Haris Ashley
MAPFRE Insurance, formerly known as Commerce Insurance, is a multinational insurance company with a significant presence in Spain and the United States, where it operates in 12 states. MAPFRE offers a range of insurance products, including car, homeowners, renters, and commercial insurance. The company has received mixed reviews from customers, with some complaining about its surcharge rates and ranking it below average for claims processing and customer satisfaction. However, others have praised its competitive quotes and bundle discounts. MAPFRE's car insurance policies have been described as robust with several add-on options, and the company has also been recognised for its strong social responsibility and sustainability commitments. Overall, MAPFRE Insurance has a Bankrate Score of 3.1 out of 5 for car insurance, indicating that it is a middle-of-the-road choice for consumers.
| Characteristics | Values |
|---|---|
| Customer satisfaction | Below national average |
| Customer service number | 1-800-221-1605 |
| Homeowner insurance | Better than auto insurance |
| Renter insurance | Very highly rated |
| Auto insurance | Below average |
| Coverage availability | 24 states |
| Premiums | Expensive |
| Auto insurance rates | $190/month |
| Car insurance Bankrate Score | 3.1 out of 5 |
| US headquarters | Massachusetts |
| Global insurance group worth | $26 Billion |
| Customer reviews | Mixed |
| Car insurance coverage | 12 states |
| Homeowner and renter insurance coverage | 11 states |
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What You'll Learn
Commerce Insurance (MAPFRE) customer ratings
Commerce Insurance, also known as the American Commerce Insurance Company, was acquired by MAPFRE in 2008. The company sells personal and commercial property insurance and operates in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
MAPFRE insurance reviews are mixed, with customers ranking the company below average for claims processing in annual J.D. Power Surveys. The company's auto insurance ranks poorly for customer and claims satisfaction, placing in the bottom five for claims in New England, where most of its policies are written. However, MAPFRE homeowners insurance fares better, with fewer complaints and a highly rated Home Restoration Program that expedites homeowner claims. Customers also rate MAPFRE renters insurance highly for its competitive quotes and bundle discounts.
MAPFRE car insurance policies offer a range of add-on options, including accident forgiveness and disappearing deductibles. The company's AutoMaster endorsement, available in select states, combines several coverage types into one package. However, MAPFRE's lack of nationwide availability, average rate data, and a short list of auto insurance discounts contribute to a Bankrate Score of 3.1 out of 5 for car insurance.
MAPFRE insurance in Massachusetts may have different rates from inland states in the same region due to increased weather-related risks. The company offers various discounts on car insurance, such as bundle policies, good student discounts, and the Student Away discount.
Overall, while MAPFRE has a strong financial rating, its reviews for customer and claims satisfaction are below the national average. The company received a score of 622/1,000 in the 2024 U.S. Auto Insurance Study, indicating that some policyholders may have issues with MAPFRE's service.
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MAPFRE car insurance
MAPFRE Insurance, formerly known as Commerce Insurance, is a multinational insurance company with a significant presence in Spain. It is the largest personal lines insurer in Massachusetts, offering automobile insurance, dwelling fire insurance, homeowners insurance, inland marine insurance, and umbrella insurance. MAPFRE's car insurance policy offerings are considered robust, with add-on options like accident forgiveness and disappearing deductibles. The AutoMaster endorsement, available in select states, combines several coverage types into one package.
However, MAPFRE's car insurance has received mixed reviews. While some customers praise their helpfulness and responsiveness, others have expressed dissatisfaction. In the 2024 U.S. Auto Insurance Study, MAPFRE received a score of 622/1,000 in the New England region, below the regional average of 637. This suggests that some policyholders may have encountered issues with their service. Additionally, MAPFRE auto insurance ranks below average for customer and claims satisfaction in New England, where most of its policies are written.
MAPFRE's car insurance rates vary by region, with premiums considered expensive by some. The company offers various discounts, such as bundling policies, insuring multiple cars, and good student discounts. MAPFRE's lack of nationwide availability, limited auto insurance discounts, and rate data have been noted as potential drawbacks.
Overall, while MAPFRE car insurance has a mixed reputation, it offers robust policy options and competitive quotes, especially for those eligible for discounts.
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MAPFRE homeowners insurance
MAPFRE Insurance is a leading global foundation with over 40 years of experience, recognised for its commitment to people's well-being and social progress. The company offers a range of insurance products, including homeowners insurance, which is available in select states.
Homeowners insurance from MAPFRE provides protection for your property and belongings. It covers risks such as fire, lightning, theft, vandalism, and natural disasters. The policy can be customised to include high-value items like jewellery and artwork. MAPFRE also offers condo insurance, which covers personal belongings and provides personal liability protection for accidents that occur on the property.
