Sun Country Airlines offers a flexible flight change policy, allowing customers to make changes to their bookings online or by calling customer service. Changes made more than 60 days before departure are free of charge, while changes made closer to the departure date may incur a fee. The airline also offers a 24-hour flight change policy, where changes made within 24 hours of booking and at least seven days before departure are not subject to a change fee. In addition, Sun Country Airlines provides a change without a fee service, allowing passengers to modify their tickets without incurring a change fee.
Characteristics | Values |
---|---|
How to change your flight | You can change your flight by calling Sun Country customer service or online. |
Online change process | Open Sun Country Airlines website or mobile application, click on "Manage booking", type the booking code or e-ticket number with the passenger's last name, click on the search icon, click on the flight change option, choose the new flight, make the payment (if applicable) and confirm. |
Applicable fees | Changes made 60 or more days before departure are free of charge. Changes made 59-14 days before departure will incur a change fee of $36-$70 per segment. Changes made 13-0 days before departure will incur a change fee of $79-$150 per segment. |
Change fee waiver | Purchasing a Change Fee Waiver at the time of booking allows you to make a one-time modification without a change fee, as long as you make the changes up to 1 hour before your first flight’s departure. |
Flight vouchers | If your new airfare is cheaper, you will be issued a flight voucher to be used for travel within 1 year from the date of purchase. |
Changes due to illness | If you’re unable to travel due to illness or incapacity, Sun Country may extend the validity period of your ticket for up to 30 days. You must provide a written certificate from a physician. |
Changes due to COVID-19 | If you change the flight due to COVID-19, you don't have to pay the flight change cost but you must present the related document to the airline. |
What You'll Learn
Cancelling a Sun Country flight
Sun Country Airlines is an ultra-low-cost airline carrier that offers full comfort at affordable prices. It is a customer-centric company that aims to support passengers in every way possible. This includes a simple cancellation policy.
If you cancel your flight within 24 hours of purchasing your ticket, you are eligible for a full refund, provided the ticket is refundable. If you cancel after 24 hours, you may have to pay a cancellation fee, but other taxes can be refunded. You can cancel your flight on the Sun Country Airlines application or online via the "Manage My Travel" option.
If you are cancelling within 60 days of departure, Sun Country Airlines will not charge a change or cancellation fee. You can make these changes online via the "My Trips" section on the website. If you are cancelling between 59 and 14 days before departure, the change fee is $50 per direction. For last-minute cancellations, less than 14 days in advance, a $100 change fee will apply.
If you are cancelling due to illness or incapacity, Sun Country may extend the validity period of your ticket for up to 30 days beyond the original limit. You will need to provide a written certificate from a physician. The certificate must specify that you are unable to travel due to your illness or incapacity and must be endorsed by a Sun Country agent.
Sun Country Airlines also offers a 'change without a fee' service. If you change or cancel your ticket more than 60 days before departure, no fee is incurred. You can make these changes by providing your booking details in the "My Trips" section on the website.
If you are cancelling a non-refundable ticket, you will be charged a cancellation fee of $200 for domestic flights and up to $400 for international flights, depending on your flight class.
If you are unsure about your cancellation, Sun Country Airlines has a 24-hour flexible booking policy. You can get a full refund for your booking if you cancel within 24 hours of booking and at least 7 days before departure.
Navigating the ICW Insurance Claims Process: Sending Bill Reconsiderations
You may want to see also
Changing a Sun Country flight online
Steps to Change Your Sun Country Flight Online:
- Visit the Sun Country Website or Mobile Application: Start by accessing the Sun Country platform of your choice, either through their official website or by downloading and opening their mobile application on your device.
- Locate the Manage Booking Option: Once you have entered the platform, look for the "Manage Booking" or "Manage My Trip" option. This is usually located on the homepage or under your account settings.
- Enter Your Booking Information: You will need to input your booking or reservation code, along with the passenger's last name. This information can be found on your e-ticket or booking confirmation.
- Review Your Booking Details: After entering the correct information, your booking details will appear. Review these details to ensure they are accurate.
- Select the Flight Change Option: On the booking details page, you should see an option to "Change Flights" or "Edit Booking." Click on this option to initiate the flight change process.
- Choose Your New Flight: A list of available flights will be displayed. Select the flight that you would like to switch to, ensuring that it matches your desired date, time, and destination.
- Proceed to Payment: If there is a fare difference or a change fee applicable, you will be directed to the payment page. Complete the payment and confirm your new flight selection.
- Receive Confirmation: Once the payment is processed, you will receive a confirmation message or email, along with an updated e-ticket, reflecting your new flight details.
Key Points to Remember:
- It is important to review Sun Country's flight change policy before making any modifications to your booking. The airline has specific rules regarding change fees and deadlines.
- Sun Country offers a 24-hour grace period for flight changes without any fees. If you change your flight within 24 hours of booking (and at least seven days before departure), you will not be charged a change fee.
- The change fee amount varies depending on how early you make the change. Changes made 59-14 days before departure typically incur a lower fee than changes made within 13-0 days of departure.
- If your new flight selection is cheaper than the original, you may be issued a flight voucher or credit that can be used for future travel within a specified period.
- For same-day flight changes, additional conditions apply. The original and new flights must have the same route, number of stops, and departure/arrival airports.
- If you booked through a travel agent or a third-party website, you may need to contact them directly to make changes to your Sun Country flight.
