Paul Sanchez
USAA, or the United Services Automobile Association, offers customer service by phone and email. The USAA customer service phone number is 1-800-531-8722 or 210-531-8722. Their customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone, with the longest wait times on Mondays and the shortest on Sundays.
| Characteristics | Values |
|---|---|
| Customer Service Phone Number | 1-210-531-8722 or 800-531-8722 |
| Customer Service Availability | Monday to Friday from 7:00 am to 6:30 pm in every time zone |
| Average Hold Time | Less than 1 minute |
| Average Call Time | 7 minutes |
| Best Day to Call | Monday |
| Email Address | [email protected] |
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What You'll Learn
USAA customer service phone number
The USAA, or the United Services Automobile Association, offers customer service via phone, email, and live chat.
Phone
The USAA customer service phone number is 1-800-531-8722 or 1-210-531-8722. The phone line works with AT&T, Sprint, T-Mobile, and Verizon. The customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone. However, hours of operation may vary by department. The longest wait times are on Mondays, while the shortest are on Sundays. The average hold time is less than 1 minute, and the average call time is 7 minutes.
When you call, be prepared to provide the following information to identify yourself as a customer: first and last name, phone number, address, or zip code. If you are not a member, you can press 1 for other assistance.
To email USAA customer support, you need to log in to your USAA account on their website. Once logged in, look for the "Contact Us" button located in the top right corner. From there, choose the topic related to your inquiry and select "Email Us" as your preferred contact method. The best email to contact USAA is [email protected].
Live Chat
USAA also offers live chat support on their website.
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USAA customer service opening hours
USAA, or the United Services Automobile Association, offers customer service via phone and email.
USAA's customer service phone line is available Monday to Friday from 7:00 am to 6:30 pm in every time zone. However, hours of operation may vary by department. The best number to call is 1-210-531-8722 or 1-800-531-8722. The longest wait times are on Mondays, while the shortest are on Sundays, with an average hold time of less than 1 minute and an average call time of 7 minutes.
To email USAA customer support, you need to log in to your USAA account on their website. Once logged in, you can find the "Contact Us" button in the top right corner. From there, you can choose the topic related to your inquiry and select "Email Us" as your preferred contact method. The best email to contact USAA is [email protected].
USAA also offers a Roadside Assistance phone number, which is 1-210-531-8722.
While some customers have praised USAA's customer service, others have expressed dissatisfaction, citing issues with claim disputes, insurance claims, and lack of response.
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USAA customer service email
USAA, or the United Services Automobile Association, offers customer service via phone and email.
USAA's customer service phone number is 1-210-531-8722, or 800-531-8722 (toll-free). Their customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone, with the longest wait times on Mondays and the shortest on Sundays. The average hold time is less than 1 minute, and the average call time is 7 minutes.
To email USAA customer support, you will need to log in to your USAA account on their website. Once logged in, look for the "Contact Us" button located in the top right corner. From there, choose the topic related to your inquiry and select "Email Us" as your preferred contact method. The best email to contact USAA is [email protected], which 98% of customers use to address their issues and concerns.
USAA also has a mailing address and fax number, as well as 24/7 roadside assistance.
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USAA customer service reviews
USAA, or the United Services Automobile Association, offers customer service via phone and email. Their customer service phone line operates from 7:00 am to 6:30 pm, Monday to Friday, in every time zone, although hours may vary by department. The recommended number to call is 1-800-531-8722 or 210-531-8722, with an average hold time of less than 1 minute and an average call time of 7 minutes.
Reviews of USAA's customer service are mixed. On Trustpilot, several reviews describe the customer service as "non-existent", with some customers reporting issues with receiving funds and others feeling that the company is uninterested in their issues once they have their money. One customer reported that they were still waiting for a quote after answering all the required questions. However, other reviews on the same site praise USAA's service, with one long-time customer saying they had nothing but great experiences and would highly recommend them.
On PissedConsumer, USAA's customer service is rated at 1.5 out of 5 stars, with most customers reporting dissatisfaction. However, some customers have reported feeling very satisfied after talking to customer service representatives, praising their quick response times and helpful guidance.
On Glassdoor, USAA has a higher-than-average score of 3.7 out of 5 stars from 99 customer service representative professionals. The company's overall rating is 3.6 out of 5 stars, and they are praised for offering "world-class benefits" and "amazing workplace amenities". San Antonio is the top-rated location by customer service representative employees.
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USAA customer service identity verification
USAA customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone. The longest wait times are on Mondays, while the shortest are on Sundays. The average hold time is less than 1 minute, and the average call time is 7 minutes.
To contact USAA customer service, you can call them at 1-210-531-8722 or 800-531-8722. When you call, be prepared to provide the following information to verify your identity: first and last name, phone number, address, or zip code. You may also be asked to enter your USAA or Social Security Number to confirm that you are a member.
If you prefer to contact USAA by email, you will need to log in to your USAA account on their website. Once logged in, look for the "Contact Us" button in the top right corner. From there, you can choose the topic related to your inquiry and select "Email Us" as your preferred contact method. The best email address to reach USAA is [email protected].
In some cases, you may also be able to verify your identity by mail. You will need to wait 5 to 10 days to receive a letter with instructions on how to enter a verification code. Alternatively, you can visit usaa.com/verify to verify your identity online.
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Frequently asked questions
USAA customer service is available Monday to Friday from 7:00 am to 6:30 pm in every time zone.
The best number to call USAA customer service is 800-531-8722.
The average hold time is less than 1 minute.
The longest wait times are on Monday, while the shortest are on Sunday.
The average call time is 7 minutes.
