Alyssa Lane
Cigna is a health insurance company that offers a range of plans, including ACA plans, EPO and HMO plans, and PPO plans. The company has received mixed reviews and ratings from customers and industry experts. While Cigna has been praised for its large provider network and strong integration with pharmacy benefits, there have also been complaints about claim denials, lack of transparency, and high costs. Cigna's health insurance costs an average of $608 per month, and the company has received ratings ranging from 3.0 to 3.84 stars out of 5 from different sources. AM Best affirmed Cigna's A (Excellent) Financial Strength Rating, highlighting its strong operating performance and enterprise risk management. Customer satisfaction ratings vary, with some surveys indicating high satisfaction and trustworthiness, while others express frustration with claim denials and limited coverage.
Explore related products
What You'll Learn
Cigna's customer satisfaction rating
Insure.com's 2025 reviews place Cigna at number 8 among the best health insurance companies, with a rating of 3.84 out of 5 stars. Customers have given positive feedback for Cigna's large provider network, with a strong rating of 3.24 out of 5 stars from the National Committee for Quality Assurance. Additionally, 77% of surveyed customers rated Cigna as trustworthy, and 82% expressed satisfaction with the company's digital experience.
In J.D. Power's 2024 U.S. Commercial Member Health Plan Study, Cigna received mixed results, although it earned the highest score in Texas. 83% of Cigna customers stated they would recommend the company to others, and nearly eight out of ten customers rated its large portfolio of offerings highly.
However, Cigna has also received negative feedback from customers. Some have complained about a lack of transparency, unexpected billing, and difficulties in getting claims approved. There are also concerns about the company's customer service, with reports of challenges in reaching managers and resolving issues.
Cigna's health insurance plans have received varying reviews as well. Forbes gives Cigna a rating of 3.0 out of 11 states served. While Cigna offers competitive premiums, it has one of the highest average monthly ACA premiums at $608. Additionally, Cigna only offers two plan types in the ACA marketplace (EPO and HMO), and customers cannot pay their bills online.
Overall, while Cigna has received recognition and positive feedback from some customers, there are also a significant number of negative reviews that highlight challenges and dissatisfaction with their insurance products and services.
Nationwide Auto Insurance Refunds: What You Need to Know
You may want to see also
Explore related products
Cigna's financial strength rating
Cigna Health Insurance has received mixed reviews from customers. While it has been praised for its large provider network and strong integration with pharmacy benefits, some customers have complained about its high costs and lack of transparency.
Cigna has received positive reviews from some customers who appreciate its large provider network and strong integration with pharmacy benefits. Cigna offers a range of health insurance plans, including HMO and EPO options, which are known for being lower-cost plans. The company also provides access to dedicated virtual care through a national telehealth provider, MDLive, and has been recognised for its $0 preventive care services.
In terms of financial strength, Cigna has been rated "A (Excellent)" by AM Best, who highlighted the company's "strong operating performance, favourable business profile, and appropriate enterprise risk management." Cigna also ranked 8th on Insure.com's list of the Best Health Insurance Companies for 2025, with a rating of 3.84 out of 5 stars. Additionally, 77% of customers surveyed by Insure.com rated Cigna as trustworthy, and 82% were satisfied with the company's digital experience.
However, Cigna has also received negative feedback from customers who have experienced issues with coverage and transparency. Some customers have complained about unexpected bills and a lack of clarity regarding in-network providers. There have also been concerns about Cigna denying requests for certain medical procedures and treatments, such as MRI and CT scans.
Overall, while Cigna has received recognition for its financial strength and has a decent rating among health insurance companies, there are varying customer experiences when it comes to the affordability and effectiveness of its plans.
Switching Auto Insurance: A Guide to Making the Change
You may want to see also
Explore related products
Cigna's health insurance plan reviews
Cigna is a well-known health insurance company that has been in business for over 30 years. It offers a variety of plans, including low-cost options, and serves individuals, families, and employers. Cigna has a large network of over 500,000 physicians and more than 8,000 hospitals. It also provides supplemental insurance for services like dental and vision care.
Cigna's health insurance plans have received mixed reviews. On one hand, Cigna has earned high ratings for customer satisfaction, with 83% of customers saying they would recommend the company to others. It is ranked No. 8 among Insure.com's 2025 Best Health Insurance Companies, with 3.84 stars out of 5. Cigna also received a high rating of 4.5 out of 5 stars for prevention and equity in its commercial plan by NCQA. AM Best affirmed Cigna's A (Excellent) Financial Strength Rating, highlighting its strong operating performance and balance sheet strength.
However, some customers have expressed dissatisfaction with Cigna's services. There are complaints about a lack of transparency, especially regarding billing and coverage. Several reviewers mentioned issues with unexpected bills and confusion over whether providers were considered in-network or out-of-network. Others have criticized Cigna for denying coverage for certain medications and procedures, making it challenging to access necessary care.
