Verizon Bill Breakdown: Understanding Your Insurance Charges

Verizon offers a range of insurance and device protection plans for its customers. These plans provide coverage for loss, theft, damage, and post-warranty malfunctions. The specific plan options include Verizon Mobile Protect, Verizon Mobile Protect Multi-Device, Total Equipment Coverage, Wireless Phone Protection, and Verizon Extended Warranty. The monthly cost of these plans varies depending on the number of devices covered and the type of devices. For example, Verizon Mobile Protect for a single device coverage is $14 or $17 per month, while the multi-device plan for 2-20 lines ranges from $34 to $60 per month. Customers can also add additional coverage for a maximum of 3 additional registrations, with each registration costing $11.40 per month.

Verizon customers can view their current and past bills, including any insurance charges, by signing into their My Verizon account. This allows customers to see their current charges, previous balances, recent payments, and any adjustments. Additionally, customers can view a personalized video of their current bill and compare it to their previous bill to understand any changes.

Verizon Mobile Protect

• Pro On the Go same-day delivery and setup for replacement smartphones and when you buy a new device on verizon.com.
• Unlimited cracked screen repair for select smartphones with a $0 deductible.
• A $99 damage replacement deductible for damage that’s not eligible for cracked screen repair.
• Battery replacement for select smartphones with post-warranty battery issues, at a Verizon-authorized repair facility.
• Data Recovery provides expert-led assistance backing up data. Available at select uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ locations.
• 24/7 Tech Coach expert support to help optimize your device and connect it to virtually anything else – also available from select smart home speakers.
• 24/7 Security Advisor experts to optimize your digital security and privacy tools and help resolve security vulnerabilities that can impact your personal identity and online privacy.
• Digital security and privacy tools provide ID theft monitoring, secure Wi-Fi, and screening and blocking of robocalls.
• Unlimited device refresh includes deep cleanings and diagnostics to optimize speed, performance and battery life.

The monthly charge for device protection depends on which of these options you select and the number of lines with eligible devices on your account:

• Verizon Mobile Protect (single device coverage): $14 or $17/month depending on device type.
• Verizon Mobile Protect Multi-Device: $60/month per account for 4-20 lines (3 registrations), $50/month per account for 3 lines (3 registrations), or $34/month per account for 2 lines (2 registrations).

To be eligible for Verizon Mobile Protect (single or multi-device) you must enroll within 30 days of one of these events:

• Purchased or upgraded to a new device and activate it on a new or existing line.
• Bring your own eligible device that meets the following criteria: is fully functioning, without damage (including liquid or cracked screens) and free of defects/malfunctions, isn't lost or stolen, and is activated on a new line (not an existing line).

Verizon Home Device Protect

Additionally, Verizon Home Device Protect covers a second residence, such as a family member's home or a student's apartment, at no extra cost. The plan also includes two in-home expert visits per year, which can be used for help with configuring, setting up, and optimising smart products or choosing the best Wi-Fi devices for your home.

To be eligible for Verizon Home Device Protect, you must have either a Verizon broadband account with Fios or high-speed internet, or a Verizon mobile account with specific unlimited or shared data plans. There is a 30-day waiting period for filing a claim, and the maximum amount per claim in a 12-month period is $3,000, with an aggregate limit of $5,000. A service fee of $0, $49, or $99 may apply per claim, depending on the product.

Verizon Extended Warranty

To be eligible for Verizon Extended Warranty, you must enrol within 30 days of purchasing, upgrading, or bringing your own eligible device. You can enrol via the Services & Perks page in My Verizon on the website or app.

Verizon Mobile Protect Multi-Device

• Pro On the Go same-day delivery and setup for replacement smartphones and when you buy a new device on verizon.com.
• Unlimited cracked screen repairs for select smartphones with a $0 deductible.
• $99 damage replacement deductible for damage that is not eligible for cracked screen repair.
• Battery replacement for select smartphones with post-warranty battery issues at a Verizon-authorized repair facility.
• Data Recovery provides expert-led assistance in backing up data. Available at select uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ locations.
• 24/7 Tech Coach expert support to help optimize your device and connect it to virtually anything else. This is also available from select smart home speakers.
• 24/7 Security Advisor experts to optimize your digital security and privacy tools and help resolve security vulnerabilities that can impact your personal identity and online privacy.
• Digital security and privacy tools provide ID theft monitoring, secure Wi-Fi, and screening and blocking of robocalls.
• Unlimited device refresh includes deep cleanings and diagnostics to optimize speed, performance and battery life.

The monthly cost of the plan depends on the number of lines with eligible devices on the account:

• $60/month per account for 4-20 lines (3 registrations)
• $50/month per account for 3 lines (3 registrations)
• $34/month per account for 2 lines (2 registrations)

In addition to the monthly charge, there is a deductible for each claim filed, and these deductibles vary by device.

Total Equipment Coverage

To be eligible for TEC, customers must enroll within 30 days of purchasing or upgrading to a new device and activating it on a new or existing line, or bringing their own eligible device that meets certain criteria. The device must be fully functioning, without damage, free of defects, and not lost or stolen. It must also be activated on a new line.

The deductible for TEC claims depends on the type of damage and device, ranging from \$0 for cracked screen repairs to \$230 for a lost or stolen phone. Customers can file up to 3 claims in a 12-month period, with a maximum device value of \$400 or \$3,000 depending on the device.

TEC has received mixed reviews from customers. Some find it valuable for peace of mind and protection against loss, theft, or damage. Others have expressed dissatisfaction with the cost, claiming that it increases their monthly bill significantly. It is recommended to compare the cost of TEC with other options, such as Apple Care, to make an informed decision.

Frequently asked questions