Canceling Your Infinity Auto Insurance Policy: A Step-By-Step Guide

Infinity Auto Insurance Company, now owned by Kemper, offers non-standard insurance for high-risk drivers. If you're an Infinity policyholder and you're thinking of cancelling your auto insurance policy, there are a few ways to do it. You can cancel your policy at any time, but it's best to cancel as close to your renewal date as possible to avoid a lapse in coverage, which could result in fines and penalties. Infinity allows you to cancel your policy by contacting customer service or logging into your online portal. When cancelling, you will need to provide basic information such as your name, policy number, and the date you would like your policy to end. You may also need to provide details of your new car insurance policy. If you've already paid your premium for the policy period in full, Infinity will refund the unused portion, minus any cancellation fees.

Cancelling by phone

Cancelling your Infinity auto insurance policy by phone is a straightforward process. Here is a step-by-step guide to help you through the process:

Step 1: Check Your Renewal Date

Before initiating the cancellation process, it is advisable to check your policy's renewal date. Cancelling your policy close to this date helps avoid potential issues such as lapses in coverage. A coverage lapse occurs when there is a gap between the date your old policy expired and the start date of your new coverage. This period of being uninsured can result in fines and penalties. You can find your renewal date, along with other policy details, by logging into your online account. If you need assistance locating this information, you can reach out to Infinity's customer service representatives.

Step 2: Secure a New Insurance Policy

Before cancelling your current policy, it is essential to arrange for alternative coverage, especially if you plan to continue driving. This step is crucial to prevent any gaps in your insurance coverage. You can shop around and compare quotes from different insurers to find the best policy for your needs. When choosing a new insurer, consider factors such as coverage options, pricing, and customer service. Remember to provide accurate information when applying for a new policy to ensure you get the right coverage.

Step 3: Gather Necessary Information

When you're ready to make the call, have the following details on hand: your contact information, Infinity policy number, and the date you want your policy to end. If you are financing your vehicle, be prepared to provide information about your new insurance policy as well. Having all this information readily available will make the cancellation process smoother.

Step 4: Contact Infinity Customer Service

To cancel your Infinity auto insurance policy by phone, you can call their customer service line at 1-800-782-1020. This number is available Monday through Friday from 8:00 AM to 6:00 PM local time and on Saturdays from 8:30 AM to 3:00 PM local time. Alternatively, you can use the “Chat now" feature on Infinity's contact page or email them at [email protected]. Their mailing address is Infinity Insurance, 200 E Randolph St #3300, Chicago, IL 60601.

Step 5: Provide Your Information

Once you have reached a customer service representative, provide them with your basic information, policy number, and desired end date for your policy. They may also inquire about your new insurance policy to ensure you are not driving without coverage. It is important to be clear and concise when providing this information to facilitate a smooth cancellation process.

Step 6: Confirm the Cancellation

After completing the cancellation process, be sure to request a confirmation from Infinity. Ask for a letter or email confirming the cancellation and the effective date. Having this confirmation in writing will protect you in case of any future disputes or accidental charges. It is always a good idea to keep a record of important transactions for your reference.

Cancelling by mail

Infinity Insurance allows you to cancel your auto insurance policy at any time, and you can do so by contacting customer service, logging into your online portal, or by mail. Here is a detailed, step-by-step guide on how to cancel your Infinity auto insurance policy by mail:

Step 1: Prepare a Cancellation Letter

Write a letter that includes your name, policy number, and the date you want your policy to end. Be sure to sign and date the letter. In your letter, clearly state your intention to cancel your Infinity auto insurance policy. You can use the following template:

[Your Name]

[Policy Number]

[Date]

Infinity Insurance

200 E Randolph St #3300

Chicago, IL 60601

Re: Cancellation of Policy Number [Policy Number]

Dear [Infinity Insurance],

I, [Your Name], the policyholder of the above-referenced policy, am writing this letter to request the cancellation of my auto insurance policy, effective [Date]. Please terminate my policy as of this date and provide me with confirmation of the cancellation.

Thank you for your attention to this matter.

Yours sincerely,

[Your Name]

Step 2: Gather Necessary Information

Before sending your cancellation request, ensure you have all the necessary information. This includes your full name, policy number, and the date you wish to end your policy. You may also need to provide details of your new car insurance policy to verify that you will not be driving without insurance.

Step 3: Mail the Cancellation Letter

Send your signed and dated cancellation letter to the following address:

Infinity Insurance

200 E Randolph St #3300

Chicago, IL 60601

Step 4: Follow Up on Your Refund

If you have paid your insurance premium in full for the policy period, Infinity will refund the unused portion, minus any cancellation fees. Contact Infinity before cancelling to confirm if you will receive a refund and if any cancellation fees apply.

Step 5: Confirm Cancellation

Once you have sent your cancellation request, follow up with Infinity to ensure that your policy has been successfully terminated. Ask the company to provide you with a letter or email confirming the cancellation, including the date. This written confirmation will protect you in case Infinity accidentally charges you again in the future.

