fraud.org for tips on telemarketing and internet scams and how to determine if something is fraudulent.
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Insurance quotes
American Family Insurance offers auto, home, and life insurance, as well as other types of insurance. On their website, you can get a quote and buy online or speak to one of their licensed agents. They offer quick pricing and coverage options online, as well as free advice and pricing from their agents.
CONNECT by American Family Insurance offers affordable insurance options and free insurance quotes for home and auto policies.
If you are interested in bundling home, auto, and life policies, you may save up to 43% on your home and auto policies together (as of June 2025). Discounts that may apply include Multiproduct, Auto Pay, Paperless, and DriveMyWay. Please note that discounts may vary by state, property, policy form, and the company underwriting the policy. Life insurance policies are not eligible for discounts.
To get started with an insurance quote, you can visit the American Family Insurance website or the CONNECT by American Family Insurance website to explore their auto and home insurance quotes. You can also speak to a licensed agent to get free, no-pressure advice and pricing.
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Policy types
American Family Insurance offers a range of insurance policies to cater to the diverse needs of its customers. Here is an overview of the different types of policies available:
Auto Insurance: This type of policy provides coverage for vehicles, offering protection in case of accidents, damage, or other unforeseen events. American Family Insurance's auto insurance includes Emergency Roadside Assistance, which can be accessed through the MyAmFam app or a phone call. Additionally, customers can avail of the Dreams Restored Program, which assists in choosing a repair shop in case their car has been damaged.
Home Insurance: American Family Insurance offers protection for homes, providing coverage in the event of storm damage, severe weather conditions, or other incidents that may cause damage to the property. The company's Catastrophe Claims Team is dedicated to helping customers navigate through challenging times and restoring their homes.
Life Insurance: American Family Insurance also provides life insurance policies, offering financial security and protection for loved ones. While discounts are not applicable to life insurance policies, customers can benefit from savings by bundling life insurance with home and auto policies.
Bundling Policies: American Family Insurance allows customers to bundle their home, auto, and life insurance policies, resulting in significant savings of up to 43% on their premiums. This option provides convenience and cost-efficiency, making it a popular choice for those seeking comprehensive protection across multiple aspects of their lives.
Other Customizable Policies: In addition to the standard insurance types, American Family Insurance offers customizable policies tailored to specific needs. These can include policies for renters, condo owners, landlords, and more. The availability of these policies and the applicable discounts may vary depending on the region or state, as outlined in their terms.
By offering a diverse range of policy types, American Family Insurance aims to provide comprehensive coverage for its customers, ensuring protection and peace of mind in various aspects of their lives.
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Frequently asked questions
You can file a claim using the MyAmFam app, by logging in to your account on the Am Fam website, or by calling 1-800-MYAMFAM (1-800-692-6326).
Yes, you can file a claim with Am Fam Insurance anytime, anywhere.
Filing a claim online, either through the MyAmFam app or the Am Fam website, is the fastest way to receive support.
Text "STORM" to 26326 (AMFAM) to open a claim with the Am Fam Claims Team.
The phone number for Am Fam Insurance is 1-800-MYAMFAM (1-800-692-6326).
