Orlando Harmon
Esurance is an insurance company that offered car insurance, as well as home, renters, and motorcycle insurance. However, since its acquisition by Allstate in 2011, Esurance has stopped writing new policies and its website now redirects customers to Allstate or one of its affiliates. Esurance's insurance rates are said to be significantly higher than the national average, with full coverage costing an average of $2,648 per year and minimum coverage costing $836 per year. However, some reviews suggest that Esurance offers fairly reasonable rates and positive financial strength reviews. The company has received mixed feedback on its insurance services, with a rating of 1.4 out of 5 stars on Trustpilot and 1.1 out of 5 stars on ConsumerAffairs. On the other hand, its mobile apps have received more positive reviews, with 4.8 out of 5 stars on the Apple App Store and 4.3 out of 5 stars on Google Play Store.
| Characteristics | Values |
|---|---|
| Average Annual Rate | $1,712 |
| Average Annual Rate for Full Coverage | $2,648 |
| Average Annual Rate for Minimum Coverage | $836 |
| J.D. Power Customer Satisfaction Score | 836/1000 |
| Trustpilot Rating | 1.4/5 |
| ConsumerAffairs Rating | 1.1/5 |
| Apple App Store Rating | 4.8/5 |
| Google Play Store Rating | 4.3/5 |
| National Association of Insurance Commissioners Customer Complaint Index | 16.54 |
| Parent Company | Allstate |
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What You'll Learn
Esurance's insurance rates
Esurance insurance rates are highly personalised and depend on several factors, such as the type of vehicle, driving history, credit-based insurance score, gender, and age. Esurance is known for its user-friendly website, interactive tools, and cutting-edge mobile apps. The company offers a range of coverage options, including emergency roadside assistance, car rental coverage, and gap insurance.
Esurance's parent company, Allstate, announced plans to phase out the Esurance brand in 2020, and Esurance stopped offering new policies in 2023. As such, customers seeking new policies are redirected to Allstate or one of its affiliates. Despite this, Esurance continues to manage existing policies, and customers can still find reasonable rates and good service through the company.
Customer feedback for Esurance's insurance rates and services is mixed. While some customers have praised the company for its great rates and hassle-free service, others have criticised the company for being difficult to reach and unresponsive. Esurance has received a high number of complaints, with a rating of 16.54 on the National Association of Insurance Commissioners' Customer Complaint Index, indicating nearly 17 times as many complaints as expected for a company of its size. However, the company's mobile apps have received more positive reviews, with ratings of 4.8 out of 5 stars on the Apple App Store and 4.3 out of 5 stars on Google Play.
Overall, while Esurance insurance rates may be higher than the national average, the company offers various discounts and opportunities for customers to save money. Customer feedback is mixed, with some praising the company's rates and service while others have expressed dissatisfaction. Esurance's mobile apps have generally received more positive reviews than its insurance services.
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Discounts and coverage options
Esurance offers a wide range of discount options to help customers save on car insurance. The company's website provides clear, educational explanations of different types of insurance and why a customer might need them. This is especially useful for those new to buying insurance.
Esurance offers three types of car insurance discounts: multi-policy discounts, paid-in-full discounts, and the Fast 5 discount. The multi-policy discount is for customers who bundle more than one type of insurance, such as car and home insurance, and gives a discount on both policies. The paid-in-full discount is for customers who pay their premium upfront instead of monthly. The Fast 5 discount gives customers 5% off their first-term premium for starting a quote online.
Esurance also offers a Switch and Save discount for customers who switch to Esurance from another auto insurer without a gap in coverage. The discount saves customers up to 5% in many states and lasts for the first policy term. The company also offers a Homeowners discount, where customers who own a home obtain a discount on their auto insurance. The Renters Plus discount is for Esurance auto policyholders who rent a home, condo, or apartment and get a renters policy with Esurance. 30% of the renters coverage premium is deducted from the car insurance rate.
Esurance also offers a DriveSense discount for customers who install and sign up for their Drive Sense application. The app tracks the customer's driving and gives them driving tips. The company also provides a discount for customers who buy emergency road assistance from a provider other than Esurance, such as AAA.
Esurance's coverage options vary by state. The company offers rental car reimbursement, roadside assistance, and gap insurance. Esurance also provides liability coverage, medical coverage, and coverage for your car.
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Customer satisfaction
Esurance has received mixed reviews when it comes to customer satisfaction. The company is known for its user-friendly website, interactive tools, and cutting-edge mobile apps. Esurance's mobile app allows users to file and track claims, view auto insurance ID cards, see policy details, make payments, and find nearby repair shops, gas stations, and restaurants. The app also has special features such as Photo Claims and RepairView, which allow users to submit photos of damage and check in on their car's repair status, respectively.
