Jane Dotson
USAA is an organisation founded by military members for military members. It offers a mobile app that gives users convenient and secure account access from their mobile devices. The app allows users to manage their finances, insurance and more. Users can do things like transfer money, pay bills, deposit cheques, get an auto ID card, request roadside assistance and report a claim. The app is available on the Apple and Google Play stores.
| Characteristics | Values |
|---|---|
| Available on | App Store and Google Play Store |
| Purpose | Manage finances, insurance, etc. |
| Security | PIN, Touch ID, Face ID, or device biometrics |
| Search | Smart search and chat |
| Widgets | View balance and transaction history |
What You'll Learn
USAA app features
The USAA Mobile App offers a range of features to help users conveniently and securely manage their accounts and policies. Here is an overview of the key features available on the USAA app:
Banking
The app allows users to manage their finances easily. They can pay bills, send money via Zelle®, deposit checks, transfer funds, and locate nearby ATMs. These features provide users with a simple and efficient way to handle their banking needs.
Insurance
The insurance section of the app enables users to access various insurance-related services. They can obtain an auto ID card, request roadside assistance, and report a claim. This feature simplifies the process of managing their insurance policies and provides quick access to essential services.
Security
The USAA app prioritizes security and offers multiple options for secure login. Users can set up a PIN, use device biometrics (such as Touch ID® or Face ID®), or utilize device-specific credentials to access their accounts safely. This ensures that their information remains protected.
Search and Chat
The app incorporates a smart search feature that allows users to find the information they need quickly. Additionally, it provides a chat function, enabling users to get assistance and connect with customer support effortlessly.
Widgets
The USAA app also includes widgets that provide users with convenient access to their financial information. They can view their account balance and transaction history directly on their device's home screen, eliminating the need to navigate through multiple screens.
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USAA app security
The USAA Mobile App provides secure account access from your mobile device. Users can manage their finances, insurance and more. The app features a range of security measures to protect user data and privacy.
Firstly, users can secure their accounts by using a PIN, Touch ID, Face ID, or device biometrics to log in. This ensures that only authorised individuals can access the app. Additionally, USAA offers two-factor authentication, which requires a security code to be sent each time the account is accessed from a new device or location. This adds an extra layer of protection for sensitive information.
Data encryption is also employed to safeguard information during transmission. Users can also request the deletion of their data at any time. The app collects data such as location and personal information, which is used to provide services and improve the app's functionality.
USAA also offers the Security360 system, a comprehensive home security solution that protects against theft, fire, and water damage. This system includes motion sensors, entry sensors, water leak detectors, and smoke alarm listeners. It provides 24/7 professional monitoring and emergency dispatch services, ensuring that users' homes are secure even when they are away.
While the app provides robust security features, some reviews highlight concerns about data sharing practices and the impact on user experience. It is important for users to understand the data being collected and how it is shared with third parties.
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USAA app ratings
The USAA app has received mixed reviews from its users. While some users have praised the app for its convenience, security, and ease of use, others have criticised it for its poor functionality and customer service.
The app has received a Safety Score of 18.3/100 and a Legitimacy Score of 99.4/100 on Justuseapp.com. The app has an average user rating of 3.6/5 on WalletHub.
Positive Reviews
Users who gave the app a positive rating have praised its convenience and ease of use. One user described it as the "best banking and insurance app" they have ever used. The app's security features, such as PIN and Touch ID, have also been well-received. Other positive reviews highlight the app's ability to manage finances, insurance, and investments in one place. The "add a transaction" feature has also been highlighted as one of the best features of any banking app.
Negative Reviews
On the other hand, negative reviews of the app have criticised its poor functionality and customer service. One user mentioned that the app is "positively awful", while another stated that the app has "lost its way in customer service". Several users have also reported issues with the app's performance, including frequent errors and long wait times for transactions to be completed. Some users have also reported issues with the app's user interface, claiming that it is "not user-friendly" and "confusing".
Overall
Overall, the USAA app has received mixed reviews from its users. While some users have found it to be convenient and secure, others have encountered issues with its functionality and customer service. It is important to note that individual experiences with the app may vary, and USAA may have addressed some of the issues mentioned in the reviews.
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USAA app availability
The USAA Mobile App is available for both iOS and Android devices. It gives you convenient and secure access to your USAA account from your mobile device. With the app, you can manage your finances, insurance and more.
The app features include:
- Banking: Pay bills, send money with Zelle®, deposit cheques, transfer funds and locate an ATM.
- Insurance: Get an auto ID card, request roadside assistance and report a claim.
- Security: Use a PIN, Touch ID® or Face ID® to securely log on to the app.
- Search: Find what you need with smart search and chat.
- Widgets: View your balance and transaction history on your home screen using widgets.
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USAA app issues
The USAA app has experienced a few issues in the past, with users reporting problems with logging in, mobile check deposits, and accessing their accounts. Users have also reported app crashes and issues with the app scanning checks for mobile deposits.
USAA has acknowledged these issues and has provided troubleshooting steps to help users resolve some of the problems. These include:
- Restarting the app
- Restarting the device
- Updating the app
- Clearing the app cache
Users have also been advised to contact USAA support if the issues persist, as they could be due to server or app problems.
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Frequently asked questions
The USAA SafePilot app is a telematics program that uses your smartphone to track certain driving behaviours and awards a discount based on how you drive.
The app monitors hard braking, phone use, and hands-free calls when determining your discount.
The highest discount you can earn with USAA’s SafePilot program is 30%, depending on how you drive, along with a 10% participation discount.
The USAA SafePilot app may be worth it for those who are happy to deal with the program’s downfalls and are eligible for USAA insurance coverage.
