U-Tow, We-Cover: Understanding Usaa's Towing Insurance Benefits

USAA offers roadside assistance for military and veteran families, which includes towing services. This can be added to a USAA auto policy for around $12 to $24 per year, depending on the policy and location. USAA roadside assistance covers towing up to 50 miles, as well as fuel delivery, tire replacement, jumpstarts, and lockout services. To request roadside assistance, USAA members can call 1-800-531-8555, submit an online claim, or use the USAA mobile app.

USAA roadside assistance costs

USAA roadside assistance is provided by Cross Country Motor Club in most states, and by Cross Country Motor Club of California in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming.

USAA's roadside assistance includes:

• Towing to the nearest repair facility
• Jump-starting
• Flat-tire changes
• Winching
• Lockout assistance

What's not included:

• Towing beyond the nearest authorized repair facility
• The cost of fuel for fuel delivery
• The cost of repair parts

USAA's roadside assistance is meant to help drivers in need of immediate rescue, but it usually does not pay for the underlying problem, such as engine repairs or a battery that needs replacing.

You can request roadside assistance from USAA through the USAA mobile app, on the USAA website, or by calling 800-531-8555.

What is covered by USAA roadside assistance

USAA roadside assistance is available to military personnel and their families. It costs between $12 and $24 per year, or $1 to $2 per month, depending on your location and policy. It covers:

• Towing to the nearest repair facility, up to 50 miles
• Jump-starting
• Fuel delivery (but not the cost of the fuel)
• Flat-tire changes (but not the cost of the spare tire)
• Lockout assistance
• Winching
• Labour for tyre changes

USAA roadside assistance does not cover:

• The cost of fuel
• Spare tyres
• Major repairs due to engine failure or structural damage
• Replacement keys

How to request USAA roadside assistance

USAA offers 24/7 roadside assistance to its members, which includes towing services. To request roadside assistance, you can:

• Call 800-531-8722 and speak with an agent.
• Submit an online claim.
• Submit a claim through the USAA mobile app.

USAA roadside assistance costs between $12 and $20 per year, or between $1 to $2 per month, depending on your state and car. It can be added to your new or existing USAA car insurance policy.

USAA roadside assistance covers:

• Towing up to 50 miles.
• Jump-starting.
• Fuel delivery.
• Tire changes.
• Lockout assistance.
• Winching.

USAA roadside assistance wait times

USAA offers 24-hour roadside assistance to its members, which includes towing services. However, the wait times for this service can vary.

USAA's roadside assistance is provided through Cross Country Motor Club, Inc. in most states. Members can request roadside assistance online, through the USAA mobile app, or by calling their customer service number. While the company does offer 24-hour assistance, there have been reports of delays and long wait times, sometimes exceeding 4 hours.

Various factors can affect the wait time for USAA's roadside assistance. One factor is the location of the nearest available tow truck or service provider. In some cases, they may be as far as 45 minutes away, and the time taken to notify and prepare the service provider can add to the wait. Traffic conditions can also impact the time it takes for the tow truck to reach the member.

It is important to note that USAA's roadside assistance is intended for vehicle breakdowns that are not related to a car accident or collision. Additionally, there are limitations to the service, such as a cap on the number of claims that can be filed within the policy period.

While USAA offers a cost-effective option for roadside assistance, members should be aware of the potential for longer wait times and delays, especially if a speedy response is a priority.

USAA roadside assistance customer reviews

USAA's roadside assistance is available for $12 to $20 per year and can be added to a new or existing USAA car insurance policy. It covers towing, fuel delivery, locksmithing services, flat-tire changes, jump-starting, and more.

USAA's roadside assistance has received mixed reviews. Some customers have praised the company for its low prices, ease of access, and range of services. However, others have criticised the company for its slow response times and lack of communication.

One customer reported that they had to wait 12 hours for a tow truck after being told that no nearby providers could help. Another customer experienced a wait time of four hours for lock services. Multiple customers have also reported issues with USAA's customer service, with some claiming that the company failed to return their calls or address their concerns.

In contrast, some customers have had positive experiences with USAA's roadside assistance. One customer shared that they received help within a reasonable time frame, while another highlighted the convenience of being able to request assistance through the USAA mobile app.

Overall, while USAA's roadside assistance offers a good range of services at a low price, there are some concerns about the speed of response and the level of communication provided.

Frequently asked questions