Go Auto's Comprehensive Approach: Renters Insurance Included

GoAuto Insurance is a car insurance company that offers basic and affordable coverage options in Louisiana, Nevada, Ohio, and Texas. The company is family-oriented and community-driven, providing flexible payment options and a user-friendly mobile app for its customers. GoAuto does not offer renters insurance, as it only provides coverage for vehicles.

Go Auto Insurance's customer service

Go Auto Insurance is committed to providing accessible customer support, which is operational 24 hours a day. Customers can reach out to the support team through multiple channels, including phone, online, and in-person at local offices.

The Go Auto customer service phone number is (833) 700-0000, which can be used for general inquiries and claims. The company's website also allows customers to manage their policies, make payments, and file claims.

Go Auto maintains local offices where customers can speak directly with agents for those who prefer in-person service. This multi-channel approach ensures that every policyholder can receive assistance in their preferred manner, whether digital or face-to-face.

Go Auto offers several convenient payment options, including online payments, phone payments, and in-person payments at any Go Auto office. The company provides a grace period after the payment due date, typically ranging from 10 to 15 days, during which policies remain active even if payment has not been received.

While Go Auto Insurance offers competitive rates and accessible customer service, online reviews reveal mixed customer experiences, particularly concerning claim handling and customer support. Some customers have expressed dissatisfaction with delays in claim processing and communication.

Go Auto's customer service team is ready to help customers navigate the car insurance quote process or answer any questions they may have. The company believes in superior customer service and access for its customers, providing assistance where and when it works best for them.

The Go Auto website and mobile app further enhance accessibility, allowing customers to chat with customer service, access their accounts, make payments, get quotes, and report claims at their convenience.

Go Auto's family-oriented business model prioritizes its customers, aiming to provide affordable car insurance options with custom payment plans and no expensive add-ons. The company's direct-to-consumer model eliminates commissioned agents, helping to keep costs low for its customers.

Overall, Go Auto Insurance strives to provide responsive and accessible customer service to meet the diverse needs of its policyholders.

Go Auto Insurance's payment options

Go Auto Insurance offers several payment options to accommodate the diverse financial situations of its policyholders. The company provides a direct-to-consumer model, allowing customers to pay without going through commissioned agents, which helps keep costs low. Here is an overview of the payment options available:

Online Payments

Go Auto Insurance accepts payments through its website, which supports full payments and instalment plans. Customers can log in to their online portal to make payments at any time. The company also offers a mobile app for policy management, claims, and payments.

Phone Payments

Payments can also be made over the phone by providing banking or credit card information to a customer service representative. Go Auto's customer service team is available 24 hours a day, ensuring help is always available.

In-Person Payments

For those who prefer to handle transactions in person, Go Auto Insurance maintains local offices where customers can make payments directly. This option caters to those who prefer a more traditional, face-to-face approach to managing their finances.

Grace Periods

Go Auto Insurance provides a grace period for overdue payments, typically ranging from 10 to 15 days after the payment due date. During this grace period, policies remain active, giving customers a buffer to make payments without risking policy lapse.

Go Auto Insurance is committed to providing flexible payment options and accessible customer support to meet the diverse needs of its policyholders. With these payment options, customers can choose the method that best suits their preferences and financial circumstances.

Go Auto Insurance's coverage options

GoAuto Insurance is a family-oriented and community-driven company that provides car insurance in Louisiana, Nevada, Ohio, and Texas. They are known for their competitive rates and superior customer service. GoAuto offers a range of coverage options to their customers, including:

Bodily Injury and Liability Coverage

This type of coverage protects you in case you are at fault in an accident and someone else is injured. It covers the medical expenses of the injured person up to the limits of your policy.

Property Damage Liability

If you are at fault in an accident and damage someone else's vehicle or property, this coverage will pay for the repairs up to the limits of your policy.

Personal Injury Protection (PIP)

PIP covers your own medical expenses and certain other expenses if you or your passengers are injured in an accident.

