When Does Geisinger Bill Insurance? Understanding The Timing And Process

Geisinger offers a range of billing and insurance services to its patients. The company provides assistance to those who need help paying their bills or are uninsured. Geisinger offers payment plans and financial assistance to eligible patients facing financial difficulties or lacking insurance coverage. They also offer services in multiple languages. Patients can contact the Patient Service Call Center at 800-640-4206 for billing inquiries, to update insurance information, or to set up payment plans. Geisinger accepts various payment methods, including personal checks, major credit cards, and online payments. The company also provides resources to help patients understand their medical bills and set up flexible payment plans.

Geisinger's billing process

Billing Process

Geisinger bills a patient's insurance company directly for services rendered. However, it is important for patients to provide accurate insurance policy information to ensure that their insurance company pays the charges. If the insurance company does not pay, the charges become the patient's responsibility.

For patients with Medicare, Geisinger Health Plan, or Pennsylvania Medical Assistance, Geisinger submits all covered charges to the insurance company and receives direct payment up to the extent of the patient's coverage. The patient is then responsible for any deductible, co-insurance, and non-covered service amounts, which are reflected on their billing statement.

For patients with Highmark insurance, Geisinger submits all covered charges to Highmark. If they receive direct payment, the patient's billing statement will show the deductible, co-insurance, and non-covered service amounts. However, if Highmark sends the payment directly to the patient, the Geisinger billing statement will reflect the full charges, and the patient is responsible for paying the entire amount.

For patients with other insurance plans, commercial insurance, worker's compensation, or no-fault plans, Geisinger submits all covered charges and receives direct payment up to the extent of the patient's coverage if the appropriate authorization forms have been signed. In this case, the patient's billing statement will show only the deductible, co-insurance, and non-covered service amounts. If the patient has not authorized direct payment to Geisinger, they will be billed immediately for the total charges.

Payment Options

Geisinger offers flexible payment options, including the Geisinger Care Card, which allows patients to pay for their healthcare services over time with no interest. This card is automatically approved for all Geisinger patients and can be used at any Geisinger location. Patients can also set up payment plans with minimum monthly payments as low as $25 by creating a MyGeisinger account or contacting the Patient Service Call Center.

Additionally, Geisinger has transitioned to paperless billing, offering a more secure and environmentally friendly way to receive and pay bills through the MyGeisinger website or the MyChart mobile app. However, patients who prefer to receive paper bills can opt out of paperless billing by following the instructions provided on the Geisinger website.

Payment methods

Geisinger offers a range of payment methods for its patients. The specific payment methods available may depend on the patient's insurance plan and whether they are a current member of Geisinger Health Plan. Here is an overview of the different ways patients can pay their Geisinger bills:

• Online Payments: Geisinger patients can pay their bills online through the MyChart platform or the MyGeisinger website. MyChart allows patients to pay with Apple Pay and Google Pay, in addition to other payment methods. Patients can also view their billing statements, set up payment plans, and manage their payments through these online platforms.
• Phone Payments: Geisinger provides several phone numbers that patients can call to make payments or receive assistance with their bills. These include the Patient Service Call Center at 800-640-4206, Geisinger Accounts Receivable at 844-343-2639, and the free automated premium payment service at 844-639-3117.
• Mail: Patients can also choose to mail their payments to Geisinger. The mailing address may vary depending on the patient's insurance plan. For Geisinger Health Plan members, the mailing address is Geisinger Health Plan, P.O. Box 829703, Philadelphia, PA 19182. For other insurance plans, the mailing address is Geisinger, PO Box 983154, Boston, MA 02298-3154.
• In-Person: Patients can pay for healthcare services in person at any Geisinger location using the Geisinger Care Card. This card allows patients to pay for their healthcare expenses in affordable monthly installments without any interest or fees.
• Credit and Debit Cards: Geisinger accepts major credit and debit cards, including Visa, MasterCard, and Discover. Patients can provide their card information on their billing statement or call a Patient Service Coordinator at 800-640-4206 to make a payment.
• Checks and Money Orders: Geisinger also accepts personal checks and money orders as payment methods.

Financial assistance

Geisinger offers financial assistance to eligible patients who are struggling financially or who are uninsured. The company is committed to providing medically necessary healthcare to those in need, regardless of their ability to pay. Geisinger offers payment plans and financial aid to those who qualify.

Any Geisinger patient is automatically approved for the Geisinger Care Card, which allows patients to pay for healthcare services at any Geisinger location with no interest or fees. The card can be used online or in person, and the full amount will be automatically split into monthly payments based on the terms selected during activation.

Depending on the amount of your bill and your financial circumstances, payment plans are available with minimum monthly payments as low as $25. Payment plans can be set up by creating a MyGeisinger account or by calling the Patient Service Call Center at 800-640-4206 during business hours (Monday–Friday, 8 a.m.–5 p.m.).

Patients may apply for financial assistance at any time—before, during, or after their care. If you have no health insurance, limited insurance benefits, and/or limited financial resources, you may be eligible for assistance. Uninsured patients are required to apply for Pennsylvania Medical Assistance or enroll in the Federal or State Health Insurance Marketplace. Approval of financial assistance is determined by Geisinger's policy guidelines.

If you do not qualify for financial assistance but believe you have special circumstances, you can request that your case be reviewed by a Geisinger financial counselor. To apply for financial assistance, you must provide all information necessary to apply for other funding sources, such as Medical Assistance, Medicare Disability, or other federal or state programs. You are financially responsible for your healthcare and for applying for financial assistance. Geisinger will make application materials easily available.

Insurance coverage

Geisinger offers a range of insurance plans to suit different needs, including individual, family, and employee health benefit plans. They also offer Medicare coverage, Medicaid, and Marketplace coverage. Geisinger Health Plan members can pay their premiums in several ways, including online, by phone, or by mail. Members can also set up recurring payments.

Geisinger directly bills insurance companies for services rendered, but patients are responsible for providing accurate and up-to-date insurance information. If the insurance company does not pay, the charges become the patient's responsibility. Geisinger recommends that patients review their insurance benefits or contact their insurance provider to determine what their policy covers and what out-of-pocket expenses they may incur.

For patients who are uninsured or struggling financially, Geisinger offers payment plans and financial assistance. They also provide resources to help patients understand their medical bills and set up payment plans. Geisinger is committed to providing medically necessary healthcare to those in need, regardless of their ability to pay.

Payment plans

Geisinger offers payment plans and financial assistance to eligible patients who are struggling financially or who are uninsured. The Geisinger Care Card allows patients to pay off their healthcare bills in affordable monthly payments with no interest or fees. The card can be used at any Geisinger location, either online or in person. The card is automatically approved for any Geisinger patient and can be obtained by registering at geisinger.payzen.com. Here, patients will be able to see their limit, monthly amount, and term. After registering, patients will be able to access their digital card immediately and will receive a physical card in the mail within a week.

For current Geisinger Health Plan members, one-time payments or recurring payments can be made online. Additionally, Geisinger offers a free automated premium payment service that can be reached at 844-639-3117. To make a payment, patients will need their Contract ID or Subscriber ID (member ID), which can be found on their premium invoice or ID card. If patients prefer to pay by mail, they can send their payment to the following address:

Geisinger Health Plan

P.O. Box 829703

Philadelphia, PA 19182

Frequently asked questions