Ticket Insurance: Is Vivid Seats Covered?

Vivid Seats offers ticket insurance through Allianz Global Assistance, which is the licensed producer and administrator of Allianz Travel Insurance products. Allianz Ticket Protection can reimburse 100% of your purchase if you can't attend an event due to a covered illness, injury, traffic accident, or other unexpected emergencies. Vivid Seats also provides a 100% Buyer Guarantee, ensuring that your tickets are valid and delivered on time, and offers hassle-free assistance and award-winning customer service throughout the ticket-buying process.

Allianz Ticket Protection

Vivid Seats offers Allianz Ticket Protection for customers who want to insure their tickets. Allianz Global Assistance is the licensed producer and administrator of Allianz Travel Insurance products. The company has a 95% customer satisfaction rating and an award-winning assistance team that is available to help anytime, anywhere. Allianz Ticket Protection can reimburse 100% of your purchase if you can't attend an event due to a covered situation. This includes unforeseen emergencies such as serious illness or injury, traffic accidents, urgent home repairs, legal proceedings, and more.

Allianz Global Assistance is a trusted name in the specialty insurance and assistance industry, with over 55 million people choosing them annually to protect their event ticket purchases, travel plans, registration fees, and more. Their event ticket insurance product, Event Ticket Protector™, provides coverage for a number of unforeseen circumstances that may prevent you from attending an event. These include serious illness or injury, traffic accidents, mechanical breakdown, airline delays, termination of employment, and issues with your home or business.

The cost of Allianz Ticket Protection is typically a small percentage of your ticket price, and it is available to select at checkout. Benefits, limits, and exclusions may vary depending on your plan and state of residence, so it is important to carefully review your Certificate of Insurance/Policy for complete details. Allianz Ticket Protection provides peace of mind and a reactive solution for dealing with unanticipated circumstances that may impact your ability to attend an event.

In addition to Allianz Ticket Protection, Vivid Seats also offers a 100% Buyer Guarantee, ensuring that your tickets will be valid and delivered on time. If an event is cancelled with no rescheduled date, you will receive full compensation for the purchase price, including delivery charges. Vivid Seats also provides hassle-free assistance and industry-leading customer service to ensure a smooth and enjoyable purchase experience for their customers.

Illness, injury, or accident

Vivid Seats offers Allianz Ticket Protection, which can reimburse 100% of your purchase if you cannot attend an event due to a covered illness, injury, or traffic accident. Allianz Global Assistance is the licensed producer and administrator of Allianz Travel Insurance products, and the company has a 95% customer satisfaction rating. Allianz Ticket Protection can protect you from a wide range of unexpected emergencies, including illness or injury to you, an event companion, or a family member.

Vivid Seats understands that unexpected emergencies can arise, and their 100% Buyer Guarantee ensures that your tickets will be valid and delivered on time. If your event is rescheduled, your tickets will still be valid, and if you cannot make the new date, you can easily resell your tickets on the Vivid Seats platform. Vivid Seats also offers a full refund if your event is officially cancelled with no rescheduled date.

In addition to ticket protection, Vivid Seats prioritizes privacy and security, ensuring that your personal and private information remains confidential. They also offer a loyalty program, Vivid Seats Rewards, where you can earn a Reward Credit after your 10th ticket purchase, essentially giving you your 11th ticket for free.

It is important to note that benefits, limits, and exclusions of ticket insurance may vary based on your plan and state of residence, so be sure to review your plan documents carefully. If you are not satisfied with your purchase, you typically have 15 days or more to request a refund, provided you have not started the event or initiated a claim.

Urgent home repairs

Vivid Seats offers Allianz Ticket Protection, which can reimburse 100% of your ticket purchase if you cannot attend due to an urgent home repair that is necessary to prevent severe damage.

