Jeffrey Wade
SafeAuto Insurance Company is a Columbus, Ohio-based insurance group founded in 1993. It offers auto insurance in 20 states, including California, Pennsylvania, and Texas. The company has a poor customer service reputation and limited coverage options. It specialises in working with high-risk drivers who have incidents on their records and may struggle to find coverage elsewhere. SafeAuto offers several ways to contact them regarding insurance-related needs, including a customer service telephone number, an email address, and a postal address. While the company does not provide direct instructions for canceling a policy, customers can reach out to their customer service line or email for more information.
| Characteristics | Values |
|---|---|
| Customer Service | Poor |
| Customer Satisfaction | Low |
| Mobile App Experience | Poor |
| Customer Complaints | High |
| Average Rating | 1.9/5 |
| NAIC Rating | 7.61 |
| BBB Rating | A+ |
| Number of States Available | 20 |
| Types of Insurance | Auto, Home, Life, Business, Motorcycle, Commercial Auto, Individual Term Life, Accident Medical Expense Coverage, Supplemental Medicare Insurance |
| Discounts | Multi-vehicle, Homeowner, New Business Transfer, Senior, Military, Qualified Driving Course, Multi-policy, Dynamic Drive Program, Safe Driving Record, Safety Equipment, AutoPay, Prior Coverage |
What You'll Learn
SafeAuto's poor customer service reputation
SafeAuto Insurance Company is a Columbus, Ohio-based insurance group founded in 1993. The company has garnered a poor customer service reputation, with sources reporting that SafeAuto receives a high number of customer complaints.
SafeAuto's customer service team has been described as incompetent, with customers reporting that their simplest questions could not be answered. Customers have also complained about the company's billing and communication, with some reporting that they were charged fees that they should not have been charged. One customer reported that they were charged a fee for cancelling their insurance.
The SafeAuto mobile insurance app has received negative reviews from customers, with Android users giving it a rating of 3.5 out of 5, and Apple users giving it a rating of 1.7 out of 5. Users have reported issues with basic functionalities like logging in and bill pay.
In addition to poor customer service, SafeAuto has also been criticised for its limited coverage options and high premiums. The company specialises in working with high-risk drivers who may struggle to find coverage elsewhere, and its rates are higher than average for drivers with clean records.
Overall, SafeAuto's poor customer service, limited coverage options, and high premiums have led to a low customer satisfaction rating.
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SafeAuto's limited coverage options
SafeAuto is a Columbus, Ohio-based insurance group founded in 1993. It offers auto insurance in 20 states, including California, Pennsylvania, and Texas. The company has an A+ rating from the Better Business Bureau (BBB) but has received poor reviews from customers, with an average rating of 1.9/5.
SafeAuto specializes in providing insurance for high-risk drivers who have incidents on their records and may struggle to find coverage elsewhere. This includes drivers with multiple accidents or DUIs. The company offers SR-22 coverage for drivers whose state requires their insurer to file an SR-22 on their behalf.
SafeAuto provides the minimum liability insurance required by each state, as well as full coverage, which includes collision and comprehensive insurance. However, its coverage options are limited, with few add-ons available. The company does not offer accident forgiveness or gap insurance.
SafeAuto customers can add the following coverages to their insurance policies:
- Accidental death benefit
- Roadside assistance
- Towing and labor
- Rental reimbursement coverage
SafeAuto also offers a ForeverCar service plan through one of its insurance partners. This plan includes:
- Emergency roadside assistance
- Mechanical breakdown coverage
- Rental car reimbursement
- Emergency travel expense reimbursement
SafeAuto does not sell homeowners, renters, health, or motorcycle insurance directly. Instead, it partners with third-party providers for these types of insurance.
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SafeAuto's high-risk driver speciality
SafeAuto is a Columbus, Ohio-based insurance group founded in 1993. It offers policies in 28 states, including California, Texas, Florida, and New York, though it only offers auto insurance in 20 states.
SafeAuto has an average rating of 1.9/5 from users and an NAIC rating of 7.61, indicating that it has more than nine times as many customer complaints as the average competitor, adjusted for size. It also has a poor customer service reputation and limited coverage options.
