
The Health Insurance Marketplace is a federal service that helps individuals, families, and small businesses compare health insurance plans, enroll in or change a health plan, and find out about tax credits for private insurance or health programs like Medicaid or the Children's Health Insurance Program (CHIP). The Marketplace is available online at HealthCare.gov and can be contacted by telephone 24 hours a day, 7 days a week. Additionally, some states, including New York, have their own Marketplaces. For those with Medicaid, it's important to understand the range of services provided and how to access them, which may be directly with a Medicaid card or through a managed care plan.
| Characteristics | Values |
|---|---|
| Who is eligible for Medicaid? | Low-income adults and children under the age of 19 |
| When can you apply for Medicaid? | Any time during the year |
| How to apply for Medicaid? | Visit New York State of Health to select and enrol in a health insurance plan |
| Helpline Number | (800) 541-2831 |
| Helpline Hours | Mon.-Fri. 8:00 AM - 8:00 PM, Sat. 9:00 AM - 1:00 PM |
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What You'll Learn

Medicaid eligibility criteria
To find the Health Insurance Marketplace number for Medicaid, you can contact your state's Medicaid agency or your Local Department of Social Services (LDSS). They can assist you in obtaining health insurance coverage and provide information about Medicaid eligibility.
Now, here is some information about the eligibility criteria for Medicaid:
Medicaid is a federal-state collaboration that, in conjunction with the Children's Health Insurance Program (CHIP), provides health coverage to millions of Americans, including children, pregnant women, parents, seniors, and individuals with disabilities. To be eligible for Medicaid, individuals must meet specific criteria, including financial and non-financial requirements.
In terms of financial eligibility, Medicaid is designed for people with low incomes. The income threshold for eligibility varies by state, and some states have more restrictive criteria than others. For example, New York's Medicaid program offers comprehensive health coverage based on age, financial circumstances, family situation, and living arrangements.
Non-financial eligibility criteria for Medicaid include age, citizenship, and residency. Individuals aged 65 and above or those with blindness or a disability may be eligible for Medicaid, with their eligibility typically determined using the income methodologies of the SSI (Supplemental Security Income) program. To qualify for Medicaid, one must generally be a resident of the state in which they are receiving Medicaid and either a US citizen or a qualified non-citizen, such as a lawful permanent resident.
Additionally, certain states may have unique eligibility criteria. For instance, youth formerly in foster care may be eligible for Medicaid coverage under specific provisions. It is essential to check with your state's Medicaid agency or LDSS to determine your specific eligibility status.
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How to apply for Medicaid
Medicaid is a federal and state program that provides health coverage for people with low incomes. The Children's Health Insurance Program (CHIP) is a similar program that provides coverage for children and teens up to age 19. Each state has its own requirements for Medicaid eligibility, which generally depend on income, age, family situation, and living arrangements.
To apply for Medicaid, you must be a resident of the state where you are applying for benefits. You can find your state's Medicaid agency by searching online or contacting your local Department of Social Services (LDSS). Your LDSS may also be able to assist you in obtaining health insurance coverage and provide information about other programs and benefits you may qualify for.
Once you have located your state's Medicaid agency, you can create an account with the Health Insurance Marketplace and fill out an application. If it appears that anyone in your household qualifies for Medicaid, your information will be sent to your state agency, and they will contact you about enrollment. When applying, you may need to provide certain information or documentation, such as proof of income, age, or family status.
In addition to the standard Medicaid program, some states offer alternative Medicaid programs with different eligibility requirements. These may include managed care plans, which allow you to access health services through a network of providers using your Medicaid card. Some services may have small co-payments, but these can often be waived if you cannot afford them.
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Medicaid helpline numbers
Medicaid is a joint federal and state program that provides comprehensive health coverage to eligible individuals and families. The program is administered by state Medicaid agencies, and the eligibility requirements and benefits offered may vary by state. To find the health insurance marketplace number for Medicaid in your state, you can follow these steps:
- Visit the official Medicaid website for your state: Each state has its own Medicaid website, which you can find by searching for "Medicaid" along with your state name.
- Look for a "Contact Us" or "Help" section: On the website, navigate to the section dedicated to contact information or customer support. This is typically where you will find the relevant phone numbers and other contact details.
- Note the helpline numbers: Under the "Contact Us" or "Help" section, you should be able to find the toll-free helpline numbers for Medicaid. These numbers can be used to inquire about eligibility, benefits, enrollment, and other related topics.