According to WalletHub, Esurance has an above-average user rating. However, the National Association of Insurance Commissioners (NAIC) reports that Esurance has received more customer complaints than normal for a company its size. Similarly, J.D. Power, which conducts studies on auto and home insurance satisfaction, gave Esurance a customer satisfaction score of 836 out of 1,000, which is just barely above average.
Some customers have praised Esurance for its great rates and service, with one customer sharing how Esurance provided a hassle-free experience after an accident, arranging for a wrecker and a rental car without any issues. On the other hand, some customers have complained about delays in processing claims, unsatisfactory settlement offers, and a lack of communication and initiative from the company.
Esurance's parent company, Allstate, has consistently ranked among the top companies for auto claims satisfaction, scoring only slightly below the industry average in the 2023 Auto Claims Satisfaction Study by J.D. Power. Allstate also ranks highly in claims satisfaction, according to NerdWallet.
While Esurance no longer offers new policies as of 2023, existing customers continue to be served through Allstate or one of its affiliates.
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Claims satisfaction
Esurance is a fully digital insurance company backed by Allstate Insurance. It was founded in 1999 in San Francisco, California. Esurance stopped issuing new insurance policies in March 2023. However, existing customers can continue to use their services.
Esurance offers auto insurance in 43 states and homeowners coverage in 31 of those states. The company also provides home insurance, renters insurance, and motorcycle insurance. Esurance offers all the usual coverage options, plus optional coverage, including emergency roadside assistance.
Esurance has a financial strength rating of A+ (Excellent) from AM Best due to its parent company, Allstate. However, it has more complaints than expected logged with the National Association of Insurance Commissioners (NAIC). Esurance is not included in recent J.D. Power studies, but its parent company, Allstate, is ranked above average in the 2023 U.S. Auto Claims Satisfaction Study with a score of 882.
J.D. Power gives Esurance a customer satisfaction score of 836 out of 1,000, which is slightly above the average scored by a typical insurance company. Esurance has below-average auto claims satisfaction, with many policyholders complaining of delays. One customer review mentions a slow response to claims and a lack of communication with updates. However, another customer review praises Esurance for their prompt service and friendly staff, who called frequently to follow up on the work progress.
Esurance has a firm financial footing, and customers can be confident that the company will pay out their claims. The company offers a range of ways to save on insurance, including various discounts and premium savings for safe drivers through its DriveSense program. The Esurance app is highly rated and allows users to submit and track claims, change coverages, and request roadside assistance.
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Pros and cons of Esurance
Esurance is an insurance company that is known for its user-friendly website, interactive tools, and cutting-edge mobile apps. It is best suited for people who prefer to manage their own policies, have straightforward insurance needs, and prefer to get quotes online. Esurance offers various types of insurance, including auto, home, and renters insurance. It also provides optional coverage such as emergency roadside assistance and gap coverage.
Pros:
- User-friendly website and mobile apps: Esurance has a user-friendly website and cutting-edge mobile apps that allow customers to easily manage their policies and track claims.
- Interactive tools: The company offers interactive tools that provide customers with information about their coverage and the ability to get quotes online.
- Optional coverage options: In addition to the usual coverage options, Esurance offers emergency roadside assistance, CarMatch rental coverage, and gap coverage.
- Discounts: Esurance offers various discounts, including a discount for signing up and adjusting discounts based on driving behaviour through their DriveSense mobile app.
- Positive financial strength: Esurance has received positive financial strength reviews, indicating that the company is financially stable.
Cons:
- No longer offering new policies: Esurance's parent company, Allstate, announced that Esurance would be phased out in 2020, and they no longer offer new policies. Customers seeking new policies are redirected to Allstate or its affiliates.
- Higher-than-average rates: Esurance's insurance rates are significantly higher than the national average, which may be due to the company no longer writing its own policies.
- Limited coverage options: Esurance offers fewer coverage options compared to its parent company, Allstate. There is no accident forgiveness, new-car replacement coverage, or classic car coverage.
- Poor customer service: Esurance has received a high number of complaints through the National Association of Insurance Commissioners' Customer Complaint Index, indicating that customer service may be a weak spot for the company.
- App issues: While the Esurance app generally works well, the DriverSense Android app has received negative reviews due to its inability to record trips accurately.
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Frequently asked questions
Yes, Esurance is a good insurance company for customers looking for basic auto or home policies with minimal endorsements.
Esurance insurance rates are significantly higher than the national average. However, some sources claim that Esurance offers lower-than-average pricing, especially for full coverage.
Customer feedback for Esurance is mixed. While the Esurance Mobile app earned 4.8 out of 5 stars in the Apple App Store and 4.3 out of 5 stars in the Google Play Store, the company only earned 1.4 out of 5 stars on Trustpilot and 1.1 out of 5 stars on ConsumerAffairs.
Yes, Esurance offers a multi-policy discount and a claim-free discount. Customers can also save money by enrolling in the DriveSense telematic program.
