Jane Dotson
Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events, and theatre productions. It acts as an intermediary between customers and sellers and has sold over 100 million tickets. Vivid Seats offers a 100% Buyer Guarantee, assuring customers that their tickets will be valid, authentic, and delivered on time. While the company does not disclose exact seat locations, they guarantee that tickets purchased together will be seated together unless otherwise specified. In addition, Vivid Seats provides event ticket insurance through Allianz Global Assistance, offering reimbursement for a wide range of unexpected situations that may prevent customers from attending an event. However, the company has received mixed reviews, with some customers reporting issues such as tickets not arriving, misleading listings, and high service fees.
| Characteristics | Values |
|---|---|
| Nature of the platform | Online marketplace for buying and selling event tickets |
| Number of tickets sold | Over 100 million |
| Buyer guarantee | 100% |
| Rewards program | Yes |
| Customer service | Phone or online during extended business hours |
| Ticket delivery | Electronic transfer or secured courier |
| Ticket protection | Allianz Ticket Protection |
| Ticket sellers | Individual sellers |
| Ticket prices | Set by sellers |
| Ticket availability | Tickets are pre-screened by a dedicated verification team |
| Seat locations | Not disclosed by sellers |
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What You'll Learn
- Vivid Seats offers 100% Buyer Guarantee, ensuring valid and authentic tickets
- The company provides ticket protection for reimbursement in case of emergencies
- Vivid Seats works with individual sellers, acting as an intermediary
- They offer a rewards program with benefits like free tickets
- Vivid Seats provides excellent customer service and secure transactions
Vivid Seats offers 100% Buyer Guarantee, ensuring valid and authentic tickets
Vivid Seats is a ticket marketplace with thousands of ticket sellers. It offers a 100% Buyer Guarantee, which includes a promise of valid and authentic tickets. This guarantee is part of Vivid Seats' commitment to ensuring the security of purchases made on its platform.
The 100% Buyer Guarantee also includes a promise that transactions will be secure, and that tickets will be delivered before the event. Vivid Seats works with sellers to finalise orders and will send an email with an estimated delivery date. The company prefers to send tickets via secure courier or electronic transfer, but when that is not possible, they use special delivery services. If an event is cancelled without being rescheduled, buyers are entitled to a full refund (minus shipping costs) once the tickets are returned. If tickets are lost or stolen, Vivid Seats will attempt to get them reissued, but they are not held liable if the sellers are unable to do so.
Vivid Seats also guarantees that the tickets received will be identical, comparable, or better than the ones ordered. If there is a problem with an order, Vivid Seats will fix it before the event or compensate the buyer. The company has strong relationships with licensed, certified, and professional ticket sellers, and all sellers are rigorously evaluated. Vivid Seats also provides a full-service customer support team that is reachable by phone or online during extended business hours.
The company's platform keeps customer information safe and does not share credit card information with sellers. It also offers a loyalty program, Vivid Seats Rewards, where fans can earn a reward credit after their 10th ticket purchase.
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The company provides ticket protection for reimbursement in case of emergencies
Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events, and theatre productions. The company acts as an intermediary between customers and sellers, aiming to provide a hassle-free experience from start to finish.
Vivid Seats understands that emergencies can arise, preventing customers from using or reselling their tickets. Therefore, they offer Allianz Ticket Protection, providing reimbursement for a wide range of unforeseen circumstances. This protection is underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on the customer's state of residence and chosen plan. Allianz Global Assistance, their trusted partner, is renowned in the specialty insurance and assistance industry, boasting a 95% customer satisfaction rating.
Allianz Ticket Protection safeguards customers from financial loss due to unforeseen events, including illnesses, injuries, traffic accidents, urgent home repairs, legal proceedings, and family emergencies. This protection ensures that customers are reimbursed for their ticket purchases if they cannot attend an event due to any of the covered reasons.
Vivid Seats prioritizes customer satisfaction and peace of mind, offering this ticket protection as part of their commitment to delivering a secure and reliable service. The company understands that purchasing tickets online can be anxiety-inducing, and they strive to address any concerns their customers may have. By providing Allianz Ticket Protection, Vivid Seats offers an additional layer of security and reassurance for their customers.
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Vivid Seats works with individual sellers, acting as an intermediary
Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events, and theatre productions. It serves as an intermediary between customers looking for tickets and individual sellers. The company has sold over 100 million tickets and has a 100% buyer guarantee.
Vivid Seats works with thousands of individual sellers, acting as an intermediary between the customer and the seller. The site facilitates the sale, but it is the seller's responsibility to ensure the tickets are delivered to the buyer. Vivid Seats has no control over the price at which sellers list tickets, and sellers can choose the price for their tickets and modify them at any time. However, Vivid Seats charges a service fee of between 20 and 40 percent of the ticket sale price, which is paid by the buyer.
