Alyssa Lane
AmGeneral Insurance offers a range of contact options for customers, including a customer experience hotline, email support, and a 24-hour toll-free breakdown or accident assistance line. The company's contact centre can be reached at 1 300 888 990 from 8.30 am to 5.30 pm, Monday to Thursday, and from 8.30 am to 4.15 pm on Fridays. Additionally, customers can reach out via email at [email protected] or through the AmAssurance One Touch Mobile App, which promises faster and more convenient assistance.
| Characteristics | Values |
|---|---|
| Contact Centre | 1 300 888 990 |
| [email protected] | |
| Customer Experience Hotline | 1300 888 990 |
| Fixed Line | 03-2268 3333 |
| AmAssurance Contact Centre | 1 800 88 6333 |
| Official WhatsApp | +6012-266 3288 |
| Kurnia Contact Centre | 1 800 88 3833 |
| Operating Hours | 8.30am – 5.30pm, Mon – Thurs. 8.30am - 4.15pm, Fri |
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What You'll Learn
AmGeneral Insurance contact centre numbers and opening times
AmGeneral Insurance has multiple contact centre numbers, with varying operating hours. Here are the contact centre numbers and their respective opening times:
Contact Centre: 1 300 888 990
This line is operational from 8.30 am to 5.30 pm, Monday through Thursday, and from 8.30 am to 4.15 pm on Fridays.
Contact Centre: 1 800 88 6333
This line is open during the same hours as the previous number: 8.30 am to 5.30 pm from Monday to Thursday, and 8.30 am to 4.15 pm on Fridays.
Contact Centre: 1 800 88 3833
This line operates within the same timeframe as the two previous lines: 8.30 am–5.30 pm on Mondays to Thursdays and 8.30 am–4.15 pm on Fridays.
Breakdown or Accident Assistance: 1 800 88 6333
This toll-free line is available 24 hours a day, seven days a week, for any emergency assistance needs regarding breakdowns or accidents.
In addition to these contact centre numbers, AmGeneral Insurance also provides alternative methods of communication. You can reach out to them via email at [email protected] or [email protected]. They also have a physical branch network with specific operating hours. Their branches are open from 8.30 am to 5.30 pm, Monday to Thursday, and from 8.30 am to 4.15 pm on Fridays. The branches are closed on Saturdays, Sundays, and public holidays.
Furthermore, AmGeneral Insurance has branches in Kota Bharu and Kuala Terengganu, which operate on slightly different hours. These branches are open from 8.30 am to 5.30 pm, Sunday to Wednesday, and from 8.30 am to 4.15 pm on Thursdays. They are closed on Fridays, Saturdays, and public holidays.
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AmAssurance contact centre numbers and opening times
AmAssurance offers a variety of contact options for customers to get in touch with their contact centre. The following contact centre numbers are available:
- 1 300 888 990 (8.30 am – 5.30 pm, Monday to Thursday. 8.30 am - 4.15 pm, Friday)
- 1 800 88 6333 (24 hours, daily) or (8.30 am – 5.30 pm, Monday to Thursday. 8.30 am - 4.15 pm, Friday)
- 1 800 88 3833 (8.30 am – 5.30 pm, Monday to Thursday)
An alternative number, provided by another source, is 1300-80-3030, which operates during the following hours: 8.45 am – 5.45 pm, Monday to Thursday, and 8.45 am – 4.45 am on Fridays.
In addition to these contact centre numbers, AmAssurance also offers a 24-hour toll-free breakdown or accident assistance line, which is powered by Kurnia Auto Assist. They also provide an official WhatsApp number for service notifications: +6012-266 3288.
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AmAssurance social media accounts
AmAssurance, a consumer brand of Liberty General Insurance Berhad, offers a range of contact options for customers seeking assistance. While the company encourages customers to reach out in various convenient ways, this response will focus specifically on their social media accounts.
AmAssurance maintains an active presence on Facebook, as indicated on the Liberty General Insurance Berhad website. Customers can visit their Facebook page to connect with the company, receive updates, and potentially access customer support.
Additionally, AmAssurance is also accessible through their One Touch Mobile App, which can be downloaded for free. The app likely provides quick and convenient access to policy information, claims, and other relevant services.
For those who prefer WhatsApp as a communication channel, AmAssurance offers an official WhatsApp number for service notifications: +6012-266 3288. This provides customers with another digital avenue to connect with the company and address their queries or concerns.
While the specific social media accounts for AmAssurance are limited, the company, as part of Liberty General Insurance Berhad, emphasizes its commitment to being accessible and providing hassle-free service through multiple distribution channels. Customers can rest assured that they can reach out to AmAssurance through the aforementioned social media platforms and receive timely assistance for their insurance-related needs.
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AmAssurance branch locations
AmAssurance is the insurance brand of Liberty General Insurance Berhad, which has 36 branches located across Malaysia. The company has a diverse distribution network, with 7,000 agents, brokers, car dealers, franchise holders and dealers, and affinity partners.
The AmAssurance website provides a branch locator tool, enabling customers to find their nearest branch. The company's headquarters are in Kuala Lumpur, and it also has a presence in Kota Bharu and Kuala Terengganu, with branches open on Sundays and Thursdays.
The AmAssurance One Touch Mobile App provides fast and convenient assistance, and customers can also contact the company via its 24-hour emergency roadside assistance hotline or WhatsApp service.
In recent years, AmGeneral Insurance Berhad has undergone a name change to Liberty General Insurance Berhad, with the former CEO, Martin Bridger, announcing the resumption of operations at the Segamat Branch and the temporary closure of the Temerloh, Pahang branch.
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AmAssurance app
AmAssurance is there for its customers at all times and has made it easier to get in touch in as many convenient ways as possible. The AmAssurance One Touch app is free to download and provides convenience for all Liberty General Insurance Berhad policyholders on the road in the event of any road emergency.
The app has a range of features to help users in the event of a breakdown or accident. Users can send an SOS to Breakdown or Accident Assistance (powered by Kurnia Auto Assist) and receive roadside assistance anywhere in the country. The team will locate and assist you with your vehicle.
The AmAssurance app also allows users to view their motor policy information and receive renewal reminders. You can also locate your nearest AmAssurance branches and panel workshops.
The app has a new Drive Safe feature, which makes safe driving fun. Users can also get the latest updates on products and services. AmGeneral Insurance Berhad will be officially known as Liberty General Insurance Berhad, but the app features and functions will remain the same.
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Frequently asked questions
The AmGeneral Insurance hotline is 1 300 888 990.
The hotline is available Monday to Thursday from 8.30 am to 5.30 pm, and Friday from 8.30 am to 4.15 pm.
The email address for AmGeneral Insurance is [email protected].
Yes, there are two other hotlines for AmGeneral Insurance: 1 800 88 6333 and 1 800 88 3833. These hotlines are available during the same hours as the main hotline.
