Alyssa Lane
GEICO is one of the largest insurance providers in the US, offering a wide range of insurance products, including car ,
| Characteristics | Values |
|---|---|
| US News Rating | No. 4 |
| US News Score | 4.5/5 |
| Customer Sentiment Score | 4.8/5 |
| Cost Score | 4.1/5 |
| Average Annual Rate | $1,699 |
| Bankrate Score | 4.4/5 |
| Average Cost of Car Insurance per Year for Full Coverage | $2,177 |
| Average Cost of Car Insurance per Year for Minimum Coverage | $582 |
| Average Annual Rate (NerdWallet Analysis) | $2,004 |
| Average National Annual Rate (NerdWallet Analysis) | $2,290 |
| A.M. Best Rating | A++ |
| Standard & Poor's Rating | AA+ |
| Standard & Poor's Designation | Security Circle |
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Customer satisfaction
GEICO is one of the country's largest insurance providers and is known for its affordable rates and plethora of discounts. It offers 24/7 customer service and roadside assistance, serving policyholders online and through its mobile app.
GEICO's customer satisfaction ratings vary across different sources. WalletHub's editors gave GEICO a rating of 3.8/5 based on insurance quotes, customer reviews, and ratings from organizations like J.D. Power and the NAIC. In J.D. Power's 2024 Auto Insurance Shopping Study, GEICO ranked 14th out of 17 companies for overall customer satisfaction. However, in the Insure.com Best Car Insurance Companies survey for 2025, GEICO ranked 3rd with 4.5/5 stars, with customers praising its ease of service and policy renewal.
According to a US News review, GEICO earned a customer sentiment score of 4.8/5, which considers customer service feedback and NAIC Complaint Index data. The review also mentioned that 50% of survey respondents were "completely satisfied," and 28% were "somewhat satisfied" with the ease of contacting GEICO's customer service. Additionally, 46% were "completely satisfied" with the customer service provided, while 42% were "somewhat satisfied."
NerdWallet's survey, conducted in June and July 2024, gave GEICO an overall satisfaction score of 76/100, slightly below the average score of 79 among 11 insurers. GEICO's customers have praised its representatives for their knowledge and professionalism, and some have expressed satisfaction with the ease of filing claims and the quick and expert handling of those claims. However, there are also complaints about auto insurance rate increases and slow claim response times.
Overall, while GEICO ranks well in terms of customer sentiment and cost, there is room for improvement in the customer service and claims departments, especially regarding response times. GEICO's ratings highlight the importance of considering multiple factors when evaluating customer satisfaction, including ease of service, policy offerings, and the handling of claims.
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Affordability
GEICO is a good insurance company for most people, especially those looking for an affordable car insurance policy. The company ranks 5th nationally for affordability, with average annual costs of $549 for minimum coverage and $1,216 for full coverage. The average rate from GEICO is $1,731 for full coverage and $517 for minimum coverage. The company also offers lower rates for teenage drivers and drivers with poor credit, two of the most expensive demographics to insure. GEICO is the best car insurance company for discounts, which can help lower your premium. The company also offers free car insurance quotes and claim forgiveness to help keep insurance rates affordable.
GEICO provides private passenger automobile insurance in all 50 states and the District of Columbia. The company is the most affordable provider in Connecticut and Hawaii, and is among the top three in many other areas. GEICO's rates are cheaper than the national average in most driver categories. The company's average annual car insurance rate is $1,699, which is 17% lower than the national average.
The cost of GEICO insurance is determined by your driver profile, which includes your driving record, credit history, age, location, and other factors. It is important to provide accurate and complete information when getting a quote to ensure that you get the right price. GEICO also offers a variety of coverage options, including liability, comprehensive, and collision insurance, as well as additional insurance that may be required by your state.
Overall, GEICO is known for offering affordable and reliable auto insurance coverage for over 85 years. The company provides great rates, discounts, and options for customers, making it a good choice for those looking for an affordable car insurance policy.
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Financial strength
GEICO is a wholly owned subsidiary of Berkshire Hathaway, Inc., with assets of more than $32 billion. GEICO has consistently received the highest A++ rating for financial strength from A.M. Best, a leading independent analyst of the insurance industry. Only 5% of Property and Casualty companies are awarded this superior rating. GEICO's financial strength has also been recognised by Moody's and Standard & Poor's (S&P), who have awarded GEICO affiliates an AA+ rating for financial strength.