To sell tickets on Vivid Seats, sellers must meet certain requirements. Sellers must apply and be approved before listing their tickets on the site or app. Once a sale is made, the seller will receive an email notification and either upload the tickets electronically or ship them. Sellers are paid through PayPal after the event occurs.
Vivid Seats offers a loyalty program called Vivid Seats Rewards, where fans can earn a reward credit after their 10th ticket purchase, which can be spent in the app. The company also offers event ticket insurance through Allianz Global Assistance, which can reimburse 100% of the purchase price if the buyer cannot attend the event due to a covered reason such as illness, injury, or a traffic accident.
While Vivid Seats has received some negative reviews due to issues with sellers, such as tickets not arriving or misleading ticket listings, the company has also been praised for its excellent customer service and hassle-free assistance. The website has an average rating of 4.07 stars out of five on SiteJabber, indicating that many customers have had positive experiences with the platform.
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They offer a rewards program with benefits like free tickets
Vivid Seats is a ticket marketplace that connects thousands of ticket sellers with buyers. They offer a 100% Buyer Guarantee, ensuring that tickets are valid, authentic, and delivered on time. The company also provides excellent customer service and secure payment methods, giving buyers peace of mind.
In addition to their buyer protection measures, Vivid Seats also has a rewards program that offers benefits to frequent purchasers. The Vivid Seats Rewards program is a free loyalty program where members can earn stamps on every ticket purchase and redeem them for rewards. For every ten stamps collected, members earn a Reward Credit, which can be used to purchase tickets for another event. This essentially gives members their eleventh ticket for free.
The rewards program also includes benefits like birthday rewards, surprise bonuses, and VIP perks such as ticket upgrades and exclusive access to industry events. Members can track their stamps and credits through the Vivid Seats app, where they can also redeem their Reward Credits. The app also offers faster stamp collection, allowing members to earn free tickets even quicker.
The Vivid Seats Rewards program is unique in the live event industry, and it encourages customers to keep purchasing tickets through their platform. With each transaction bringing members closer to free tickets and exclusive perks, the program enhances the overall experience for frequent event-goers.
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Vivid Seats provides excellent customer service and secure transactions
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or sell tickets to their favourite events. These include sports, concerts, and theatre events. Vivid Seats provides excellent customer service and secure transactions, ensuring that customers get more than just the tickets they purchase.
The company is committed to delivering safety, peace of mind, and satisfaction to its clients, with a focus on making the ticket-purchasing experience hassle-free. They achieve this through their industry-leading customer service team, which is reachable by phone or online during extended business hours. This team provides assistance from start to finish, ensuring that any problems are swiftly resolved.
Vivid Seats also prioritises secure transactions. They use established industry standards for privacy and security, ensuring that customers' personal and financial information is protected. The company does not share customers' credit card information with sellers, and they work closely with verified sellers to ensure ticket authenticity and validity.
Additionally, Vivid Seats offers a loyalty program, Vivid Seats Rewards, which allows fans to earn rewards credits towards future purchases. This program further enhances the customer experience, providing incentives and added value.
The company's commitment to customer satisfaction is evident in their guarantee: they promise that tickets will be delivered in time for the event, and if not, customers will receive a full refund. This guarantee extends to situations where events are cancelled or rescheduled. If an event is cancelled without a rescheduled date, customers receive a full refund or credit towards a future purchase. If an event is rescheduled and customers cannot attend the new date, Vivid Seats helps with ticket reissuing or facilitates the resale of tickets.
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Frequently asked questions
Vivid Seats offers Allianz Ticket Protection, which can reimburse 100% of your purchase if you can't attend due to a covered reason such as illness, injury, or a traffic accident. This insurance is for buyers, not sellers. However, Vivid Seats does guarantee that your tickets will be delivered in time for the event or your money back.
To sell tickets on Vivid Seats, you must first list your tickets on the site. Once your tickets are sold, you will receive an email notification. Then, you will either upload the tickets or ship them to the buyer. You will be paid through PayPal after the event occurs.
Vivid Seats guarantees that your tickets will be delivered in time for the event or your money back. They will always attempt to contact their sellers to get lost or stolen tickets reissued, but they are not held liable if the sellers are unable to do so.
The 100% Buyer Guarantee ensures that your tickets will be valid and delivered on time. It also protects buyers from getting invalid tickets and ensures safe and secure transactions. Vivid Seats never shares your personal information.
If your event is canceled without being rescheduled, you will receive a full refund minus the cost of shipping once the tickets are returned to Vivid Seats. If your event is rescheduled, your tickets will still be valid for the new date.
