Orlando Harmon
Flow Insurance is a digital-first business that offers flexible car insurance policies. The company aims to help motorists save on their insurance by implementing a self-service process, which means customers don't need to call to get the coverage they need. Flow Insurance's phone lines are only used to assist with making a claim on a policy. To get through to their claims team, customers can call 0800 030 4897.
| Characteristics | Values |
|---|---|
| Contact by phone | No phone number found |
| Contact by email | Yes, via a form |
| Contact by post | Not found |
| Contact by live chat | Not found |
| Phone line usage | Only for claims |
| Self-service business model | Yes |
| Annual insurance policy | Yes |
| Monthly insurance policy | No |
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What You'll Learn
Flow Insurance phone number
Flow Insurance is a digital-first business that offers flexible car insurance policies. The company has a self-service business model, which means that it does not have a call centre and you cannot get assistance with queries regarding a quote over the phone. However, Flow Insurance does have a phone line to assist customers in making a claim on their policy. The Flow Insurance phone number for claims is 0800 030 4897.
If you have a question about your policy or need assistance with something specific, you can reach out to Flow Insurance's customer support team by email or by filling out a form on their website. When contacting Flow Insurance, make sure you provide accurate information, as this will affect your quote and your ability to make a claim later. Some of the key details you'll need to provide include your No Claims Bonus (NCB), premiums, coverage details, excess, and exclusions.
It is worth noting that, as of December 14, 2023, Flow Insurance no longer provides monthly subscription car insurance. The company still offers annual car insurance policies and is known for its competitive pricing. Flow Insurance is underwritten by Liverpool Victoria Insurance Company Limited and adheres to the Financial Conduct Authority's requirements.
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Contacting Flow Insurance
Flow Insurance is a digital-first business that offers flexible car insurance policies. The company has a self-service business model, which means that customers do not need to deal with anyone over the phone to get the coverage they need. Instead, Flow Insurance's phone lines are reserved for assisting customers in making a claim on their policy. Therefore, if you need to make a claim, you can call their claims team on 0800 030 4897.
As a digital-first company, Flow Insurance encourages customers to manage their policies online. This includes reviewing quotes, making payments, and accessing policy documentation. By eliminating the need for a call centre, Flow Insurance aims to reduce overhead costs and pass those savings on to its customers in the form of cheaper premiums.
However, if you have questions, need assistance, or want to provide feedback, you can reach out to Flow Insurance's customer support team via email or by filling out a form on their website. When contacting them, remember to provide accurate information, as this will affect your quote and your ability to make a claim later. Key details to have on hand include your No Claims Bonus (NCB), premiums, coverage details, excess, and exclusions.
Additionally, it is important to note that as of December 14, 2023, Flow Insurance no longer provides monthly subscription car insurance. They continue to offer annual car insurance policies, known for their competitive pricing, particularly for younger drivers and learners on a lower income.
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Making a claim
Flow Insurance is a digital-first business that offers flexible car insurance policies. The company uses its phone lines solely for assisting customers in making a claim on their policy. To get through to their claims team, you can call 0800 030 4897.
Before calling to make a claim, there are a few things you should do. Firstly, ensure that you and your passengers are safe. It is important to note that your claim does not need to be reported immediately. However, when you do report it, you will need to provide certain details, so it is helpful to make a record of the following:
- The time, date, and location of the incident.
- What happened, including any relevant details such as injuries or damage.
- Names and contact details of the other driver(s) and any witnesses.
- Licence plate numbers of the other cars involved.
- Pictures of any damage.
Additionally, when contacting insurance companies, it is crucial to provide accurate information. Some key details that may be required include:
- No Claims Bonus (NCB): A discount received for having a clean driving history.
- Premiums: The total cost of the insurance and what payment options are available.
- Coverage Details: Ensure you understand what situations are covered by your insurance policy.
- Excess: Know how much you will have to pay in the event of a claim.
- Exclusions: Understand what is not covered by the policy, such as specific accidents, natural disasters, or damage due to misuse.
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$22.09 $23.39
Flow Insurance reviews
Flow Insurance has received largely positive reviews from customers and has proven to be a popular choice for those seeking greater flexibility with their car insurance. As of December 14, 2023, Flow Insurance ceased offering monthly subscription car insurance and renters insurance. However, they continue to provide annual car insurance policies and maintain their popularity due to competitive pricing. Flow is a digital-first business offering flexible car and home insurance policies. Their self-service model eliminates the need for a call centre, allowing them to reduce overheads and offer cheaper premiums to customers. Flow is marketed as an affordable option for younger drivers, learners, and those with lower incomes.
While Flow Insurance has positive reviews, it may not always offer the best premiums for car insurance coverage. This is because car insurance prices are influenced by various factors unique to each individual, such as the car, age, driving test location, and desired level of coverage. As a result, customers may find better deals with different insurers at different times, as companies compete to offer attractive rates.
Flow Insurance is underwritten by LV Insurance (Liverpool Victoria Insurance Company Limited), which has consistently received high customer reviews and is a trusted insurance provider in the UK market. As of September 2023, 10% of new Flow annual car insurance policyholders paid £259 or less per year for coverage. The exact cost of a Flow annual car insurance policy will vary depending on individual factors.
Regarding customer service, Flow Insurance primarily operates as an online insurer, with phone lines dedicated only to assisting with claims. Their claims team can be reached at 0800 030 4897. This approach enables them to provide competitive prices, although some customers may prefer discussing their quote over the phone. While Flow aims to simplify the process of obtaining coverage, some have encountered challenges, such as difficulties with activation codes and registration pages, as evident in online forums.
Overall, Flow Insurance has received positive feedback for its competitive pricing, ease of setting up policies, and positive customer experiences. However, there have been some criticisms regarding wait times for call centres and pricing for certain individuals. As of now, there is limited information available regarding other contact methods for Flow Insurance besides their phone line for claims.
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Monthly subscription insurance
Flow Insurance is a digital-first business that offers flexible car insurance policies. As of December 14, 2023, Flow Insurance no longer provides monthly subscription car insurance. However, they do offer annual car insurance policies with the option to pay for your coverage on a monthly basis. Flow Insurance's phone lines are only for assisting with claims on your policy, and they do not provide support for queries regarding quotes.
If you are interested in monthly subscription insurance, there are other providers that offer this service. For example, Veygo offers monthly rolling subscriptions with no annual contract or financial penalties for cancellation. Cuvva provides short-term car insurance for up to 28 days with flexible policies and no hidden fees or interest. Jurny is another option, offering pay-as-you-go car insurance where you pay a small monthly fee plus a rate per mile driven. These alternatives may be worth considering if you are specifically looking for a monthly subscription insurance plan.
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Frequently asked questions
Flow Insurance uses its phone lines only for claims. To get through to their claims team, call 0800 030 4897.
No, Flow Insurance does not offer assistance with quotes over the phone.
Yes, you can contact Flow Insurance by email for general queries and assistance.
When contacting Flow Insurance, make sure you provide accurate information, as this will affect your quote and your ability to make a claim later. Some of the key details you’ll need to provide include your No Claims Bonus (NCB), premiums, coverage details, excess, and exclusions.
