Haris Ashley
If you're a Sprint customer and want to know if you have phone insurance, you can check if you have Sprint Complete, which is powered by Asurion, Sprint's trusted partner for protection and support. Sprint customers can also purchase Protection 360, which gives you access to both an insurance plan and a service contract plan. This includes coverage for accidental damage, loss, theft, and mechanical breakdown. The monthly cost for Protection 360 can range from $7 to $25 per device, depending on the device type.
| Characteristics | Values |
|---|---|
| Name of Insurance | Sprint Complete |
| Provider | Asurion |
| Coverage | Accidental damage, loss, theft, mechanical breakdown, cracked screen, water damage |
| Deductible | $50 or $100 |
| Other Benefits | ID theft protection, McAfee Security, unlimited screen protector replacements, tech support |
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What You'll Learn
- Sprint phone insurance is provided by a third-party company
- Protection 360 offers both an insurance plan and a service contract plan
- The insurance device protection plan covers accidental damage, loss, and theft
- The service contract device protection plan covers mechanical and electrical failure
- Discounts are available if you buy both the insurance and service contract device protection plans
Sprint phone insurance is provided by a third-party company
Sprint phone insurance is provided by third-party companies, such as Asurion, Assurant Solutions, and McAfee, Inc. These companies offer various protection plans and services for Sprint customers.
Asurion, for example, powers Sprint Complete, which provides protection and support for Sprint customers. They also administer Total Equipment Protection (TEP), which covers loss, theft, and liquid or physical damage. TEP includes the Sprint Protect app, which offers automatic backup of contacts, photos, and videos, as well as built-in security features.
Assurant Solutions provide the Assurant Advanced Protection Pack, which is available to Sprint customers. This pack includes four-peril coverage for loss, theft, accidental damage (including liquid damage), and out-of-warranty mechanical or electrical breakdown.
McAfee, Inc. provides the McAfee Security for T-Mobile app, which is part of the Protection 360 plan. This app offers privacy and identity protection, as well as safe browsing, antivirus, and malware protection.
It's important to note that these third-party companies have their own terms and conditions, coverage limits, and eligibility requirements. Sprint customers should carefully review the offerings from these providers to determine which insurance plan best suits their needs.
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Protection 360 offers both an insurance plan and a service contract plan
Protection 360™ is a phone insurance and protection plan offered by T-Mobile. It provides coverage for accidental damage, loss, and theft. It also covers mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps. The monthly cost for Protection 360™ ranges from $7 to $25 per device, depending on the device type.
The Insurance Device Protection Plan covers accidental damage, loss, and theft. This includes front screen and back glass repair. This plan is especially useful if you do not have protection from the manufacturer's warranty. For example, if you have a cracked screen, Protection 360™ can help you get it repaired or replaced as soon as the next day. This plan also includes McAfee Security for T-Mobile with ID Theft Protection, which secures your digital life with safe browsing, antivirus/malware protection, identity theft protection, and lost wallet protection.
The Service Contract Device Protection Plan covers mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and tech support. This plan is useful if you want to be covered for hardware service issues and want access to additional benefits like AppleCare Services for eligible Apple devices. If you have an Apple device, you can get service and technical support from Apple itself during the first 24 months from the date you enroll in Protection 360, as long as your plan coverage remains uninterrupted.
Protection 360™ is not required to activate service with T-Mobile, but it is highly recommended. Without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, or stolen, or if it suffers a mechanical breakdown. You can choose to buy a service contract from another provider, but if you want to enroll in the Insurance Device Protection Plan and receive the same discount, you must contact T-Mobile within 30 days of enrollment and show proof of your service contract.
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The insurance device protection plan covers accidental damage, loss, and theft
T-Mobile's Insurance Device Protection Plan, also known as Protection 360™, covers accidental damage, loss, and theft. This includes $0 front screen repairs and $29 back glass repairs for eligible smartphones through Assurant-authorized repair centers. It also includes McAfee Security for T-Mobile with ID Theft Protection, which offers safe browsing, antivirus/malware protection, identity theft protection, and lost wallet protection.
The plan provides coverage for up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss and theft. Once a claim is approved, a deductible based on the device tier and the type of claim, plus tax, will be collected via credit card, debit card, or eCheck. There is a $5 processing fee for mechanical and electrical failure exchanges through T-Mobile, but no processing fee for eligible hardware service claims handled by the manufacturer.
For BYOD (Bring Your Own Device) customers, the benefit starts after the manufacturer's warranty expires. To enroll a non-T-Mobile device in the Insurance Device Protection Plan and receive the same discount, visit a T-Mobile store or contact them within 30 days of enrollment. You must show proof of a service contract from another provider.
Sprint, now merged with T-Mobile, previously offered a similar device protection plan for $7 per month for prepaid coverage and $8 to $13 per month for postpaid coverage. This plan included protection from loss, theft, accidental damage, device malfunction, and threats to private data.
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The service contract device protection plan covers mechanical and electrical failure
If you're a Sprint customer, you can check if you have phone insurance by looking into Sprint's Total Equipment Protection (TEP) Plus. TEP Plus is a comprehensive protection service for your device, data, and virtually any connection to it. It covers loss, theft, damage, and device malfunction, including mechanical and electrical failure.
The Service Contract Device Protection Plan, also known as the Protection 360™ plan, provides coverage for mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps. This plan is separate from the Insurance Device Protection Plan, which covers accidental damage, loss, and theft.
With the Service Contract Device Protection Plan, you can make unlimited claims for accidental damage, including front screen and back glass repair, and mechanical and electrical failure. There is a limit of up to five total claims in any rolling 12-month period for loss and theft. A $5 processing fee is charged for mechanical and electrical failure exchanges through T-Mobile.
For eligible smartphones, $0 front screen repair and $29 back glass repair are available through Assurant-authorized repair centers. If you purchase Protection 360, Apple may provide service and technical support for eligible devices through AppleCare Service during the first 24 months from enrolment, as long as your plan coverage remains uninterrupted.
Additionally, Sprint customers can download the Sprint Total Equipment Protection App, which is available for Android 4.0 phones and above. This app allows customers to access their device's recovery features, providing an added layer of protection and support.
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Discounts are available if you buy both the insurance and service contract device protection plans
Sprint Complete is an insurance and service protection plan for select smartphones, tablets, and smartwatches. It is available for \$9 to \$17 per month, depending on the device. The plan includes features such as cracked screen repair for \$29, unlimited cloud storage, password protection, next business day replacement for lost or stolen devices, and on-demand tech support.
If you are looking for discounts on device protection plans, T-Mobile's Protection 360 offers a discount of up to \$1.50 on the Insurance Device Protection Plan when purchased together with the Service Contract Device Protection Plan. This discount is available in all states except New York, where the plans can be purchased separately. The Insurance Device Protection Plan covers accidental damage, loss, and theft, while the Service Contract Device Protection Plan covers hardware service issues, JUMP!® Upgrades, unlimited screen protector replacements, tech support, and McAfee Security.
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Frequently asked questions
Sprint phone insurance is provided by Asurion, a third-party company. You can contact Asurion or Sprint customer service to find out if you have phone insurance.
Sprint phone insurance covers accidental damage, loss, and theft. It also includes screen repair and replacement for eligible smartphones through Assurant-authorized repair centers.
The monthly cost for Sprint phone insurance can range from USD7 to USD25 per device, depending on the device type.
To file a claim, you can contact Asurion or Sprint customer service. You may need to provide information such as your device model, IMEI number, and proof of purchase.
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