Changing a Sun Country flight by phone
First, you will need to call the Sun Country customer service line. The number varies depending on your location, but you can find it on the official Sun Country website or through a simple online search. It is recommended to have your booking details ready before calling.
Once you have connected with a customer service representative, inform them that you need to change your flight. They will ask for your booking details, which may include your booking code, e-ticket number, and/or passenger information such as name and contact information.
Provide the agent with your new travel dates and/or destination. They will assist you in finding an alternative flight that aligns with your updated plans. Keep in mind that flight changes are subject to availability, especially if you are changing your flight at short notice.
After selecting your new flight, the agent will inform you of any change fees or fare differences that may apply. Sun Country's change fees vary depending on how early you make the change. Changes made 60 or more days before departure are typically free of charge. For changes made closer to your travel date, a change fee may apply, ranging from $36 to $79 per segment, depending on the timing.
Additionally, if your new flight is more expensive than your original booking, you will need to pay the fare difference. On the other hand, if your new flight is cheaper, Sun Country will issue you a flight voucher for the difference, which you can use for future travel within a specified period, usually one year from the date of purchase.
Once you have confirmed the changes and agreed to any applicable fees, the agent will process the changes and provide you with a new booking confirmation. Make sure to note your new flight details, including the date, time, and any other relevant information.
After completing the phone call, you should receive an updated itinerary via email and/or text message, depending on the contact information associated with your booking. It is always a good idea to review this new itinerary to ensure that all the changes have been made correctly.
Remember that Sun Country's policies may change, so it is recommended to refer to their official website or contact their customer service team directly for the most up-to-date information regarding flight changes.
Unraveling the Meaning of 'Wrap' in Insurance: A Comprehensive Guide
You may want to see also
Sun Country's 24-hour flight change policy
Sun Country Airlines offers a 24-hour change policy that allows customers to make changes to their reservations within 24 hours of booking without incurring a change fee. This policy applies to all flights, including international and domestic flights. However, there are a few eligibility requirements that must be met:
- The flight must be operated by Sun Country Airlines.
- The scheduled departure date must be booked at least 168 hours (7 days) in advance.
- The itinerary must include no more than 9 passengers.
- The reservation must not be booked through miles or a discounted fare.
If you need to change your flight within 24 hours of booking, you can do so online or by calling Sun Country's customer service. To make changes online, go to the Sun Country Airlines website, click on the "Manage Travel" or "My Trips" option, enter your booking information, and follow the prompts to change your flight. If you prefer to make changes over the phone, call Sun Country's customer service line and provide your booking reference number or confirmation number. The customer service representative will assist you in making the changes to your reservation.
It is important to note that Sun Country's change policy may vary depending on the specific fare type and the circumstances surrounding the request for changes. The amount of the change fee also depends on the fare type purchased and the time of the change request. Sun Country Airlines charges fees for making changes to your reservation, and these fees can vary depending on how far in advance of your scheduled departure you make the change. If you change your flight at least 60 days before your departure, you may not have to pay a change fee. For changes made between 59 and 14 days before departure, the change fee is typically $50. For last-minute changes made within 13 days of departure, the change fee is usually $100.
Navigating the Ambulance Bill: A Step-by-Step Guide to Submitting Your Claim to Insurance
You may want to see also
Sun Country's COVID flight change policy
Sun Country COVID Flight Change Policy
Sun Country Airlines has implemented a flexible flight change policy to accommodate passengers affected by COVID-19. The policy includes the following:
- Change fees waived: Sun Country Airlines is waiving all change fees for passengers who wish to change their flights due to COVID-19. However, passengers may have to pay the difference in fare if the new flight is more expensive.
- Change eligibility: Passengers who booked their flights on or before March 31, 2022, are eligible to make changes to their flights without incurring any fees.
- Rebooking options: Passengers who wish to change their flights due to COVID-19 can rebook for a future date or request a credit for future travel. The credit is valid for one year from the date of issue.
- Health and safety measures: Sun Country Airlines has implemented various health and safety measures to protect its passengers and employees from COVID-19. These measures include requiring face masks on all flights, enhanced cleaning procedures, and social distancing protocols.
It is important to note that Sun Country's COVID-19 flight change policy may be subject to change as the situation with COVID-19 evolves. Passengers are encouraged to check for updates directly with the airline for the most up-to-date information.
In addition to its COVID-19 flight change policy, Sun Country Airlines also offers a 24-hour change policy, allowing customers to make changes to their reservations within 24 hours of booking without incurring a change fee. This policy applies to all flights, including international and domestic, as long as the scheduled departure date is booked at least 168 hours in advance.
To request a flight change, passengers can contact Sun Country customer service or make the change online through the "Manage Travel" section on the Sun Country website.
Comprehensive Guide to Purchasing 1 Cr Term Insurance
You may want to see also
Frequently asked questions
You can change your Sun Country flight by calling Sun Country customer service or online via the “My Trips” tab on the Sun Country website. You will need your booking code or e-ticket number and the passenger's last name.
Sun Country Airlines has a flexible change policy. Changes made 60 or more days before departure are free of charge. Changes made 59-14 days before departure will incur a change fee of $36-$50 per segment. Changes made 13-0 days before departure will incur a change fee of $79-$100 per segment.
Yes, you can. If you are unable to travel due to illness or incapacity, Sun Country will extend the validity of your booking for up to 30 days beyond your ticket's original validity period. You must provide a written certificate from a physician stating that you are unable to travel due to your illness or incapacity.