Cigna offers three tiers of ACA plans: bronze, silver, and gold. The company has been noted to have one of the highest average monthly ACA premiums at $608. While Cigna provides competitive premiums, it only offers two plan types in the ACA marketplace (EPO and HMO). These plans are lower in cost but typically do not cover out-of-network care.
Overall, Cigna's health insurance plans have received varied feedback. While some customers appreciate its large provider network and online account management, others have faced challenges with billing, coverage, and accessing necessary medical services.
How Car Model Affects Insurance Rates
You may want to see also
Explore related products
Cigna's dental insurance plan reviews
Cigna is a well-known health insurance company that offers a range of plans, including dental insurance. Cigna's dental insurance plans have received mixed reviews from customers. Here is a detailed look at some of the reviews:
Positive Reviews:
According to Insure.com, Cigna is ranked No. 8 among the Best Health Insurance Companies for 2025, earning 3.84 stars out of 5. Customers have given positive marks for its network size, and the company has a 3.24 out of 5 stars rating from the National Committee for Quality Assurance. In terms of customer satisfaction, Cigna received 4.13 out of 5 stars. Additionally, 77% of surveyed customers found Cigna to be trustworthy, and 82% were satisfied with the company's digital experience. Cigna also offers a large provider network, and its website allows customers to manage their accounts online, find doctors in the network, and get information about ACA health plans.
Negative Reviews:
Some customers have expressed dissatisfaction with Cigna's dental insurance plans. Reviews on the Better Business Bureau (BBB) website mention a lack of transparency and misleading coverage information. One customer shared their experience of being billed $4300 for a dental plan that was supposed to include anaesthesia provided by an "out-of-network" anaesthesiologist. Another customer complained about unexpected charges for a routine dental cleaning, which was supposed to be fully covered under their top-tier plan. Additionally, Cigna's plans have some of the highest average monthly premiums at $608.
Plan Options:
Cigna offers a range of dental insurance plans, including the Cigna Dental Vision Hearing 3500 plan, which provides maximum coverage for dental, vision, and hearing benefits in a single plan. They offer both Dental HMO (DHMO) and Dental PPO (DPPO) plans, with varying levels of coverage and flexibility. DHMO plans are typically more affordable but require customers to use in-network dentists, while DPPO plans allow customers to see any licensed dentist but may involve higher costs. Cigna's plans may also have waiting periods for certain services, and customers should carefully review the exclusions and limitations of their chosen plan.
Best Auto Insurance Options: Top Policies for Your Car
You may want to see also
Explore related products
Cigna's insurance plans and services
Cigna offers a range of insurance plans and services to its customers. The company provides health insurance, serving 11 states with competitive premiums. Cigna's health insurance costs an average of $608 per month, with variations depending on factors such as age, plan type, and location. They offer three tiers of ACA plans: bronze, silver, and gold.
Cigna also provides dental plans and Medicare. Additionally, they offer supplemental policies insured by Loyal American Life Insurance Company. Cigna customers under 13 cannot register on their website. The company provides $0 virtual care for eligible preventive care and Dedicated Virtual Urgent Care for minor acute medical conditions through a partnership with MDLive. However, this service is not available for all plans, and HSA plans may require a copay, coinsurance, or deductible.
Cigna has received positive ratings and reviews from its customers. Insure.com ranked Cigna as the 8th best health insurance company for 2025, giving it 3.84 stars out of 5. Cigna also received good marks for its network size and a 3.24-star rating from the National Committee for Quality Assurance. In a survey, 77% of customers rated Cigna as trustworthy, and 79% planned to renew their policies. Additionally, 82% were satisfied with the company's digital experience.
Cigna has also been praised for its large provider network, strong integration with pharmacy benefits, and easy online account management. AM Best affirmed Cigna's "A (Excellent) Financial Strength Rating," highlighting its "strong operating performance, favourable business profile, and appropriate enterprise risk management."
However, it's important to note that Cigna has received some negative reviews as well, with some customers complaining about issues with coverage transparency, particularly regarding dental plans.
Amazon's Auto Insurance: What's on Offer?
You may want to see also
Frequently asked questions
Cigna health insurance is rated 3.0 by Forbes and has an average monthly premium of $608, one of the highest among the companies reviewed.
Cigna is ranked No. 8 among Insure.com's 2025 Best Health Insurance Companies, earning 3.84 stars out of 5. It received 4.13 out of 5 stars for customer satisfaction.
Cigna has received mixed reviews from customers. While some customers have praised the company for its large provider network and customer satisfaction, others have complained about issues with coverage, billing transparency, and claim denials.
