Alyssa Lane
One Call Insurance offers a wide range of insurance products to its customers in the United Kingdom. The company provides insurance for cars, vans, motorbikes, and travel, as well as additional services such as temporary insurance, learner driver insurance, and breakdown cover. They pride themselves on their commitment to providing excellent customer service and ensuring that their team is well-trained and knowledgeable. Customers can reach out to One Call Insurance through their live chat service or by calling their support helpline. This insurance company is authorized and regulated by the Financial Conduct Authority, and any complaints or issues are addressed within 24 hours of receiving them.
| Characteristics | Values |
|---|---|
| Live Chat Availability | Monday to Friday 9am to 8pm, Saturday and Sunday 9am to 4pm |
| Phone Support | 01302 568224 or 01302 238856 (Monday to Friday 9am to 5:30pm) |
| Email Support | [email protected] |
| Renewal Notice Availability | At least 21 days before the renewal is due |
| Renewal Payment Methods | Card, Direct Debit |
| Complaint Resolution Time | Aim to resolve within 24 hours, or acknowledge in writing within 5 working days |
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What You'll Learn
Live chat with One Call Insurance
Live chat is one of the ways One Call Insurance offers support to its customers. The company is committed to providing the highest quality of service to its customers by working in an open and accountable way. The live chat service is available for customers to discuss their platinum policy or renewal. The live chat team can also help with arranging insurance.
The live chat service is available Monday to Friday, 9 am to 8 pm, and on Saturday and Sunday from 9 am to 4 pm. Outside of these hours, customers can call One Call Insurance to discuss their renewal or platinum policy.
One Call Insurance also offers support via email at [email protected]. The company aims to respond to all complaints and queries promptly and ensure any mistakes are rectified. If an agent is unable to resolve a complaint, they will refer it to their line manager.
One Call Insurance provides a wide range of insurance products to customers in the United Kingdom, including car, home, van, motorbike, and travel insurance. The company prides itself on its commitment to customer satisfaction and comprehensive coverage options, ensuring peace of mind for its clients.
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Phone call with an agent
To get in touch with an agent at One Call Insurance, you can call or use the live chat feature. The live chat is available Monday to Friday, 9 am to 8 pm, and on Saturday and Sunday from 9 am to 4 pm. If you'd prefer to call, the phone lines are open Monday to Friday, 9 am to 5:30 pm.
The number you should call depends on the nature of your query. For general queries, the number is 01302 238856. To discuss your platinum policy, call 01302 567820. If you'd like to discuss your renewal, the number to call is 01302 568224.
If you have a complaint, One Call Insurance asks that you first contact the appropriate department using the live chat service or by emailing [email protected]. If you are unable to resolve your complaint this way, you can call the company to speak to an agent.
Unoccupied Home Insurance is a specialised insurance product that needs to be handled by an agent. You can call One Call Insurance to discuss this.
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Renewal and payment methods
One Call Insurance offers a variety of contact methods for customers looking to renew their insurance policies or discuss payment methods. The company provides both traditional and online support options.
Online Support Options
One Call Insurance offers a range of online support options for customers looking to renew their policies or discuss payment methods:
- Customer Portal: Customers can manage their policies, view and renew their policies, update payment details, and access exclusive offers through the One Call Insurance customer portal. The portal offers 24/7 access to various tools and resources.
- Live Chat: One Call Insurance provides a live chat option for customers to discuss their existing policies, including renewals and payment methods. The live chat service is available Monday to Friday from 9 am to 8 pm, and on Saturdays and Sundays from 9 am to 4 pm.
Traditional Support Options
For those who prefer more traditional support, One Call Insurance also provides the following options:
- Phone Support: Customers can call One Call Insurance to discuss their existing policies, including renewals and payment methods. The phone number for this service is 01302 565521, and it is available Monday to Friday from 9 am to 5:30 pm. Please note that an administration fee of up to £42.50 may be applicable for using this service.
- Email Support: While One Call Insurance does not provide a direct email address, customers can log into their accounts on the company's website and access the Customer Portal to get in touch with the customer service team.
