Kemper Auto Insurance: Contacting The Provider

Kemper Auto Insurance offers a range of contact options for customers, including phone, email, and postal mail. The Kemper Direct Customer Service phone number is 800-437-8394, with a hold time of up to 3 minutes. The average call time is 1 minute, and customers are advised to have their first and last name, phone number, and order ID ready to verify their details. The email address for general enquiries is [email protected], and the mailing address for filing claims is P.O. Box 2843, Clinton, IA 52733. For roadside assistance support, the number to call is 1234 12345, and for towing reimbursement, it's 12 345.

Contacting Kemper Direct Customer Service

Kemper Direct offers a range of options for customers to get in touch with their customer service team. The company provides different phone numbers and email addresses for various departments to ensure customers can easily connect with the right team.

Phone Support

The Kemper Direct customer service phone number is 1-800-437-8394. This is the most commonly used method of contact, with 75% of consumers using this number to address their issues and concerns. The average hold time is up to 3 minutes, with the longest wait times on Fridays and the shortest on Sundays. The average call time is 1 minute. When calling, be prepared to provide your first and last name, phone number, or order ID for identification purposes.

For reporting claims, the Kemper Insurance phone number is 1-800-353-6737. This line is available 24 hours a day, and you can speak to a claims representative from Monday to Friday, 9 am-7 pm Central Time, and on Saturday from 11 am-6 pm Central Time.

If you suspect insurance fraud, the dedicated phone number to reach the Kemper Insurance team is 1-866-372-8383.

Email Support

The best email address to reach Kemper Direct customer service is [email protected], used by 69% of customers. You can also reach them at [email protected]. When sending an email, it is recommended to provide as much detail as possible about your problem or query to help the support team provide an effective solution.

Mailing Address

The mailing address for filing claims is:

Kemper Insurance

P.O. Box 2843

Clinton, IA 52733

Corporate Office Address

The corporate office is located at:

200 East Randolph Street

Suite 3300

Chicago, IL 60601

United States

Reporting a claim

To report a claim to Kemper, you can call, email, or write to the company. The Kemper Insurance phone number for claims is 1-800-353-6737. You can also call the Kemper Insurance headquarters at 1-866-860-9348 or 1-800-437-8394. The company's email address is [email protected], and its mailing address is P.O. Box 2843, Clinton, IA 52733.

When reporting a claim, it is important to have the following information on hand:

• Kemper policyholder's name
• Kemper policy number
• Description of the incident, damages, and injuries
• Date and time of the incident
• Contact information for drivers, passengers, and witnesses
• Police report (if available)
• Photos of vehicle damages or the scene of the accident

You should file your claim as soon as possible, even if you do not have all the necessary information. Once you have filed your claim, a claims adjuster will be assigned to you, and they will contact you by the next business day. They will explain the claim process and answer any questions. The adjuster will also let you know what kind of inspection you need and provide an estimate to assist you in scheduling repairs.

Contacting a Claims Representative

To contact a claims representative at Kemper, you can call, email, or write to the company. The Kemper customer service team is available 24 hours a day for customers who need to report a claim. The general customer service hours are between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday.

The best number to call for claims is 1-800-353-6737. This line is available Monday to Friday, 9:00 a.m.-7:00 p.m. Central Time, and Saturday, 11:00 a.m.-6:00 p.m. Central Time. If you have already filed your claim, you can contact your adjuster during local regular business hours, Monday to Friday, 8:00 a.m.-5:00 p.m.

When calling, be prepared to provide information to identify yourself as a customer, such as your first and last name, phone number, or order ID. It is also important to have the following items on hand:

• Kemper policyholder's name
• Kemper policy number
• Description of incident, damages, and injuries
• Date and time of the incident
• Contact information for drivers, passengers, and witnesses
• Police report (if available)
• Photos of vehicle damage or the scene of the accident

If you prefer to contact Kemper via email, the best address is [email protected]. This is the email address that most customers use to address their issues and concerns. The company can also be contacted at [email protected]. When writing an email, it is recommended to elaborate on your problem so that the support team can provide the most effective solution.

Contacting your adjuster

If you need to contact your adjuster, you can do so by calling 800-353-6737 during regular business hours, Monday to Friday from 8:00 am to 5:00 pm in your local time zone. Please have your adjuster extension and claim number ready.

If you have not yet filed your claim, a claims adjuster will be assigned to you and will contact you by the next business day to get the process started. You can file your claim here.

If you have already filed your claim, you can contact your adjuster during local regular business hours, Monday to Friday from 8:00 am to 5:00 pm.

You should file your claim as soon as possible, even if you do not have all the necessary information. Here is some of the information Kemper will typically ask for:

• Kemper policy information
• Your contact information
• Date and time of the incident
• Description of the incident
• Contact information for drivers, passengers, and witnesses
• Police report (if available)
• Photos of vehicle damage or the scene of the accident
• Description of damages to the vehicle or property
• Description of injuries

Your claims adjuster will work with you to determine the type of inspection needed. Here are some of the options:

• Your adjuster will provide a link to upload photos of the damage
• An appraiser will be assigned to inspect your vehicle
• An inspection will be performed by a Kemper Repair Network partner
• An inspection will be performed by your chosen repair shop

Your claims adjuster will provide an estimate and assist you in scheduling repairs. You have the choice of where to have your vehicle repaired. Kemper offers repair services through their Kemper Repair Network, or you may schedule your own repair service.

Contacting Kemper Direct Support Team

Kemper Direct offers a range of options for customers to get in touch with their support team. The company provides different phone numbers and email addresses for various departments to ensure customers can easily connect with the right team. Here's a detailed guide on how to contact the Kemper Direct Support Team:

Phone Support

The Kemper Direct Customer Service phone number is (800) 437-8394. This is the most commonly used method of contact, with 75% of consumers using this number to address their issues. The average hold time is up to 3 minutes, with the longest wait times on Fridays and the shortest on Sundays. When calling, be prepared to provide your first and last name, phone number, or order ID for identification purposes.

For claims-related inquiries, the dedicated phone number is 1-800-353-6737. If you suspect insurance fraud, the number to call is 1-866-372-8383. To connect directly with the Kemper Insurance headquarters, dial 1-866-860-9348.

Email Support

The best email address to reach Kemper Direct Customer Service is [email protected]. Alternatively, you can contact them at [email protected]. When sending an email, it is recommended to provide as much detail as possible about your issue or query. This helps the support team provide effective solutions and guide you on troubleshooting.

Mailing Address

If you prefer to send correspondence via mail, the Kemper Insurance corporate office is located at:

> Kemper Corporation, 200 East Randolph Street, Suite 3300, Chicago, IL 60601, United States.

There is a separate mailing address specific to filing claims:

> P.O. Box 2843, Clinton, IA 52733.

Business Hours

The Kemper Direct Support Team is available during specific business hours. The standard customer service hours are Monday through Friday, 8:00 AM to 5:00 PM local time. For reporting a claim, however, they offer a 24-hour service.

Additional Contact Options

In addition to the phone, email, and mailing options, Kemper Direct also provides other contact methods:

• Roadside Assistance Support: 1234 12345
• Towing Reimbursement: 12 345
• Auto, Home, and Commercial Vehicle Claims: 800-353-6737
• American Access Casualty: 630-645-7755
• Feedback and Suggestions: [email protected]

Frequently asked questions