GEICO's financial strength is a key consideration for customers, as it indicates the company's ability to pay out claims. GEICO's financial stability is one of the reasons why it is considered a dependable company, particularly for those who qualify for discounts. According to WalletHub, GEICO is one of the 10 cheapest auto insurers nationally, with an average annual rate of $462 per year for coverage. MoneyGeek also ranks GEICO within the top five insurers in many states, with its highest ratings in Maine and Hawaii, where it is ranked second overall.
GEICO's average annual car insurance rate is $1,699, according to U.S. News, which is 17% lower than the national average in their study. GEICO's rates are lower than the national average in every driver category, except for those with a DUI on their record. GEICO's rates are also competitive for minimum coverage policies, which are about 24% lower than the national average. The company's average rates for most drivers are considered average, with full coverage costing $5,048 per year for teens and $727 for liability coverage.
GEICO's financial strength is further demonstrated by its ability to offer discounts to its customers. The company is known for providing a wide range of discounts, including military and federal employee discounts, which can result in significant savings. Overall, GEICO's financial stability, competitive rates, and discount offerings contribute to its reputation as a dependable and affordable insurance provider.
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Discounts
GEICO offers a long list of discounts to its auto insurance customers. The company provides 23 car insurance discounts across several categories, including vehicle equipment, driving history, driver's education, affiliations, and customer loyalty. Most drivers qualify for one or more of these discounts.
GEICO offers membership, organizational, or employee discounts on car insurance. Customers can find discounts for their organizations and see how much they could save. GEICO also offers discounts and premium reductions for federal employees.
GEICO rewards safe drivers with lower premiums to encourage safe driving habits. A clean driving record may make customers eligible for a car insurance discount. GEICO's telematics insurance program, DriveEasy, monitors driving behavior through smartphone apps and rewards safe driving with sizable discounts. Enrolling in DriveEasy provides an immediate 10% discount and up to 15% on future premiums.
The company also offers discounts for students with strong grades, with up to a 15% discount on certain coverages. GEICO provides a discount of up to 25% for active-duty military members deployed to an imminent danger zone and up to 15% for active-duty members of the military, veterans, and members of the National Guard or Reserves.
Customers can also save money by being flexible with their payment methods. GEICO offers paid-in-full, auto pay, and paperless billing discounts. Signing up for auto pay can result in a discount on the policy, and paperless billing can lower paper and mailing expenses.
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Customer service
GEICO is one of the country's largest insurance providers, known for its affordable rates and numerous discounts. The company offers 24/7 customer service and roadside assistance, serving policyholders online and through its mobile app. However, customers who prefer managing their policies in person may not find GEICO suitable, as the company primarily caters to those who are comfortable with digital interactions.
Reviews of GEICO's customer service are mixed. Some customers praise the company for its helpful and knowledgeable representatives, competitive pricing, and pleasant service. On the other hand, several reviews highlight issues with long wait times, difficulty reaching representatives, and challenges with claim responses. Some customers have also expressed concerns about rate increases and a perceived lack of support from the company when dealing with claims.
GEICO's customer sentiment score, which considers customer service feedback and the National Association of Insurance Commissioners (NAIC) Complaint Index, is 4.8 out of 5. This suggests that the company's customer service is generally well-regarded. However, it's important to note that individual experiences can vary, as reflected in the range of reviews.
While some customers have shared positive experiences with GEICO's representatives, others have encountered challenges with billing issues, policy changes, and claim handling. In some cases, customers have reported feeling unsupported or even penalised by the company during their interactions. These experiences highlight the importance of effective and responsive customer service in the insurance industry, where trust and reliability are crucial.
Overall, GEICO's customer service appears to be a key factor in shaping customers' perceptions of the company. While the company's ratings and rankings suggest a positive sentiment, individual reviews offer valuable insights into areas where improvements can be made to enhance the customer experience.
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Frequently asked questions
Geico is rated No. 4 in US News' rating of the best car insurance companies. It has the fifth-lowest average rate among the companies reviewed and its rates are cheaper than the national average in most driver categories.
Geico received a 4.4 Bankrate Score out of 5 points for its auto insurance product. In the 2024 Bankrate Awards, Geico was named one of the two best car insurance companies overall and the Best Budget Auto Insurance Company.
According to NerdWallet's May 2025 analysis, Geico car insurance costs an average of $2,004 per year for full coverage, compared to the national average of $2,290.
Geico has been given an AA+ rating for financial strength by Standard & Poor's (S&P). A.M. Best, an independent analyst of the insurance industry, has consistently given Geico its highest A++ rating for financial strength.
