Hippo is a tech-based insurance company that offers home insurance and, in partnership with Metromile, bundled auto and home insurance. Hippo does not offer auto insurance by itself, but it does provide home insurance for as little as $101 per month on average. The company was founded in 2015 and is headquartered in Palo Alto, California, with additional offices in Texas.
Characteristics | Values |
---|---|
Auto Insurance Availability | Not available |
Home Insurance Availability | Available |
Home Insurance Average Monthly Rate | $101 |
A.M. Best Rating | A- |
Customer Service Reviews | Poor |
Underwriters' NAIC Complaint Index | High |
Home Insurance Add-ons | Extended replacement cost, home office equipment, etc. |
Umbrella Insurance Availability | Available in select areas |
Bundled Auto and Home Insurance | Available in 8 states through a partnership with Metromile |
What You'll Learn
Hippo does not offer auto insurance
Hippo's home insurance rates are cheap, averaging $101 per month. The company also offers condo insurance to protect your vacation home. In addition, Hippo has partnered with Metromile to offer bundled auto and home insurance in eight states: Arizona, California, Illinois, New Jersey, Oregon, Pennsylvania, Virginia, and Washington.
Hippo's home insurance includes standard coverages such as dwelling, personal property, loss of use, and liability. You can also purchase umbrella insurance to help pay for costs that exceed your policy limits. Various add-ons are available, including extended replacement cost and home office equipment coverage.
Hippo has mixed reviews from customers. While it has an A- rating from A.M. Best, indicating good financial stability, it has received several customer complaints through the Better Business Bureau. Some customers have praised Hippo's low rates and speedy response times during the claims process, while others have had negative experiences with the claims department.
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Hippo offers home insurance at an average of $101/month
Hippo is a fast-growing, tech-based company that offers home insurance at an average of $101 per month. It does not offer auto insurance and only sells home insurance policies. With an A- rating from A.M. Best, Hippo demonstrates good financial stability.
Hippo's home insurance includes standard coverages such as dwelling, personal property, loss of use, and liability. Additionally, Hippo provides complimentary smart home monitoring systems to detect water leaks, carbon monoxide, smoke, and motion, offering a smart home discount on premiums annually.
Hippo's website offers home insurance quotes, articles on homeowners insurance basics, and a Hippo Home app for customer service, coverage review, and policy management. The company also provides customer support through live chat, email, and telephone.
Hippo's home insurance is affordable, but it has received customer complaints, particularly regarding poor customer service and claims handling. Despite this, Hippo's home insurance is worth considering for those seeking smart home technology and extra coverage for home office and electronic equipment.
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Hippo offers condo insurance
Hippo does not offer auto insurance, but it does provide condo insurance to protect your vacation home.
Hippo is a fast-growing, tech-based company that does not use traditional agents. It has an A- rating from A.M. Best, indicating good financial stability. The company was founded in 2015 by Assaf Wand, a former McKinsey consultant, and launched in Palo Alto, California.
Hippo's website can provide you with home insurance quotes from third-party partners. The company also has articles outlining the basics of homeowners insurance and how it works.
Hippo's condo insurance is part of its focus on homeowners and condo-owners insurance. The company also offers landlord insurance and is rolling out renters insurance.
Hippo's home insurance rates are affordable, averaging $101 per month. You can get various home insurance add-ons with Hippo, including extended replacement cost and home office equipment coverages.
The company has several customer complaints registered with the Better Business Bureau. Its underwriters, Topa and Spinnaker Insurance Companies, have a high complaint index score from the National Association of Insurance Commissioners, indicating poor claims handling.
Hippo provides customer support through live chat, email, and telephone. You can file a claim online or by phone, and a representative will guide you through the claims process, including booking temporary housing if needed.
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Hippo has poor customer reviews
Hippo Insurance Services is a fast-growing tech-based company that does not offer auto insurance. However, it has received poor customer reviews for its home insurance services.
Hippo home insurance reviews on the Better Business Bureau (BBB) website average 1.67 out of 5 stars, with many customers complaining about poor customer service and claims handling. One customer complained about their adjuster ignoring their phone calls and only responding when they called from a different number. Another customer experienced issues with their policy being cancelled without notification, while others had issues with unexpected increases in their deductible and premium.
Hippo's underwriters, Topa and Spinnaker Insurance Companies, have also received a high number of complaints relative to their size, according to data from the National Association of Insurance Commissioners. This indicates further issues with poor claims handling.
Despite the poor reviews, some customers have praised Hippo for its competitive pricing, fast and easy purchase process, and responsive customer service. One customer praised Hippo for providing normal insurance rates, which were $3000 lower than other companies after they had two water claims in 2018. Another customer praised the company for its excellent service and highly recommended Hippo Insurance to family and friends.
Overall, while Hippo has received some positive feedback, the majority of customer reviews highlight issues with poor customer service, unexpected changes to policies, and poor claims handling.
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Hippo offers discounts for smart home devices
Hippo does not offer auto insurance. However, it does provide home insurance, including condo insurance for vacation homes, at competitive rates. In fact, Hippo's home insurance rates are about 40% cheaper than the national average.
Hippo offers a range of discounts to its home insurance customers, including for smart home devices. Customers receive a discount for activating smart home devices, which help to monitor and protect homes and prevent issues such as water damage, fires, and break-ins. Hippo provides all customers with basic smart home devices, free of charge. These devices include sensors that detect smoke and carbon monoxide, water leaks, and motion, as well as alerts monitored through an app on your phone. Customers can also opt for professional monitoring, which includes 24/7 alerts with emergency dispatch.
In addition to the smart home discount, Hippo offers other discounts such as the Loss-Free Discount, New Business, Renewal Business, Theft Protection Devices, Affinity Discount, Hail Resistant Roof Discount, and Companion Policy Discount. These discounts help Hippo customers save money on their home insurance premiums.
While Hippo does not offer auto insurance or auto and home insurance bundles, it provides affordable and comprehensive home insurance with a focus on modern technology and customer convenience.
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Frequently asked questions
No, Hippo does not offer auto insurance.
Yes, Hippo offers home insurance.
The average monthly rate for Hippo home insurance is $101.
Hippo has an A- rating from AM Best.
No, Hippo does not offer auto and home insurance bundles as they do not offer auto insurance.