• Home repair loans: These are loans specifically designed to cover the cost of urgent home repairs. Some loans may be government-backed or offered by local or state governments. For example, the US Department of Housing and Urban Development (HUD) offers loan and assistance programs for home repairs and improvements, such as the HUD Title 1 Property Improvement Loan.
• Home Equity Line of Credit (HELOC): A HELOC allows you to tap into the value of your home to cover repair costs. Interest rates on HELOCs are often lower than other financing options, and the open line of credit provides flexibility in covering varying repair costs. However, be aware that borrowing against home equity can put your home at risk if you are unable to repay the loan.
• Insurance claims: Depending on the cause of the damage and your insurance policy, you may be able to file an insurance claim to cover the cost of repairs.
• Grants: In some cases, you may qualify for grants or government aid to help cover the cost of urgent home repairs. These may be available at the federal, state, or local level, and eligibility requirements can vary.
• Reverse mortgages: If you are a homeowner over the age of 62, you may qualify for a reverse mortgage, such as the Home Equity Conversion Mortgage (HECM) program. This allows you to withdraw some of your home's equity to use for home maintenance, repairs, or living expenses.

Legal proceedings

Vivid Seats offers Allianz Ticket Protection, which can reimburse 100% of your purchase if you cannot attend an event for a covered reason. Covered reasons include legal proceedings, which are situations where you are legally required to attend court on the day of the event. This is one of several reasons for which you can make a claim, including serious illness or injury to yourself, a family member, or an event companion, or if you are required to be present for urgent home repairs.

Allianz Ticket Protection is offered by Vivid Seats to give customers peace of mind when purchasing tickets. The company understands that life is unpredictable and wants to remove any anxiety from buying tickets online. Vivid Seats has strong relationships with licensed, certified, and professional ticket sellers, and all sellers are rigorously evaluated. The company also guarantees that tickets are valid and authentic, and that private and personal information remains secure.

Allianz Global Assistance is the licensed producer and administrator of Allianz Travel Insurance products, which are underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on the state of residence and plan chosen. Allianz Global Assistance is an affiliate of Jefferson Insurance Company, but the insured does not receive any special benefit due to this affiliation. Allianz has a 95% customer satisfaction rating and an award-winning assistance team available anytime, anywhere.

If you are not satisfied with your Allianz Ticket Protection, you may be able to request a refund within 15 days of purchase, provided you have not started your event or initiated a claim. After this period, premiums are non-refundable. It is important to carefully review the plan documents for specific benefits, limits, and exclusions, which may vary depending on the state of residence.

In addition to Allianz Ticket Protection, Vivid Seats offers a 100% Buyer Guarantee, ensuring that tickets will be valid and delivered on time. If an event is rescheduled, customers do not need to take any additional steps as their tickets will still be valid for the new date. If an event is cancelled without a rescheduled date, customers will receive full compensation for the purchase price, including delivery charges, or a credit for a future purchase. Vivid Seats also provides hassle-free assistance for customers who cannot attend an event or have extra tickets, guiding them through the ticket upload and secure payment process.

Pregnancy or childbirth

Vivid Seats offers Allianz Ticket Protection, which can reimburse 100% of your purchase if you can no longer attend an event due to a covered illness, injury, traffic accident, or other valid reasons. Pregnancy or childbirth-related situations are covered under this insurance plan. Specifically, you are covered if you find out you are pregnant after purchasing the insurance plan or if you need to be present for the birth of a family member's child.

To be eligible for reimbursement, you must have purchased the Event Ticket Protector at checkout. In the event that you can no longer attend due to a covered reason, you would need to contact the insurer, Allianz Global Assistance, online or by phone, to initiate the claims process. It is important to note that Allianz Global Assistance is a third-party insurance company, and Vivid Seats is unable to speak to their specific terms and conditions.

Vivid Seats also has a 100% Buyer Guarantee, which ensures that your tickets will be valid and delivered on time. If an event is cancelled without a rescheduled date, you will receive full compensation for the purchase price, including delivery charges, or a credit for a future purchase. However, it is important to note that, as per their Sales Terms and Conditions, all sales are final, and refunds are typically not issued unless the event is officially cancelled or postponed by the venue, team, or performer.

If you are unable to attend an event due to pregnancy or childbirth and did not purchase the Event Ticket Protector, you can still list your unwanted tickets for sale on the Vivid Seats website. Their customer service team is available to assist you with any concerns or issues that may arise during the ticket reselling process.

Frequently asked questions