In Massachusetts, MAPFRE is the leading home insurance provider. They offer various discounts, such as the Account Discount when bundling home and auto policies, and the Protective Device Discount for homes with security systems. While homeowners insurance is not legally required in Massachusetts, lenders typically require it as a condition of a mortgage. MAPFRE's rates in Massachusetts may differ from those in other states due to increased weather-related risks.
MAPFRE's customer satisfaction ratings are mixed. While it has a strong financial rating, its customer and claims satisfaction scores are below the national average. Customers have expressed dissatisfaction with auto insurance rates and claims processing. However, MAPFRE homeowners insurance fares better, with fewer complaints and positive reviews for its Home Restoration Program, which expedites claims.
Overall, MAPFRE homeowners insurance provides comprehensive coverage and customisation options. While it may be a suitable choice for some, it is essential to consider the specific needs and location, as rates and availability vary by state.
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MAPFRE's financial rating
MAPFRE Insurance, formerly known as Commerce Insurance, is the largest personal lines insurer in Massachusetts. It offers a range of personal and commercial insurance products, including automobile insurance, homeowners insurance, and life insurance. MAPFRE's financial rating is strong, and the company is owned by 102 investment groups and individual shareholders, including Vanguard Group and WisdomTree.
While MAPFRE has a solid financial backing, its customer satisfaction ratings are less impressive. Customers have given mixed reviews, with some rating the company below average for claims processing and satisfaction. MAPFRE homeowners insurance generally fares better than its auto insurance in terms of customer satisfaction, and the company offers competitive quotes and bundle discounts.
MAPFRE's financial strength rating from AM Best was A (Excellent), indicating a strong capacity to meet financial commitments. However, the company has since requested to be withdrawn from consideration. MAPFRE's home insurance rates are lower than the national average, making it an affordable option for robust coverage. For example, the 2024 national average cost of home insurance is $2,341 per year for $300,000 in dwelling coverage, while MAPFRE's average rate for the same coverage is $1,345 per year.
MAPFRE also offers water backup insurance, increased limits coverage for items like jewellery, and special personal property coverage. The company provides specific insurance programs for antique and high-value homes. Despite its lower-than-average premiums, MAPFRE earned a Bankrate Score for home insurance of 3.2 out of 5, partly due to its lack of inclusion in J.D. Power studies.
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MAPFRE's customer service
MAPFRE Insurance, previously known as Commerce Insurance, is a global insurance company with a presence in North America, South America, Europe, Asia and Africa. MAPFRE has a strong social responsibility policy and a sustainability plan for 2022-2024, with goals in the social, business, environmental and governance sectors. The company's US headquarters are in Massachusetts, where it is the largest personal lines insurer.
MAPFRE offers personal and commercial insurance, including auto, homeowners, renters, and umbrella insurance. The company also provides business owners policies, commercial package insurance policies, and umbrella coverage for businesses. MAPFRE's auto insurance policies include add-on options such as accident forgiveness and disappearing deductibles, and the company offers a CAR EZ® Program to make post-accident vehicle repairs quick and easy.
However, MAPFRE has also received complaints about its insurance rates and surcharge rates. The company's auto insurance rates are higher than average at $190/month, and its auto insurance ranks below average for customer and claims satisfaction. In the 2024 U.S. Auto Insurance Study, MAPFRE received a score of 622/1,000, below the regional average of 637, indicating that some policyholders may have issues with the company's service. Additionally, MAPFRE insurance reviews on Clearsurance rank the company below average for claims processing.
Overall, while MAPFRE offers a wide range of insurance products and has received some positive feedback for its customer service, there are also concerns about its rates and claims handling, with ratings and reviews indicating room for improvement in these areas.
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Frequently asked questions
The Commerce Insurance Company, also known as the American Commerce Insurance Company, was acquired by MAPFRE S.A. in 2008. It still sells policies as Commerce Insurance (MAPFRE) and is the largest Personal Lines Insurer in Massachusetts.
Commerce Mapfre offers car insurance in 12 states, homeowners and renters insurance in 11 states, and commercial insurance.
Commerce Mapfre has a rating of 4.10/5 on Clearsurance, with car insurance rated 4.15/5, home insurance rated 3.96/5, and renters insurance rated 3.59/5. On Bankrate, Commerce Mapfre received a score of 3.1/5 for car insurance. In the 2024 U.S. Auto Insurance Study, it received a score of 622/1,000, which is below the regional average.
Commerce Mapfre insurance rates vary by region, with rates in Massachusetts different from inland states due to increased weather-related risks. Commerce auto insurance rates are higher than average at $190/month, but customers report saving money by switching to Commerce Mapfre.
