Legal And General Life Insurance: Contact And Claims

Legal & General offers a range of life insurance policies to protect you and your loved ones. The company provides affordable life insurance and financial protection for individuals and families. Legal & General's life insurance products include term insurance, which can be obtained for as little as $8 a month, and Banner Life and William Penn insurance, which have a long history of safeguarding American families and businesses. Customers can manage their policies online and also have access to phone and email support for general enquiries and claims. The company is committed to providing excellent customer service and encourages feedback to improve its products and services.

Phone numbers and email addresses for customer service

Legal & General has different contact information for different services. For general customer enquiries, the number to call is 01737 370 370, or +44 (0)1737 370 370 if calling from outside the UK.

If you are based in the US, you can contact Legal & General America's customer service team by phone or email. The phone number for Banner Life Insurance is 800-638-8428 (toll-free) or 301-279-4800, and the email address is [email protected]. For Banner Retirement Services, the toll-free number is 800-664-6129, and the direct line is 301-810-4927. The email address for this service is [email protected].

For William Penn Life Insurance, the toll-free number is 800-346-4773, and the direct line is 516-794-3700. The email address is [email protected]. For William Penn Retirement Services, the toll-free number is 855-914-9123, and the direct line is 301-810-4412. The email address for this service is [email protected].

Legal & General America's address is 3275 Bennett Creek Avenue, Frederick, Maryland 21704.

Online policy viewing

Viewing your Legal & General life insurance policy online is a straightforward process. Here is a step-by-step guide on how to do it:

Step 1: Visit the Legal & General Website

Go to the Legal & General website, which can be accessed via a web browser on your computer or mobile device.

Step 2: Navigate to the Customer Login Section

Once on the website, look for the "My Account" or "Log in" section, which is typically located prominently on the homepage.

Step 3: Enter Your Login Credentials

In the login section, you will be prompted to enter your login details, such as your username or email address, and your password.

Step 4: Access Your Policy Information

After successfully logging in, you will be able to access your account dashboard, where you can view your policy details. Navigate through the available options to find the specific information you're looking for, such as policy coverage, terms, and conditions, and any other relevant documents.

Step 5: Update Your Personal Information (Optional)

While logged in, you can also take the opportunity to update your personal information if any of your details have changed. This ensures that your policy information is always up to date.

By following these steps, you can conveniently view and manage your Legal & General life insurance policy online. It's important to keep your login credentials secure and remember to log out when accessing your policy information on a shared or public device.

Making a claim

Legal & General understands that it can be distressing when you need to make a claim. They aim to make the process as simple as possible, guiding you through it step by step and treating your claim with individuality and care.

To make a claim, you can refer to the relevant link for your specific situation on the Legal & General website. These include:

• Bereavement claims
• Critical Illness claims
• Income Protection claims
• Terminal illness claims
• Waiver of premium claims

If you are based in the UK, you can contact Legal & General for general customer enquiries at 01737 370 370. If calling from outside the UK, the number is +44 (0)1737 370 370.

For customers in the US, you can reach out to the Legal & General America customer service team by phone or email. The contact details for their various departments are as follows:

Banner Life Insurance

• Phone: 800-638-8428 (Toll-Free) or 301-279-4800 (Direct)
• Fax: 301-294-6960
• Email: [email protected]
• Hours: 8:00–5:00 ET, Monday–Friday

Banner Retirement Services

• Phone: 800-664-6129 (Toll-Free) or 301-810-4927 (Direct)
• Fax: 301-810-4889
• Email: [email protected]
• Hours: 8:00–6:00 ET, Monday–Friday

William Penn Life Insurance

• Phone: 800-346-4773 (Toll-Free) or 516-794-3700 (Direct)
• Fax: 516-229-3081
• Email: [email protected]
• Hours: 8:30–4:45 ET, Monday–Friday

William Penn Retirement Services

• Phone: 855-914-9123 (Toll-Free) or 301-810-4412 (Direct)
• Fax: 301-810-4889
• Email: [email protected]
• Hours: 8:00–6:00 ET, Monday–Friday

Making a complaint

Legal & General takes complaints seriously and works hard to provide the best possible service to its customers. If you need to make a complaint, there are several ways to get in touch.

Firstly, you can call the customer enquiry phone number, which is 01737 370 370 if calling from the UK, or +44 (0)1737 370 370 if calling from outside the UK.

Alternatively, you can contact Legal & General via its website. Log in to your account and select the relevant product to find specific support and contact information.

If you are based in the US, you can reach out to the Legal & General America team. Call the Banner Life Insurance phone number, or send a detailed email to the customer service team. If you are in New York, you can use the William Penn Life Insurance contact details.

• Banner Life Insurance: 800-638-8428 (Toll-Free), 301-279-4800 (Direct Phone), 301-294-6960 (Fax). Email: [email protected]
• Banner Retirement Services: 800-664-6129 (Toll-Free), 301-810-4927 (Direct Phone), 301-810-4889 (Fax). Email: [email protected]
• William Penn Life Insurance: 800-346-4773 (Toll-Free), 516-794-3700 (Direct Phone), 516-229-3081 (Fax). Email: [email protected]

Legal & General values customer feedback and uses it to improve its products and services. The company aims to provide solutions and put things right as quickly as possible.

Customer feedback

Legal & General has received a range of feedback from its customers, with reviews highlighting both positive and negative experiences. One of the standout positive themes is the helpfulness and professionalism of the staff. Several customers have praised the company's staff for being friendly, supportive, and knowledgeable. One review mentions how staff rephrased information to ensure it was understandable, while another highlights the active listening skills of an employee. The efficiency of the company has also been praised, with multiple reviews mentioning how Legal & General made the process of dealing with claims and policies simple and stress-free.

On the other hand, some customers have expressed frustration with the company's outdated processes. One review mentions the need for the company to accept electronic certified copies of documents, rather than relying on physical copies, which caused unnecessary stress during an already difficult time. Another review mentions a broken promise regarding an annuity quote, with a lack of explanation provided for the change, highlighting a potential area for improvement in terms of communication and transparency.

The company's responsiveness to customer issues is also a mixed bag. While some customers have praised the quick resolution of their issues, others have expressed frustration with long wait times and a lack of timely communication. It's worth noting that Legal & General has responded to some of these negative reviews, demonstrating a willingness to address concerns and improve their services.

Overall, the feedback for Legal & General's life insurance services appears to be mostly positive, with customers appreciating the helpfulness and efficiency of the company and its staff. However, there are also constructive criticisms that the company can take on board to enhance its services further.

Frequently asked questions