Orlando Harmon
Progressive and USAA are two of the largest auto insurance companies in the US, with Progressive serving over 28 million drivers and USAA serving military personnel and their families. Both companies offer a wide range of insurance products, including auto, home, renters, life, pet, travel, health, and business insurance. They also have high financial strength ratings, indicating their ability to pay out claims reliably.
When comparing the two companies, USAA stands out for its exceptional customer service and affordable rates for military members and their families. On the other hand, Progressive is known for its tech-savvy approach, offering a highly-rated mobile app and tools like the Name Your Price Tool, which helps customers find coverage within their budget.
In terms of auto insurance, both companies offer the six standard types of coverage: liability, collision, comprehensive, medical payments, personal injury protection, and underinsured/uninsured motorist coverage. Additionally, they provide usage-based insurance programs that offer discounts for safe driving. However, Progressive's program may increase rates for unsafe driving, while USAA's program has been criticised for its user-friendliness.
When it comes to cost, USAA has the lowest average full-coverage rates among major insurers, with an annual premium of $1,512. Progressive's rates are also below the national average, with an annual premium of $1,611. However, Progressive may be the more affordable option for drivers with a DUI on their record, as they offer the lowest rates in this category.
| Characteristics | Values |
|---|---|
| Customer satisfaction | Progressive is rated below the national average for customer satisfaction. |
| Cost | Progressive's average rate for car insurance is lower than the national average rate. |
| Coverage | Progressive offers a wide range of coverage options, including accident forgiveness, gap insurance, and rideshare insurance. |
| Discounts | Progressive offers a variety of discounts, including multi-policy, continuous insurance, and good student discounts. |
| Customer service | Progressive offers 24/7 customer service and has over 40,000 independent agents. |
| Claims handling | Progressive ranked No. 10 in a survey for claims handling, with 34% of respondents being completely satisfied with the process. |
| Customer loyalty | Progressive is rated No. 9 for customer loyalty, with 32% of respondents saying they were very likely to recommend it. |
What You'll Learn
Progressive vs USAA: Customer Experience
Progressive and USAA are two of the top insurance companies in the US. However, they differ in terms of their customer eligibility, with USAA policies being exclusive to members of the armed forces and their families, while Progressive is available to all.
Customer Satisfaction Ratings
USAA has received stellar ratings from customers and third-party rating agencies, including the best score for car insurers in The Zebra Customer Satisfaction Survey. Progressive, meanwhile, has slightly lower but still high customer satisfaction ratings. In the survey, USAA scored an overall 4.6 out of 5, while Progressive scored 4.3. USAA also scored higher than Progressive in the J.D. Power 2023 U.S. Insurance Shopping Study, where it had the second-highest score.
Customer Service
USAA is known for its exceptional customer service, with excellent scores on J.D. Power surveys and consumer studies. Progressive also scores well in customer experience, particularly with its mobile app, which has high ratings on the App Store and Google Play.
Customer Complaints
While Progressive has good ratings, it has received a higher number of complaints via the Better Business Bureau (BBB) in the last three years, with over 4,900 complaints compared to USAA's 3,700. However, it's worth noting that Progressive is the third-largest insurance company in the US, while USAA is the fifth, which may contribute to the difference in complaint numbers.
Customer Surveys
In a 2022 survey of 7,000 policyholders, USAA scored slightly higher than Progressive across all categories, including overall satisfaction and customer service from agents.
Customer Experience Summary
Both Progressive and USAA offer a good customer experience, with USAA excelling in customer service and satisfaction ratings, while Progressive provides a highly-rated digital experience through its website and apps.
Auto Insurance: Small Business Tax Deduction?
You may want to see also
Progressive vs USAA: Discounts
Discounts are a great way to save money on your insurance premiums. Both USAA and Progressive offer a wide variety of discounts, but USAA offers more car insurance discounts than Progressive.
Progressive Discounts
Progressive offers five standard discounts based on how you buy and pay for your policy. You can save money by:
- Getting a quote online
- Signing policy documents online
- Getting policy documents via email
- Paying for the policy in full
- Setting up automatic payments
Progressive also offers discounts for parents of young drivers. The teen driver discount is for parents who add a driver under 18 to their policy. The distant student discount lowers rates for parents with a student who is 22 or younger, lives more than 100 miles away, and doesn't have a vehicle at school.