Cancelling in person

To cancel your Infinity auto insurance policy in person, you can visit your nearest Infinity insurance office and speak with an agent. It is important to remember that you don't need to cancel your policy just because you're going through some life changes. For example, if you're moving or buying a new car, you should have Infinity update your mailing address or vehicle information.

If you're cancelling your current policy to switch to another company, make sure to activate your new policy before ending your old one to prevent a lapse in coverage, which could lead to higher premiums in the future. Infinity allows you to cancel your auto insurance policy at any time, but it's best to do so as close to your renewal date as possible to avoid potential problems like lapses in coverage.

Before cancelling in person, make sure to have the following information readily available:

• Your contact information
• Your Infinity policy number
• The date you want your policy to end
• Information for your new insurance policy, if you have one

To find your nearest Infinity insurance office, you can use their Agent Locator on their website or check your policy details. Their customer service representatives are also available to answer any questions you may have about the cancellation process.

Cancelling online

Infinity Insurance offers the option to cancel your car insurance through their website. Here is a step-by-step guide to cancelling your Infinity auto insurance policy online:

Step 1: Log in to Your Online Account

Visit the Infinity Insurance website and log in to your online account. You will need your login credentials, such as your username and password, to access your account.

Step 2: Navigate to the "Change My Policy" Option

Once you are logged in, look for the "My Policy" drop-down menu. From this menu, select the option that says "Change My Policy." This will initiate the process of making changes to your policy, including cancellation.

Step 3: Follow the On-Screen Prompts

After selecting "Change My Policy," follow the on-screen prompts to cancel your insurance. You may be asked to provide information such as your contact details, policy number, and the date you want your policy to end. Make sure to have this information readily available.

Step 4: Confirm Cancellation

After completing the cancellation process, be sure to confirm your cancellation with Infinity Insurance. You can request that the company send you a letter or email confirming the cancellation and providing the effective date. This written confirmation will protect you in case of any future disputes or accidental charges.

Important Considerations:

• Timing: It is generally recommended to cancel your policy as close to your renewal date as possible to avoid potential problems, such as lapses in coverage. Check your renewal date before initiating the cancellation process.
• Refund: If you have paid your premium in full or cancelled before your renewal date, you may be eligible for a refund. Contact Infinity Insurance to inquire about refunds and whether they charge any cancellation fees.
• New Policy: To avoid a lapse in coverage, which can result in higher premiums and a lack of protection, secure a new insurance policy before cancelling your Infinity policy.

Getting a refund

Infinity Auto Insurance Company allows customers to cancel their insurance policy at any time. However, the company does not specify whether it charges a cancellation fee. To get a refund, follow these steps:

Step 1: Check your renewal date

Before cancelling your Infinity car insurance policy, it is important to check your renewal date. This is because if you cancel your policy early, you may be entitled to a refund. However, it is generally recommended to cancel as close to the renewal date as possible to avoid potential problems, such as lapses in coverage. A lapse in coverage occurs when there is a gap between the date your old policy expired and the date your new coverage begins, resulting in a period where you are uninsured. This can lead to fines and penalties. You can find your renewal date, as well as other important information such as your policy number and premium amount, by logging into your online account. If you need assistance locating this information, you can reach out to Infinity's customer service.

Step 2: Secure a new car insurance policy

Before cancelling your Infinity auto insurance, it is crucial to secure a new policy to avoid any gaps in coverage. The process of obtaining a new policy may vary depending on the insurance company you choose. Some companies allow you to purchase auto insurance online, while others may require you to speak to an agent to finalise your policy. When applying for a new policy, you will need to provide basic information such as the desired policy effective date, vehicle identification number (VIN), and payment information.

Step 3: Cancel your Infinity policy

Once you have a new auto policy in place, you can proceed to cancel your Infinity policy. Infinity offers two ways to make changes to your account:

• Contact customer service: You can call Infinity's customer service at 1-800-782-1020 or reach out to a representative via live chat on their Contact Us page.
• Online portal: Log into Infinity's online self-service centre and follow the on-screen prompts to cancel your policy. You may also be able to cancel through the mobile app.

When cancelling your policy, make sure to have your contact information and policy number ready, and be clear about the date you want your policy to end. If you are financing your vehicle, you may also need to provide the details of your new insurance policy.

Step 4: Follow up on your refund

If you have prepaid your insurance premium for the policy period in full, Infinity will refund the unused portion, minus any cancellation fees and administrative costs. You may also be eligible for a refund if you make monthly payments and cancel before the end of the month. To understand the specifics of your refund, it is recommended to speak directly with your insurance agent. Additionally, before cancelling your policy, you may want to contact Infinity to confirm if they will provide a refund and if there are any applicable cancellation fees.

Frequently asked questions