Medical Payments (MedPay)

Similar to PIP, MedPay covers medical expenses for you and your passengers in the event of an accident.

Uninsured or Underinsured Motorist Coverage

This coverage protects you if you are in an accident with a driver who does not have insurance or has insufficient insurance. It helps pay for the damage to your vehicle.

Collision Coverage

Collision insurance covers the cost of repairs to your vehicle if you are at fault in an accident. Without this coverage, you would have to pay for these repairs out of pocket.

Comprehensive Coverage

Comprehensive coverage is for damage to your vehicle that is not caused by an accident. This includes incidents such as inclement weather, vandalism, or theft.

GoAuto also offers flexible payment options and a user-friendly mobile app. Their direct-to-consumer model eliminates the need for commissioned agents, helping to keep costs low for their customers.

Go Auto Insurance's pros and cons

Go Auto Insurance is a legitimate car insurance company that offers basic and affordable coverage options. Here are some pros and cons to help you decide if Go Auto Insurance is right for you:

Pros:

• Physical locations for in-person payments: Go Auto maintains physical locations, allowing customers to speak with representatives in person and make payments at these brick-and-mortar sites.
• Highly-rated mobile app: The Go Auto mobile app is highly rated for being user-friendly and helpful. It allows users to access their policies, change information, file claims, and ask questions.
• User-friendly website: The Go Auto website is available in both English and Spanish, making it versatile and inclusive for many of its policyholders. It also offers an online quote function, allowing users to quickly find out how much they would pay for a policy.

Cons:

• Limited availability: Go Auto Insurance is currently only available in Louisiana, Nevada, Ohio, and Texas.
• Lack of explanation of coverage options: Go Auto's website does not provide a clear explanation of the coverage options available, making it challenging for potential customers to make an informed decision.
• Poor customer service reviews: Go Auto has received numerous negative reviews from customers, citing frustrations with the company's handling of claims and communication.
• Not rated by AM Best: Go Auto Insurance has not been rated by AM Best for financial strength, which may be a concern for some potential customers.

Go Auto Insurance's claims process

Go Auto Insurance offers car insurance in Louisiana, Nevada, Ohio, and Texas. The company provides a range of options for filing a claim, including online, over the phone, or in person at one of their physical locations. Here is a detailed overview of the Go Auto Insurance claims process:

Step 1: Gather Information and Evidence

If you are involved in an accident, it is important to gather as much information as possible. Take photos of the damage to all vehicles involved and document the location, date, and time of the accident. It is also essential to exchange information with all parties involved, including contact details and insurance information. Additionally, make note of the number of people in each vehicle.

Step 2: Report the Accident

Regardless of who is at fault, it is crucial to report the accident to Go Auto Insurance as soon as possible. You can do this by filing a claim through their website, mobile app, or by calling their toll-free telephone number at 1-888-566-5505. Their phone lines are open Monday to Friday from 8:30 am to 5:30 pm, and on Saturdays from 10:00 am to 2:00 pm.

Step 3: Provide Claim Details

When filing your claim, you will need to provide Go Auto Insurance with detailed information about the accident. This includes the date, time, and location of the accident, as well as a description of what happened. You will also need to provide your policy number and information about the other drivers involved, including their names, contact information, and insurance details. If you have taken photos or gathered any other evidence, be sure to submit those as well.

Step 4: Track Your Claim

Once you have filed your claim, you can track its status through the Go Auto Insurance mobile app or by contacting their customer service team. They are available 24 hours a day, 7 days a week, by calling (833) 700-0000.

Step 5: Follow Up

If needed, follow up with Go Auto Insurance to ensure your claim is being processed in a timely manner. You can also contact their customer service team with any questions or concerns you may have during the claims process.

Go Auto Insurance strives to provide accessible and responsive customer support. However, it is important to note that some customer reviews mention delays in claim processing and dissatisfaction with communication during the claims process. Therefore, it is essential to carefully review your policy and understand the coverage provided before filing a claim.

Frequently asked questions