USAA Discounts
USAA offers unique discounts for military members. Its "storage" discount includes 15% off the cost of comprehensive coverage to drivers who garage their car on base. You can also save 60% during deployments.
USAA also offers discounts if you don't drive often, take a driver training course, or have a brand-new car.
USAA vs Progressive: Discounts
USAA offers more car insurance discounts than Progressive. However, both companies offer more discounts than average. That includes common car insurance discounts that you would expect from a large company, like multipolicy and good student discounts.
Farm Vehicle Insurance: What You Need to Know
You may want to see also
Progressive vs USAA: Bundling Options
When it comes to bundling options, both USAA and Progressive offer the opportunity to bundle home and auto insurance policies, which can result in significant savings for customers. By combining homeowners or renters insurance with auto insurance, individuals can benefit from discounted rates on their overall insurance costs.
USAA's bundling option allows individuals to save up to 10% on property insurance when bundled with auto insurance. On the other hand, Progressive offers an average savings of 7% on auto insurance when bundled with a home insurance policy.
It is worth noting that the actual savings and discounts may vary based on individual circumstances, location, and other factors. Therefore, it is advisable for individuals to compare quotes from both companies to determine which option better suits their needs in terms of bundling home and auto insurance policies.
Auto Insurance: Adding Additional Drivers
You may want to see also
Progressive vs USAA: Usage-Based Insurance Comparison
Usage-based insurance is a type of auto insurance that uses your actual driving behaviour to determine your rates. Progressive and USAA, two large auto insurance companies, both offer usage-based insurance programs. This article will compare and contrast the usage-based insurance offerings of Progressive and USAA to help you decide which company might be a better fit for your needs.
Progressive Snapshot®
Progressive's usage-based insurance program is called Snapshot®. When you sign up for Snapshot, you can get a 10% discount on your insurance rates right off the bat. After that, Progressive will track your driving behaviour and you can earn a discount of up to 30% based on your driving score. The average savings for customers who use Snapshot is $231 per year.
Snapshot tracks several aspects of your driving behaviour, including braking, acceleration, time of day, mileage driven, and phone use. It is available as a plug-in device or a mobile app. However, it is not available in California, Delaware, New Jersey, or New York. In New York, only the plug-in device is available.
It's important to note that your rates could go up if your driving score is poor. About 20% of drivers in the Snapshot program experience a rate increase.
USAA SafePilot®
USAA's usage-based insurance program is called SafePilot®. SafePilot offers similar features to Snapshot, tracking your driving behaviour through a mobile app. SafePilot looks at braking, acceleration, time of day, mileage driven, and phone use. It also offers a discount of up to 30% based on your driving score.
One advantage of SafePilot is that your rates will never increase due to your driving score. However, some customers have complained that the app is not very user-friendly, especially when it comes to tracking phone use.
Both Progressive and USAA offer comprehensive usage-based insurance programs that can help you save money on your auto insurance. Progressive's Snapshot program offers a slightly higher potential discount of 30%, compared to 20% with USAA's SafePilot. However, it's important to note that Progressive's rates may increase if your driving score is poor, while USAA guarantees that your rates will not increase due to your SafePilot score. When choosing between the two programs, you should also consider other factors such as customer service, availability, and overall cost.
Lawyer's Role in Auto Insurance Claims
You may want to see also
Progressive vs USAA: Customer and Industry Reputation
Progressive and USAA are two of the biggest insurers in the industry, and both have their pros and cons.
USAA is only available to military members, veterans, and their families, whereas Progressive is available to all. USAA has been rated higher than Progressive in customer service, claims handling, and customer loyalty. USAA also has lower average auto insurance rates, with an average of $875 annually compared to Progressive's $1,334. USAA also has better ratings for overall customer satisfaction and claims satisfaction.
However, Progressive has a wider range of coverage options and discounts, and is a good choice for high-risk drivers, including those with a DUI on their record. Progressive also has a highly-rated mobile app and offers a 'Name Your Price' tool that helps users find a policy that meets their budget.
Both companies have strong reputations and are considered two of the highest-rated car insurance companies.
Newer Cars: Cheaper Insurance?
You may want to see also
Frequently asked questions
Progressive's average rate for car insurance is $2,030 per year, or $169 per month, for full coverage. This is slightly more expensive than the national average.
Progressive offers liability-only car insurance, which is the cheapest type of car insurance. Progressive's liability-only insurance costs $697 per year on average.
Progressive's rates for married 60-year-old drivers are roughly $300 less per year than the national average.