- Take note of other contact methods: In addition to helpline numbers, some state Medicaid websites may provide email addresses, physical addresses, or live chat options for assistance.
- New York State Medicaid:
- Medicaid Helpline: (800) 541-2831
- New York Medicaid Choice: 1-800-505-5678
- New York State Department of Health – Medicaid Managed Care: 1-800-343-9000
- Maryland: While I couldn't find a specific helpline number for Maryland, the Centers for Medicare and Medicaid Services is located in Baltimore, Maryland, and the address is 7500 Security Boulevard, Baltimore, Maryland 21244-1850.
- For other states, you can visit the official Medicaid website for your specific state or contact the Center for Medicaid and CHIP Services (CMCS) for further assistance.
Remember that eligibility and coverage details may vary by state, so it is essential to contact your state-specific Medicaid program or visit their official website for the most accurate and up-to-date information.
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Using your Medicaid card
Medicaid and the Children's Health Insurance Program (CHIP) provide free or low-cost health coverage to millions of Americans, including some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Medicaid pays for a wide range of services, depending on your age, financial circumstances, family situation, or living arrangements. These services are provided through a large network of healthcare providers that you can access directly using your Medicaid card or through your managed care plan if you are enrolled in managed care.
If you are enrolled in a health plan through Medicaid or CHIP, you can contact the member services phone number on your eligibility letter or the back of your enrollment card. This information should also be available on the websites of your health plan or Medicaid or CHIP agency. Your doctor or pharmacist may be able to answer questions about what services are covered. In an emergency, you should get care from the closest hospital that can help you.
If you need to fill a prescription and haven't received your enrollment card yet, check if your pharmacy accepts Medicaid, CHIP, or your health plan. If they do, take your eligibility letter and prescription to the pharmacy. They will try to fill it using the information in the letter. If they don’t have enough information, most pharmacies can give you enough medicine for 3 days. Call your Medicaid or CHIP agency or health plan for help getting the rest of your medicine. If your pharmacy doesn't accept Medicaid, CHIP, or your health plan, call the number on your eligibility letter to find a pharmacy you can use.
If you've been getting care from a provider who doesn't accept Medicaid, CHIP, or any of its health plans, you may be able to keep seeing that provider for a short time until you can find another provider. However, you need to ask your state's Medicaid or CHIP program, or the health plan you selected. Most Medicaid and CHIP programs and health plans have websites that tell you what providers are available.
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Renewing your health insurance
Medicaid is a federal and state-funded program that provides health coverage for millions of low-income Americans. The Affordable Care Act (ACA) expanded Medicaid eligibility in 2014 to include most people who are under 65 years old and earn at or below 133% of the federal poverty line. This amounts to about $22,000 for an individual or $42,000 for a family of four, including two children. Forty states and the District of Columbia have opted to provide this expanded coverage.
Medicaid covers a wide range of services, depending on your age, financial situation, family status, or living arrangements. These services are provided through a large network of healthcare providers that you can access directly using your Medicaid card or through your managed care plan if you are enrolled in one. Some services may have small co-payments, which can be waived if you cannot afford them.
To renew your health insurance through Medicaid, you can contact your Local Department of Social Services (LDSS) for assistance in obtaining health insurance coverage and information about other programs and benefits you may qualify for. You can also check your Medicaid notice or contact your state Medicaid office for more information. Additionally, the New York State Medicaid website provides information on how to renew your health insurance through New York Medicaid, Child Health Plus, and the Essential Plan.
It is important to note that Medicaid coverage varies from state to state and depends on the eligibility category of the enrollee. Traditional Medicaid programs typically cover basic services such as hospital stays, doctor visits, and nursing home care. However, due to the COVID-19 pandemic, there have been changes in Medicaid enrollment and eligibility requirements. The Families First Coronavirus Response Act of 2020 mandated that Medicaid coverage could only be discontinued if the enrollee requested it, moved out of state, or passed away. This provision expired on March 31, 2023, but states have been given some flexibility in phasing out continuous enrollment due to backlogs in processing eligibility recertifications. The deadline for all states to comply with Medicaid and CHIP eligibility requirements is December 31, 2026.
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Frequently asked questions
You can find your Health Insurance Marketplace number by contacting your insurance company or a SHOP-registered agent or broker.
The SHOP Call Center number is 1-800-706-7893.
The Helpline Hours for Medicaid are Monday to Friday from 8:00 AM to 8:00 PM, and Saturday from 9:00 AM to 1:00 PM.










