However, SafeAuto specializes in working with high-risk drivers who have incidents on their records, such as multiple accidents or DUIs, and might struggle to find coverage elsewhere. The company offers high-risk coverage, also known as non-standard insurance, to drivers who are considered more likely to file claims due to factors like their driving record, age, or credit history.
High-risk drivers often face challenges in obtaining affordable car insurance, but SafeAuto provides an option for those who need it. Being considered a high-risk driver can result from various factors, including a history of accidents, speeding tickets, DUI/DWI convictions, young or inexperienced drivers, or poor credit.
While SafeAuto may be an option for high-risk drivers, it is important to note that their rates are higher than average, especially for drivers with clean records. Additionally, SafeAuto is only available in a limited number of states, so it is essential to check if it is an option in your area.
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SafeAuto's discounts and how to qualify
SafeAuto offers a variety of discounts to its customers, although the availability of these discounts varies by state. Here are some of the main SafeAuto discounts and how to qualify for them:
Multi-Vehicle Discount
If you insure more than one vehicle with SafeAuto, you may qualify for a discount on your insurance premium.
New Business Transfer Discount
Switching to SafeAuto from another insurance provider could make you eligible for a discount.
Homeowner Discount
If you purchase SafeAuto homeowners insurance, you can get a discount on your auto insurance. This discount also applies if you have SafeAuto renters insurance.
Policy Business Transfer Discount
This discount is available for drivers who switch to SafeAuto from another insurer.
Driver Improvement Course Discount
This discount is offered to drivers aged 55 or older who take a driver improvement course.
Safe Driver Discount
SafeAuto may offer discounts to drivers with clean driving records who haven't had any accidents or moving violations in a certain period, usually three to five years.
Accident-Free Discount
SafeAuto may also provide discounts for drivers who have been accident-free for three to five years.
Defensive Driving Course Discount
Taking a defensive driving or driver safety course can make you eligible for a discount, depending on your state.
Good Student Discount
SafeAuto offers a discount of up to 25% for teen drivers who maintain good grades. This discount may last until the student turns 25.
Student Away at School Discount
If one of the operators of a covered vehicle is a student under 25 who only uses the car during school vacations and holidays, you may qualify for this discount.
SafeAuto's Discounts Vary by State
It's important to note that the availability of these discounts and the specific eligibility criteria may differ depending on the state you live in. Be sure to check with a SafeAuto agent or review their website for the most accurate and up-to-date information about their discounts and qualification requirements.
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SafeAuto's contact information
SafeAuto is an insurance company that offers policies in 28 states, including California, Texas, Florida, and New York. The company is based in Columbus, Ohio, and was founded in 1993. SafeAuto has received an A+ rating from the Better Business Bureau (BBB) and is accredited by them.
SafeAuto offers auto insurance, home insurance, and more. The company provides basic homeowners insurance policies and coverage for renters. Their policies cover personal belongings, appliances, furniture, electronics, decor, tools, toys, and games. SafeAuto also covers medical bills and legal fees for guests who are injured or whose property is damaged while visiting the insured's home.
SafeAuto's customer service team can be reached via phone or email. Their customer service phone number is 1-(800)-723-3288, and their email address is [email protected]. The physical address for customer service inquiries is:
Customer Service
PO Box 3199
Winston-Salem, NC 27101 - 3199
SafeAuto also has a mobile app that allows customers to view coverages, ID cards, documents, and policy details, as well as make payments, sign up for push notifications, file a claim, and chat with a customer service representative.
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Frequently asked questions
You can contact Safe Auto Car Insurance by phone, email, or mail. Their general customer service line is (800) 723-3288, but you can also reach out to the corporate line at (614) 231-0200 if you need to escalate an issue. You can also send an email to [email protected].
You can file a claim with Safe Auto Car Insurance by calling (800) SAFEAUTO, or (800) 723-3288, and pressing "3" to be transferred to the company's 24-hour-a-day claims department.
To cancel a Safe Auto policy, you can call or write to Safe Auto with the date you wish your coverage to end. You will be charged a $25 cancellation fee, though Safe Auto may refund part of your policy premium on a prorated basis.
Safe Auto has a poor customer service reputation, with customers citing delays and denials of claims as common problems.
Safe Auto offers auto insurance, home insurance, motorcycle insurance, commercial auto insurance, individual term life insurance, accident medical expense coverage, and supplemental Medicare insurance.