Payment Methods
One Call Insurance offers flexible payment methods to suit different customer needs. These include:
- Direct Debit: Customers can set up direct debit payments for their insurance policies, and the company will automatically renew the policy and send confirmation via email, along with the new insurance documents. Direct debit collections will continue on the same date as previously paid.
- Credit or Debit Card: For customers paying in full by credit or debit card, the full amount of the renewal premium will be debited from the account up to 5 days before the renewal date.
- Flexible Deposits: One Call Insurance accepts flexible deposits on payments, allowing customers to tailor their insurance plans to fit their budgets.
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Platinum policy
One Call Insurance offers a Platinum Club membership to its loyal customers. This membership includes comprehensive car insurance, free breakdown membership, and free legal cover. There are no contracts, and you can cancel your Platinum policy at any time without incurring cancellation fees.
To be eligible for the Platinum Club, you must meet certain criteria. Firstly, you must be an existing One Call car insurance customer. Additionally, you should not have had more than one fault claim in the last three years, and the car you wish to insure must not exceed a value of £45,000 (£70,000 if fitted with a tracking device).
As a Platinum Club member, you'll enjoy exclusive perks such as interest-free monthly payments. You also have the option to add additional cars to your policy from as little as £38.50 per month, if eligible. Furthermore, you can take advantage of the 24/7 customer portal to manage your policy or contact the dedicated Platinum club team by phone or live chat.
If you're a new customer interested in joining the Platinum Club, you can speak to the renewals team when your first renewal is due, and they'll check your eligibility.
To get in touch with One Call Insurance regarding the Platinum Club or any other queries, you can use their customer support options. They have a customer portal and live chat feature on their website. While they don't provide a direct email address for customer care, you can email [email protected] for queries related to privacy policies or data protection. For urgent matters, you can call their customer service phone number: +44 203 738 7300.
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Complaints
One Call Insurance offers several methods for customers to get in touch with their customer support team and resolve their complaints.
Firstly, customers can contact the appropriate department using the live chat service on the company's website. Alternatively, customers can email One Call Insurance at [email protected] or [email protected] (for queries regarding Privacy Policy or Data Protection). The company aims to reply to emails promptly.
One Call Insurance also provides a 24/7 helpline for customers to report an incident related to their Home Insurance or Car Insurance. The phone number to contact customer service is +44-0203-738-7300. Another phone number to report a claim is +44-0203-738-7447.
If customers are unable to resolve their issues with One Call Insurance, they can escalate their complaint to an Alternative Dispute Resolution Provider (ADRP) within 6 months of receiving the final resolution letter from the company. A list of ADRPs can be found on the trading standards website. The Financial Ombudsman Service can also help with most complaints, and their website provides further information on eligibility and the complaint process.
Customers can also choose to send their complaints in writing by sending a letter to the following address:
The Complaints Handling Manager
One Call Claims Limited
1 Carolina Court
Doncaster DN4 5RA
Upon receiving the written complaint, One Call Claims Limited aims to resolve the issue within 24 hours. If this is not possible, they will acknowledge the complaint in writing within five working days and perform a full investigation. If the complaint cannot be resolved within three working days, a final resolution letter will be sent within 8 weeks of the initial complaint.
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Frequently asked questions
You can discuss your renewal by calling 01302 238856 or 01302 568224, Monday to Friday, 9 am to 5:30 pm. You can also use the live chat feature on the One Call Insurance website, Monday to Friday, 9 am to 8 pm, and Saturday to Sunday, 9 am to 4 pm.
You can discuss your platinum policy by calling 01302 567820, Monday to Friday, 9 am to 5:30 pm. You can also use the live chat feature on the One Call Insurance website, Monday to Friday, 9 am to 8 pm, and Saturday to Sunday, 9 am to 4 pm.
Unoccupied home insurance is a specialised insurance product and needs to be handled by an agent over the phone. You can call One Call Insurance and ask to speak to an agent about unoccupied home insurance.
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